I'm torn between giving them a very good rating and a very bad one. The very good part. They're good at what they do, ie identifying and working on complex issues with the eye. I regularly see very elderly patients with complex eye issues here. The very bad part. They're pretty bad at the total turnaround time. While they have improved significantly in making sure that patients get seen quickly by the staff, it's often the doctor who seems to be the bottleneck here. Perhaps, if they're seeing so many patients they need to increase the number of doctors available. Been waiting here for the doctor for over 30 mins. And was just told by the attendant that there are additionally two more patients ahead of me. I cannot be wasting over an hour waiting on a doctor. At this point, I've given up on this practice, and have walked out without being seen by the doctor. I'm taking my business elsewhere. read more

I got here at 1:20 early just to check in my appointment at 1:40 it's 2:20 I'm just getting. Called to the back I didn't leave till about 3:20 ish maybe but took 2 hours all together either way almost but the doctor is a very good guy read more

Customer service. After 1.5 hour wait, I got fed up and walked out. I don't know how you stay in business when you leave 1 person in the waiting area. read more

In my opinion, this is a 5 star rating. Here's why this establishment is a 5 star rating for me. Dr. Vincent Ray gladly accepted my last minute appointment due to an eye infection. It turned out that my left wye was infected with a virus. I was glad to be seen with the upmost professional services during this vulnerable time. I was seen just before Thanksgiving so again, I was very thankful Dr. Ray and his team took the time to see me. Dr. Ray performed a thorough examination and took the time to find out what my symptoms were. After examining my eyes, Dr. Ray discovered that my eye was infected with a virus and provided my with the medication to be able to preform normal duties for my Thanksgiving weekend. I am currently at my follow up appointment to discuss anything else and see the progress of my left eye. I just finished up my follow up appointment. Everything went well and Dr. Ray thoroughly explained any concerns and details that benefits me for the upcoming future. In conclusion, I would love to establish yearly eye care with Fremont Eye Care Physicians !! I high respect this establishment and invite you to do the same. read more

Fremont Eye Care Physicians - Glasses selection. - Ophthalmologists Near Me - Fremont, California

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One of the worst experiences in keeping appointments - latest example - my appointment was at 12:20 PM and it's 2:10 PM now and I am yet to be seen by the doctor. Unbelievable how bad they have been to keep time. Why overbook? - no value of patients' time. Looks like I am expected to have a delay of 1.5 - 2 hours in appointments - WHAT??? read more

I do not recommend this clinic. I tried to reach them all day Friday to confirm my appointment didn't get a hold of anyone. They don't answer the phone took me a whole week to be able to speak with someone. and when they do answer they are very rude. They answered with "hello" and I had to make sure I was calling the correct place. I scheduled an appointment a month out. Never got reminder text or call or email. I went to my appointment at 9 AM, didn't get called back until 9:45 .. they put some drops in and still had to wait 25 more minutes .. patient rooms smell like urine. No one updated me on what was going on. I had my toddler with me. Dr. Ray was super nice sweetest man. Explain everything and answered all my questions. He doesn't decrece to work in a place like this. I understand things happen (I work in the medical field) but this was just not okay. I don't appreciate being there from 9AM to 11 AM for something that was done in less than 1 hour. read more

I had eye surgery and was a little nervous but I found the most fabulous eye surgeon Dr Vincent Ray He's meticulous and is devoted to what he's doing I recommend him to anybody I'm lucky to have found him My name is Rachel McGrath read more

Dr Vincent Ray is the best. After we went around in circles trying to to find out the root cause of my husband's vision loss, Dr Ray diagnosed within the first visit, which is enabling us to get the proper care needed. We are thankful for Dr Vincent Ray, he takes the time with his patients and really cares. Rare find and we are most grateful. read more

Terrible! Would over 2 hrs from my SCHEDULED appointment. How is it they have a $125 cancellation or no show fee yet they have no consideration for our time and daily schedule. Absolutely ridiculous. read more

Dr. Ray is focused and dedicated. Staff are friendly, and we appreciate that very much!

First of all, I owe my eyesight to Dr. Anderson. I had a bout with Shingles in November 2021 that spread to the inside of my right eye. Shingles in the eye can be very bad. If left untreated, it can lead to blindness. Anyways, it is now June 2022, and I have been seeing Dr. Anderson for 7+ month now. At the peak of my eye issues, I was seeing Dr. Anderson every couple of days. Then it progressed to weekly appointments. Then changed from bi-weekly to every three weeks now. My eyesight in my right eye is getting progressively better. It has been a very long and frustrating road to recovery. I cannot thank Dr. Anderson enough for working me into his very very busy schedule. If I was to describe Dr. Anderson, I would say that he is very personable, knowledgeable, and patient. He is a good listener, and he always explains things very clearly. His front desk staff consisting of Alyssa, Hannah, and Rebecca have also been great about helping me out where scheduling is concerned. Thank you. On weekend coverage, Dr. Ray also helped me out via telephone call. I have nothing but good things to say about this outfit, and I would not hesitate to refer anybody to this place if they are looking for a great Ophthalmologist. One last very important message: Get your Shingles Vaccine (Shingrix). I was planning on getting my Shingles Vaccine, but I didn't look at it with a sense of urgency, until I got Shingles. I didn't realize how serious Shingles could be until there was a possibility that I might lose sight in my right eye. read more

