I'm torn between giving them a very good rating and a very bad one…read more The very good part. They're good at what they do, ie identifying and working on complex issues with the eye. I regularly see very elderly patients with complex eye issues here. The very bad part. They're pretty bad at the total turnaround time. While they have improved significantly in making sure that patients get seen quickly by the staff, it's often the doctor who seems to be the bottleneck here. Perhaps, if they're seeing so many patients they need to increase the number of doctors available. Been waiting here for the doctor for over 30 mins. And was just told by the attendant that there are additionally two more patients ahead of me. I cannot be wasting over an hour waiting on a doctor. At this point, I've given up on this practice, and have walked out without being seen by the doctor. I'm taking my business elsewhere.

I got here at 1:20 early just to check in my appointment at 1:40 it's 2:20 I'm just getting. Called…read moreto the back I didn't leave till about 3:20 ish maybe but took 2 hours all together either way almost but the doctor is a very good guy

Dr Judy Ou saved my eyes. Absolutely loved her. She is always so kind, empathetic, answers to all…read moremy concerns and questions patiently. She is amazing at what she does, always in awe of her finesse and swift agility during my multiple visits. She diagnosed and root caused the issue within seconds and put me on the right treatment plan immediately. She follows up timely with her established visits. She is also the most experienced ophthalmologist at Sutter Health - Fremont location. Look no further for your Optha needs. The ENT department at Sutter is very clean, well maintained, the staff are good and scheduling upcoming visits and answering your questions. The nurse practitioners, nurses, optometrists and assistants are all kind and friendly. I vouch Dr Judy Ou with all my eyes. :)

I owe Dr Ou my eyes and my vision. Thus the 5 out of 5. After being told I was fine but feeling…read morelike something was still wrong, I was sent to her. I was told the eyes were like window and sometimes helped diagnose other issues. I was really tired for months. Anyway, she ran tests, told me to expect nothing and tada... discovered something. I will warn you, you'll have to deal with her shining a horrible bright light shining in your eyes. Lol. Seriously, I cant be more greatful.

Dr. Sheh is an excellent ophthalmologist, her specialty is treating glaucoma. I had glaucoma and…read morehad her for a very long time. She did my surgery for me and my husband's. My husband had narrow angle glaucoma which is harder to treat and his ocular pressure post surgery is now 8 - way better than what we had anticipated. Originally, she was going to put a micro stent inside for drainage but for some anatomical reason, they did not take. She quickly changed her plan and both eyes surgeries are very successful. Thank you Dr. Sheh!! You are the best!

Dr. Sheh is an amazing Glaucoma Specialist. There have been a few times where I needed to send a…read morepatient in for immediate care. Past few were acute angle closures that jumped the patient's eye pressure very high and needed treatment. They are very busy, but was able to see my patients and help with treatment/management. Really cares for her patients.

I've been a loyal patient at Tri-City Optometry for the past 20 years, originally following Dr…read more Chatwani from her former office in Newark. My experiences have consistently been exceptional, which led me to transfer our care to her new location in Fremont. Two years ago, I encountered an unfamiliar situation regarding my eye exam and contact lenses for the first time. As I was new to the process, I felt a bit lost. After receiving my glasses, I decided to visit another optometry office for my contact lens prescription and exam to avoid the hassle of returning to Fremont constantly, especially since I live quite a distance away. However, I found that making the trip once a year for my family's check-ups was reasonable. Last year, my children, husband, and I had the pleasure of being seen by Dr. Young. She was incredibly kind and understanding, recommending that I consider both contact lenses and glasses during my visit. I appreciated her approach as it allowed me to take my time in making a decision without feeling rushed or overwhelmed. This year's experience exceeded my expectations. Just four days after purchasing new glasses, my daughter accidentally broke hers. However, Annel, one of the staff members, went above and beyond to assist us. Her kindness and attentiveness made me feel truly heard and valued. There was a moment where I contemplated switching to a different optometry office after two decades of loyalty, but after these recent positive interactions, I've decided to remain with Tri-City. I feel grateful not only for the wonderful care we receive but also for the improvements in staff that have made our experiences even better.

