What a great firm to work with! James is amazing broker!. Always responsive and knowledgeable. Most…read moreof all always looking out for his clients best interest and make you feel like family!. True 10- star experience! Best regards, Jim R.

We used Austin Mortgage Associates for our home refinance. This is the 3rd home we've owned, so…read morewe're not babes in the woods. James Copeland worked with us to make the deal happen. He personally took charge of pulling together our paperwork (not handing it off to someone else), making sure we had everything needed and coordinating the process. I asked some fairly tough questions that James handled well. We were evaluating 3 mortgage brokers at the time. The two other brokers were our current mortgage holder and the previous one (who sold the thing). We have no complaints about the other brokers. They all had competitive deals in the new "inflation related" mortgage finance world. James stood out because of his personal energy, his seeming commitment to our story, his willingness to listen, his keeping the process going (and not stagnating at some point), and the fact he was local, not in an office hundreds/thousands of miles away. After the closing I let James know I hadn't received a copy of the appraisal as I should have. I don't know why I hadn't received it earlier (spam folder?) I got one from James 5 minutes later. The other brokers would have gotten a 4 star rating. James Copeland and Austin Mortgage got 5.

BEWARE!!!!! This company sells their loans to a mortgage…read moreservice called Lakeview also known as Loancare. By far the worst service you can imagine.....if you even consider to doing business with all the above you need to RUN!!!!

One of the BEST customer service experiences I have EVER had! Working with work Fairway Mortgage…read moreIndependent Corporation team out of the Belton/Temple area was the perfect customer experience from day one. Our representative, Khang Duong, was extremely attentive answering questions during as well as after hours. He was also always wiling to jump on a phone call to help clarify any documents we received or answer any questions about the process we had. The support staff was also amazing as there were not any hiccups dealing with the mortgage company even though we chose to close in a short period of time. To this day, we can still message Khang about questions we have and he respond promptly even though is has been 4 months since we purchased our home. I would recommend Fairway Mortgage Independent Corporation!!

BEWARE!!!!! This company sells their loans to a mortgage…read moreservice called Lakeview also known as Loancare. By far the worst service you can imagine.....if you even consider to doing business with all the above you need to RUN!!!!

BEWARE!!!!! This company sells their loans to a mortgage…read moreservice called Lakeview also known as Loancare. By far the worst service you can imagine.....if you even consider to doing business with all the above you need to RUN!!!!

Beware of Ryan Sewell. He was dishonest to me on more than one occasion . Never returned calls and…read moretried to blast me on social media . I don't like confrontation, but this guy will not help you and is very dishonest .

BEWARE!!!!! This company sells their loans to a mortgage…read moreservice called Lakeview also known as Loancare. By far the worst service you can imagine.....if you even consider to doing business with all the above you need to RUN!!!!

From the owner: National Strength, Hometown Service…read more At Fairway, customer service is a way of life. Its our job to take care of you better than anyone else.You can rely on me for smart home financing options and exceptional service. After all, Fairway believes we are only as good as our last loan. You remain a highly valued client of mine and, of course, I look forward to continuing to take care of your mortgage needs.Purchasing a new home?Purchasing a new home? Congratulations on your decision to buy a new home! There are many important things to consider throughout the process, especially if you're a first-time homebuyer.Applying for a loan?Applying for a loan? Our online application process is conveniently designed to allow you to stop any time and pick up where you left off. After you submit an application, you can check loan status at your convenience.Remodeling your home?Remodeling your home? If you are planning on remodeling your home - be it a kitchen, bathroom or backyard - you can contact one of our mortgage professionals who will help find the right loan for you. Contact me today if you or anyone you know is ready to finance a new home.

Extraco Mortgage, specifically Staci Harrelson, was the worst and most unethical loan experience…read moreI've ever had. We were given a pre-qualification letter and repeatedly told all was good while waiting for closing day. We were told our DTI(which was calculated incorrectly)was too high the DAY before closing. This should have been calculated at the very beginning of the process.We reached out and spoke to management , but they did not seem to take it seriously. Luckily we were able to find another lender and close the loan. I do not recommend Extraco Mortgage.

Absolutely terrible customer service. Have been with them for 15+ years and the service keeps…read moregetting worse. Worse than that, they do not care to keep long term clients. Moving on to something much better. Buyer beware.