Appointments keep getting reschedule for the fourth time. This time their excuse was holiday. Last time it was doctor is unavailable that day. Not sure what is really going on but they won't let you talk to docor anderson and the receptionist staff is condescending and threatening! I will file a complaint with the better business review for their HORRIBLE customer service and explanation or care for the patient!! read more

Dr. Andersen and staff are the best! I had cataract surgeries several years ago and they were so easy I could have gone to work afterward. I'm very squeamish when it comes to my eyes, and surgery was much easier than anticipated. Staff are always pleasant, helpful and competent, and this office must be the most professional medical office in Fremont. read more

6/10/19 I was referred to Fremont Eye Care by my co-worker. I called twice on Monday 6/10/19 to make an appointment for glasses and contact lens as a new patient. I left 2 messages and finally got a call back 4 days later. Meanwhile, I already saw another optometrist yesterday that called me back the same day (see review for Fremont Optometric Group). I would not count on Fremont Eye Care Physicians if time is of the essence. read more

I went here because my doctor wanted me to get a glaucoma screening and I also needed a new prescription for my glasses. The optometrist portion went well and she seemed to be thorough. I found the ophthalmologist to be very distant in his interactions with me but I assume he is efficient in his job. What I didn't like is that my prescription failed to include the prisms that I have used in my glasses for years. Because of that I have tried calling them to get an updated prescription and found their phone system is terrible. There is nothing on their menu to leave a message about an issue. I ended up pressing the appointment option and then I got transferred to another number and had to leave a message there. I will go in person if I don't hear back from them - and during Covid19 that's exactly what we should be avoiding. read more

I am a "healthy" individual who came down with what I thought was an eye infection around the holidays. The urgent care physician diagnosed it as "pink eye", gave me info on UTI's, and sent me on my way. When my eye did not get better, I saw my general ophthalmologist who diagnosed me with shingles! After ending my 3 courses of antivirals, the infection rebounded. There was something else going on and I had to be referred out. Dr. Vincent Ray, is an expert in his field with great training. I just knew he would be able to tell me what was wrong with my eye. One vist= diagnosis of VZV Nodular Scleritis (extrememly rare). He ordered a complete autoimmune panel and confirmed I have rheumatoid arthritis. Who would've thought??!!! I have been in healthcare for 20 years and consider myself lucky having had the care I did. Physicians like Dr. Ray are hard to find these days. Personalized care- 1:1 vs. larger practices, appointments ran on time, he knew exactly what was wrong and treated it so that I did not go blind. https://www.eyecarefremont.com/about/ #oldschool with the #newschool read more

Fremont Eye Care Physicians - Ophthalmologists Near Me - Fremont, California

We've been going to Fremont Eye Care now for several years. My daughter has several different issues with her eyes. They always take the time and the care and are very thorough! We appreciate the prompt attention and excellent staff. 5 stars aren't enough! read more

Fremont Eye Care Physicians - Fremont Eye Care has an excellent staff! Never a wait, knowledgable, friendly and awesome optometrist! - Ophthalmologists Near Me - Fremont, California

First visit: waited about 30 minutes in waiting room. Office staff and doctor kept saying "We're understaffed." Front office staff were rude to each other. Waited another 30 minutes in the exam room to see the doctor. Dr. Ray was aloof and seemed a bit arrogant. Quickly diagnosed and prescribed and described treatment. Did not describe the issue very thoroughly. Follow-up visit: Appointment time: 2:40pm Called back to exam room at 3:35pm Assistant touched my eye with tip of numbing dye eye drops (used for many patients). She also kept touching my eyes without gloves on to keep them open while checking the pressure. While waiting for doctor, observed more customer service issues. The women at the front desk seemed annoyed when patients checked in about when they would been seen (due to long wait times and no communication). They also sounded annoyed while taking calls from patients. Ended up leaving at 4:15pm after waiting for nearly two hours after my appointment was supposed to begin. When I let the office staff know I had to leave after waiting so long, she only stared at me. Called me 25 minutes after I left saying I need to follow up with an ophthalmologist, zero effort to make it right or keep a patient. She interrupted me on the same call when I attempted to express my concerns about poor customer service. Ick. read more