Tri-City Optometry is the gold standard for bad customer service…read more This review is written on behalf of my sister, who is hesitant to post under her own name because she recently purchased an expensive pair of glasses here and is worried about possible issues or retaliation if she needs repairs in the coming year. Dr. Shital Chatwani rushes through the appointment, speaks down to the patient, does not answer questions clearly, and becomes visibly impatient when questions are asked. The entire interaction felt less like a medical appointment and the clear priority seemed to be getting the patient out quickly and into ordering expensive glasses, rather than taking time to explain things or address concerns. It honestly felt like dealing with a businessperson more than a doctor. Unfortunately, the poor experience did not stop with the doctor. The overall leadership and culture of this office seems weak, and it shows in the behavior of the staff. There are many employees walking around, yet when customers have questions, they often say "I'm busy" and walk away without offering to find someone else to help. In a professional practice, you would expect at least a basic effort to redirect you to another staff member. That simply does not happen here. The staff appear selectively nice to people they are trying to secure business from but otherwise the service is consistently rude, rushed, and unhelpful. The overall attitude is 'take it or leave it.' Even when there is no problem, you are treated with disregard. If there is a problem, I would not trust this office to handle it with care or professionalism. There are many excellent optometrists who accept VSP and other insurance plans. I strongly encourage people to look elsewhere and consciously choose to support a practice that actually respects its patients.

I agree with all the negative reviews for wait time, at least 2.5 to 3 hours. The first time I…read morechecked in as a new patient, I found out that 2 people with appointment 30 minutes after mine were seen before me because they arrived earlier than me. I brought this up to the assistants but they all denied it, even though I saw a sign-up sheet up front showing names, appointment time, and arrival time. Dr. Song seems to be very knowledgeable but he only took less than 5mins to check my eyes. Instead, he kept chatting with his assistants about office matters and how 100% majoring in biology is garbage, etc. When I was still doing my tests, I was asked to stop and let another patient use the equipment just because after that she could go home. Dr. Song seems to be the only one in charge of everything, and his staff are a group of young kids who only do what he tells them to. They gave me a surgery pricing estimate without any itemization which was way over my insurance coverage, probably full of hidden charges. Another thing that I was very uncomfortable with was that one of the assistants gave me a vision test after dilation which, of course, wasn't good as my previous test, done without dilation, two weeks ago. I felt like they used that as an excuse to rush me toward getting surgery. They run a dishonest business.

Dr. Song is a fantastic doctor to handle your eye care needs. He is remarkably skilled and has that…read morewarm human touch rarely found today. You can tell heevery thing He will good answer.

I had several options for my cataract surgery because of a high astigmatism. Dr. Chow took the…read moretime to make sure I understood the plusses and minuses of each... even though I had A LOT of follow-up questions. It definitely was reassuring -- and results were better than expected.

This was my first visit with Dr. Chow, and I found her to be very pleasant, personable, and…read moreprofessional. Her explanations were clear, concise, and she answered all my questions thoroughly. I could tell she really knows her stuff, I'm happy my treatment is in her capable hands.

Hardly speaks or even understands English. Would not book appointment even in an urgent case.read more

I can't believe the stroke of luck finding this doctor. I'm very picky about who I take my family…read moreto. I honestly feel like we won the lottery. She educates patients as the examination moves along. When she finds a problem she educates you with a list of differentials and then begins eliminating as she goes. I don't know another provider who does this with their patients. I pray she isn't retiring any time soon!

I complained that the frame was tight and was given assurance that we'd do a fitting and it would…read morebe adjusted when I went to pick the glasses up, if necessary. No fitting, no adjustment. Now they say it gets better with use. I can't wear the glasses. The frame hurts me badly everywhere. As for the lenses, I see double. I'm never coming back and I'm not recommending this place.

Did not care for the selection of reading glasses for those with Medi-Cal insurance. The selection…read morewas limited to just one rack, out of the three racks of reading glasses with more complementary and attractive frames.

We had to go here for my son for his SSN evaluation and Dr Tran was the first to see my son and…read moretest him. I really thought she was very nice, observant and patient with my son which is a bonus in my book. It took awhile but I like that she was thorough. My son is special so she asked the right questions for him to answer her. We then saw Dr Cohn after and he was very friendly and direct with what he observed of my son and from Dr Trans evaluation and tests of my son. Place is easy to find. There is a private parking lot to park. His office is very busy so there was some waiting involved but I liked both doctors that saw my son and what I observed of how they treated my son and what the results were. It was easy to understood them. Only issue was the wait but other than that, I would recommend Dr Cohn and his assistants [26th R]

Great doctor. Have been seeing for many years. Nice location, close to the Fremont hub.read more