Always a great experience. Very knowledgeable and friendly. Great inventory with many different…read morebrands.

Let me tell you this place is wonderful. The owner is so friendly and helpful! I was walking over…read morethere to see about a pair of shoes and didn't realize the store closes at 5 pm (because I'm not used to hometown stores) and the owner actually had the key in the door, saw myself and my friend turn the corner to walk in & he immediately opened the door and helped me. I offered to come back during normal business hours and he wouldn't have it. He insisted on helping me. What a pleasure seeing southern hospitality in the north. I went back and bought 3 more pairs of shoes after that because he had what I wanted BUT most importantly the way I was treated was awesome and totally worth the 5 starts. If I could give more than 5 I would. What a great place to shop for shoes

The hours in the photo are incorrect. That photo is from before the pandemic. They are open every…read moreweek day and Saturday 10-7 and 11-5 on sundays

It looked uncrowded on a Saturday, so I was pleasantly surprised to find a really good selection…read moreof athletic shoes of all different brands in a range of sizes and widths. The store is huge, with shelves full of boxes, so I figured was kind of self serve, but then I heard a man ask two staff members for advice on running shoes and they gave him a good explanation of differences among two brands he was considering. So they do have knowledgeable people working. I found a pair of Easy Spirit walking shoes for $4 less than zappos. I wish they had athletic socks to go with the shoes, but all they had was "fashion" socks and some warm boot socks. Yelp didn't have hours, so I took a picture of their sign.

Swing by after work and the folks there were super helpful (wish I caught their names ). Had a…read moregreat selection of running and recovery gear. Would def go again for any running needs.

Wonderful customer service! Looking for SAS shoes for my mother and we found them here. These shoes…read moreare well made and my mother is very happy with her purchase. We'll be back to shop again.

I'd been surfing the net and stumbled across some discontinued Irish Setter work boots on the ELM…read morewebsite. There were only two left, deeply discounted, and one of them was in my size! I placed the order. The initial phases of the purchase were outstanding. The credit card transaction went smoothly, and shipping was fast. At that point, I could have easily justified a five star rating for the retailer. However, when I received the shipment, I noticed that the synthetic "leather-like" material around the padded collar on one of the boots was disintegrating and peeling. The label on the boot indicates that it was manufactured nearly 4 years ago (Oct 2017). According to most footwear manufacturers, shoes and boots made with synthetic materials such as polyurethane generally have a shelf life of around three to five years. After that period, the materials can disintegrate due to a process known as hydrolysis. The actual time period depends on storage conditions. I wrote an e-mail to ELM shoes and attached a photo of the disintegrating boot. I indicated in my e-mail that I might visit a local cobbler to see if the boot could be fixed with a minor repair. To me, this would be preferable to having a really nice pair of boots end up in a landfill. After sending the e-mail, I visited a local Red Wing Company shoe store to ask for their opinion. The Red Wing store confirmed that the deterioration was likely due to their age. Red Wing suggested that I could wear the boots for up to 6 months, and then have them repaired under warranty if the condition worsened during that time frame. This would involve submitting a warranty claim through ELM shoes. At the same time, I received an e-mail from ELM offering me a refund for the boots. I replied to ELM that, based on my discussion with Red Wing, I was thinking about keeping the boots. I asked ELM if they would process a warranty claim for the boots if it became necessary. Up to that point, I'd been impressed with ELM's handling of the issue, and had "chalked up" the disintegrating boot to an honest mistake. However, that second e-mail to ELM was greeted with the "cold shoulder" treatment. I never received a reply. Perhaps my visit to the manufacturer's store offended their sensibilities in some way. After being ignored by ELM, I again contacted Red Wing. They agreed, in the absence of any assistance from the original retailer, to process a warranty claim directly if it becomes necessary.

Cameron was extremely helpful and knowledgeable! Not only did he give me the best shoes for my…read moresituation, but also helpful advice on how to improve my running. It is obvious that he enjoys what he does and has a knack for helping people reach their goals.

Staff were standoffish and borderline rude. Stood around talking like being there was an…read moreimposition and I was an annoyance. I walked right out.

Buyer beware. This store does not honor their 30 day return policy. I bought a pair of boots…read morefor $150. Wore around my house for about 1/2 hr. Gave me a blister on my heel. Tried to return. To be told no because I wore them

I was looking online and in stores everywhere for a gift. I found it online at superstores.com I…read moreordered a men's wrangler sherpa lined denim jacket. The jacket is nice enough, although I estimated the wrong size. I have the receipts and shipping info to return it and get a full refund (within 30 days) or exchange. I wish I would've known they do not pay for return shipping. These days, that's a must!!! That's why I will not order here again. The people I communicated with via email were okay, just a little condescending about shipping. Shipping costs $13.91 to return an item!!! I'm so used to Amazon, I'll never shop somewhere without free shipping again! **Edit** Need to add that after returning my item, they only gave me a PARTIAL refund!!!! Nowhere on their website or in the emails exchanged does it say they will only give partial refund. I returned the item in perfect condition, with tags attached and within the 30 days required for a full refund. Shame on this store. NEVER will I shop here again!!!!

We walked in to look at shoes and I felt bullied by the man helping us. We were asked if we needed…read morehelp and I said no we are just looking, but the older gentleman did not care. He followed us around and it was really uncomfortable. Half the store was under construction so it's not like we could walk away. When I was looking at shoes, he put his hand on them and said no he can't try these on yet I'll show you. I was very taken aback and explained I was only looking at the shoe design since the box was closed and we didn't get to even pick them out. I was persuaded into purchasing a pair and told they'll see us in 3 months when my baby outgrows the shoe. That was very bold. I won't be coming back. It was so bad. I understand helping a customer but not even being able to look or think without being influenced/pushed into something stressed me out.

Representative was very attentive to my needs and I walked out with 2 pair of comfortable, casual…read moreshoes, that ferro great on my feet. Thanks Janette Footman

I went with their recommendations and it worked for me Good products and reasonable local owned…read more I'll buy as long as they're in business. Knowledgeable.

Came to this store at the recommendation of a podiatrist on a whim, stopped in to see what they had…read morefor newly diagnosed plantars fasciitis. There was myself and another patron in the store. Store worker man walks right by me, no greeting, no I'll be right with you. I waited for other customer to leave and the worker comes over to me. I had sandals on, no gym socks. I explained the plantars situation. He asked if I had gym socks that I would need to try on shoes, at which time I looked at the box of nylon slip ons on the floor. I asked him, if they didnt have a gym sock throw away like Nike. Worker Says to me, they are Nike; to which I retorted, well you're charging just as much as Nike. End of interaction. No thank you. Rude sales person. Snarky and inattentive. Sad, because I'd prefer to support local businesses rather than mail order. I cant help to wonder why a box of nylon socks were sitting in the store, but I was told I needed a full gym sock. Keep in mind, the worker never asked me if I was looking for a shoe or a sneaker. You have to wonder what this was about. Hmmmm.