Dr Ray is a young, professional and extremely thorough ophthalmologist. I am currently taking my mom in for a very difficult ophthalmology issue and I feel fortunate to have come across Dr. Ray. He has helped my mother so much and been so extremely thorough with her case. He will call me personally to discuss the new findings after conferring with his colleagues. This has made me feel in the loop and completely clear, having no confusions about her case. The best part is that he so greatly cares about her well being. I attend all her medical appointments and when we see Dr. Ray, I feel so comfortable knowing that he spends time on her case and then even takes the time to translate it to patient talking/explaining instead of using medical jargon that she may not comprehend. He even takes it a step further and speaks Spanish to her so she can feel that he is explaining things to her directly, mind you that Spanish isn't his first language. To take things even a step further, he then takes the time to turn and speak to me with all of the medical jargon so I completely understand all the details (I am going into medical school and work as a medical interpreter). I am leaving this review because this doctor is underrated, he is an absolutely incredible doctor and I feel so fortunate to have on my mothers case. I wish he was a primary care doctor too ! My mother describes him as being very warm, gentle, and easy to talk to. He doesn't rush us, he stays around and lets us ask questions and give us all the explanations necessary. I recommend this ophthalmologist to anyone that's looking for one, trust me - you're in good hands here. As for the staff, there are no complaints. Everyone is kind, friendly, and helpful. I'm thankful to them all for their constant help. read more

Fremont Eye Care Physicians - Very clean, social distancing is implemented. Everyone is wearing a mask and they allow a few people in at a time. - Ophthalmologists Near Me - Fremont, California

I brought my friend here because he cannot drive. We had a 9:00 appointment and have been waiting for an hour and the doctor still hasn't come. This is the second time and probably the last. read more

The physicians are great. But there is always 3 hrs wait. The policies are not informed. We made a Lasik consultation appointment. Found out the Doctor does not see you at all. The tech performs the test and then the Doctor calls you. How absurd is that...... If you want to see the doctor you have to make another appointment????? Wish I was explained all this. read more

My appointment was at 3:20. It's 4:32 and still waiting. Funny thing is they close in 28 minutes and the poor sap next to me has a 4:10 appointment. He might be spending the night here. I'm the idiot for waiting. Don't be an idiot. read more

The review is about the appointment booking system at Fremont eye care. We had an appointment for kids eye exam and waited for over an hour until the doctor was available. Once the doc was available, she was really impressive with the kids and explained all the details well. read more

The people behind the desk were very nice, but I was there to see Dr. Vincent Ray, I waited Almost a hour and a half to see him he was arrogant close to rude when he finally came in to the room. . It really wasn't a pleasant experience. I wouldn't go back to see him. read more

This practice is top-notch. Many doctors here including surgeons it can take care of your needs. They have recruited from outside of the state to get the best talent. Most recently they brought in a low vision doctor for patients that suffer and are visually impaired. This doctor has the top Eschenbach products and is highly skilled to help seniors and visually impaired with some day-to-day tasks they've gone without doing for a while. I highly recommend this business. read more

They don't seem to honor the appointment time. I stepped in at 9:30 for a 9:40 appointment. Got called in at 9:50pm and got pre evaluated for 5 mins. I sat in doctor's office and Doctor is no where to be seen till 10:30. The doctor seeing me is the owner, and he has been sitting in his private office this whole while. My room was right next to his office and i was checking with reception on the delay a few times (that's how i know). Please book with other doctors who may be more responsible and respectful of patients time. read more

Front desk is difficult to reach. Appointments are difficult to find. We had a appointment scheduled 3 months in advanced. One week before the appointment they called to reschedule and asked to push out the appointment by another 4 months read more

The optometrist are OK but but as with any doctors office punctuality is not a priority. But my concerns and why prefer to drive to my previous optometrist in Salinas, CA. The following their Office staff are uncouth and they don't do in house billing. Also difficult to deal with when trying to pay. With previous optometrist they are able to do the following simple calculations. which is to calculate cost of my visit and my VSP Insurance coverage and cost of my glasses so can pay for my purchase immediately. But the staff is so inept they cant do this simple process that every other optometrist office has no issues doing. read more

Ok thanks 00pl Blk] Today was my annual check with Dr.Steven Andersen from the receptionists to the. assistant they are all very friendly and polite they made me feel at home specially Dr. Steven Anderson he is very careful for every thing he do any you can ask him any questions and he will give you the answers very clear and politely, thats why i never missed my yearly check up . read more

It was a really good experience. The staff was friendly and the checkin process was pretty smooth. They have taken care of safety and comfort of everyone coming there. There is buzzer given to you so that you can wait in the comfort of your car and not worry. read more

