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    James Song, MD

    3.0 (29 reviews)
    Closed 8:30 am - 5:00 pm
    Updated 2 months ago

    Services - James Song, MD

    Eye surgery

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    6 months ago

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    1 year ago

    You have to wait at least 3-4 hr to be seen by the doctor and he won't even explain or talk to you in detail.

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    5 months ago

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    1 year ago

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    2 years ago

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    1 year ago

    Office waits are 3+ hours. Doctor often trying to juggle 2 or 3 patients at once. Hard to follow.

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    3 years ago

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    6 years ago

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    2 years ago

    Dr Song is extremely experienced. the wait time is long, but totally worth it. I saw other eye doctors, and they have the same long wait .

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    3 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    17 years ago

    Helpful 5
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    5 years ago

    Had a great experience with Dr. Song, He is very educated and answered all of my questions as well as took great care of me.

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    6 years ago

    Not only had he restored my vision but had overcorrected one that i feel i have now a bionic eye. An amazing and a great doctor!

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    9 years ago

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    6 years ago

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    11 years ago

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    8 years ago

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    8 years ago

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    5 years ago

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    8 years ago

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    9 years ago

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    18 years ago

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    10 years ago

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    Review Highlights - James Song, MD

    Song is an amazing specialist, courteous, respectful, highly qualified professional and excellent surgeon.

    Mentioned in 17 reviews

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    Tri-City Optometry

    Tri-City Optometry

    4.3(199 reviews)
    0.2 mi
    $$
    17 years in business
    Available by appointment

    Tri-City Optometry is the gold standard for bad customer service…read more This review is written on behalf of my sister, who is hesitant to post under her own name because she recently purchased an expensive pair of glasses here and is worried about possible issues or retaliation if she needs repairs in the coming year. Dr. Shital Chatwani rushes through the appointment, speaks down to the patient, does not answer questions clearly, and becomes visibly impatient when questions are asked. The entire interaction felt less like a medical appointment and the clear priority seemed to be getting the patient out quickly and into ordering expensive glasses, rather than taking time to explain things or address concerns. It honestly felt like dealing with a businessperson more than a doctor. Unfortunately, the poor experience did not stop with the doctor. The overall leadership and culture of this office seems weak, and it shows in the behavior of the staff. There are many employees walking around, yet when customers have questions, they often say "I'm busy" and walk away without offering to find someone else to help. In a professional practice, you would expect at least a basic effort to redirect you to another staff member. That simply does not happen here. The staff appear selectively nice to people they are trying to secure business from but otherwise the service is consistently rude, rushed, and unhelpful. The overall attitude is 'take it or leave it.' Even when there is no problem, you are treated with disregard. If there is a problem, I would not trust this office to handle it with care or professionalism. There are many excellent optometrists who accept VSP and other insurance plans. I strongly encourage people to look elsewhere and consciously choose to support a practice that actually respects its patients.

    I wish I could give them 0 stars. This place wasted my $300 and completely ruined my glasses. I…read morewent back multiple times for help, and every time I was told, "the manager is not here." When I finally managed to speak with the manager in person, she was extremely rude, unprofessional, and dishonest. Right in front of me, she popped the lenses out of my glasses and twisted the frame, then denied ever touching them. First she said she would help resolve the issue, and then suddenly changed her story and said, "Sorry, we can't help, it's been almost a year." The frustrating part is that when I tried to get help earlier -- before it had been a year -- the staff kept telling me the manager was unavailable and that nobody else could assist me. Now I'm stuck with expensive YSL glasses that I can't even use. On top of that, I feel like I was overcharged with unnecessary add-ons and hidden costs. I have honestly never experienced customer service this bad before. The manager was incredibly unprofessional, dismissive, and disrespectful. Very disappointed. I would never recommend this place to anyone.

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    James Song, MD - opthamalogists - Updated June 2026

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