The professionals at Fremont Eye Care Physicians are top rate and my experience there was excellent. The office staff there are friendly, competent and helpful. So far I have not waited long for appointments. Below are reviews on the professional staff I had contact with: Dr. Vincent Ray performed cataract surgery on both my eyes as well as regular checkups. He is easy to talk to, very knowledgeable, a good listener, friendly and an excellent surgeon. If someone wanted me to recommend a doctor to do cataract surgery, he would be the one. Dr. Sweetnam is one of the optometrists who worked with me several times. She stood out as being very precise, easy to talk to, friendly and who ultimately prescribed reading glasses that perfectly match my needs. Dr. Wong worked with me one or two times. Though my visits with her were limited, I felt at ease by her competency, professionalism and friendly demeanor. She gave me great advice on my eye care which I appreciated very much. All in all I find Fremont Eye Care Physicians to be a top notch eye care clinic and I will visit them in the future when needed. read more

If I can I will give no point!!!! They put my bill address wrong, and I never receive it, later I receive it from collect agency. And then, I contact their financial department, find out the reason because they typo my address. They tell me will send me a invoice in 10 days. However, I never receive the invoice. So I call back again asking for invoice, the financial dep asKing me to wait 10 more days.... and after half month, I still did not receive it! I call back 4th time, the financial dept give me a new direction- pay to collect agency! So I paid! However, recently I receive a invoice again.... so I call them (5th time already), they tell me call back in another 10 day............. They are extremely slow to process the issue And some of Rep at financial dep are very rude! Not solve the issue just keep let me wait and keep sending me the invoice.....so annoying! read more

Professional, courteous, friendly, explains everthing & takes their time.

My husband found Fremont Eyecare, through a referral almost 10 plus years back and he is very happy with Dr. Anderson and the practice. When there was a need for me to see an eye doctor, my husband promptly recommended Dr. Anderson to me. I met with Dr.Ray and he himself did a thorough eye exam for me, patiently without rushing me. Of course, when I need to visit the Dr office one more time, I choose to visit with Dr. Ray!! The Drs., Technicians & the front office staff are all warm & great and during this COVID pandemic, take all precious to see patient. Since my husband started seeing Dr.Anderson, 10 plus year back, we have moved over 25 miles away to San Jose -Willow Glen neighborhood, but we still will drive over Fremont for our eye care needs to Fremont Eyecare Physicians! Do we need to say, anymore!! read more

I am very disappointed for this clinic. On November, 2021, I called to the office to scheduled for an appointment for February, 11 for my both Son. Because the technician needed to leave at 5pm, so she left the office without tell the next technician what's to do next steps, so we ended up finished only my older son. They apologized and scheduled for next 3 weeks. Then they called us they short staffs, and we have to re schedule again until July, 2022. WTH??? read more

So lucky that my elderly parents live in Fremont so that they can have cataract surgery with Dr. Andersen. The doctor is professional, experienced, knowledgeable, and very friendly and respectful, especially to older people for whom English is a second language. Dr. Sweetnam the optometrist is equally pleasant and skilled. The office staff, including Kristy the surgery coordinator, are really nice, friendly, and know what they're doing! My parents are 87 and 81, and on the nervous side, and so far, we've been very pleased with their treatment and care from Fremont Eye Care Physicians! read more

I have been a patient with Fremont Eye Care for over 25 years. This past week I called in as an emergency patient. Without hesitation the front office staff graciously fit me in to their schedule that same day. I was a bit worried regarding the issue with my eye. Dr. Vincent Ray was the doctor on staff that day. This was my first appointment with Dr. Ray. His calm demeanor, and reassuring manner eased any worries that I had. I have had the opportunity to be treated my most of the doctors at Fremont Eye Care. I have always felt regarded and in good hands regarding both the doctors and their supporting staff. I cannot say enough about the entire staff at Fremont Eye Care! Thank you for your service to our community! read more

My husband has Dr Andersen for his eye specialist and I see Dr Ray for my eye specialist. I have been to many Eye Doctors in my 71 years and I have never had my "Many" questions about procedures that my husband and I have had answered to where I've been completely satisfied. Dr Ray and Dr Andersen want you to ask questions and they take the time to answer them. We will never go anywhere else for our eye services. They are the best. Their employees are very helpful and very friendly. read more

Dr. Anderson is a good doctor and hence he has more then 200 patient, which unfortunately they cannot handle. We make appointments 6 months in advance and then they call to reschedule which are again a few months later. So if you have all the time in the world and you are ok to dance on their schedule then this practice is for you. read more

I have had an issue with rosacea and eyelid infections. Being referred to Fremont Eye Care Physicians by my primary care doctor was a godsend. Dr. Ray is warm, kind, knowledgeable, easy to talk to and an excellent ophthalmologist. As a hospital administrator at a Level 1 Trauma Center, I KNOW from quality medical care and excellent bedside manner. Dr. Ray has both. The front office staff are helpful, quick and warm. If you are looking for excellent care, you've found it. read more