WARNING: Braden Does Not Take Smoking Violations Seriously…read more If you are an owner who chooses Braden because they only represent non-smoking properties, please be aware that they do not take smoking violations seriously. I first reported a tenant smoking on a balcony on August 28, 2025, and two months later, the tenant is still smoking on the property. Their responses have been slow, inconsistent, and dismissive. They've used words like "investigation" and "immediate action," but in reality, weeks pass without follow-up, and the violations continue. They refuse to communicate directly with me even though I am the neighbor directly impacted by the tenant's actions, leaving me feeling unsafe and unheard. Braden's tagline is "Bridging owners and residents to create a home." Part of making a home is being a respectful neighbor. If Braden doesn't care about how lease violations affect the people living nearby, that's a problem. In their initial email dated August 28, they confirmed that "smoking is prohibited in any area of the dwelling or the premises" and stated that the issue would be addressed promptly. Two months later, the tenant continues to smoke on the property, yet their recent communication suggests that no further action is being taken because there is no visible interior smoke damage. This shift directly contradicts both the lease language and their earlier statements about taking the violation seriously. I've provided clear, dated documentation of repeated smoking incidents, and it's disappointing that those reports have been met with silence or vague assurances rather than resolution. I'm no longer asking for intervention, but I wanted to ensure the written record reflects what actually occurred. I hope that in the future, your management team applies its stated standards consistently and with genuine care for the communities affected by your tenants' behavior.

I was helping a family of Syrian refugees find an apartment. We found three bedroom on Braden's…read moreweb site, looked at it with a Braden representative and signed a lease. Braden then came back to us and told us that Virginia law did not allow a family of that size to occupy a three bedroom. Fair enough, although they knew from our application and our conversation with their rep how big the family was. The lease has been canceled, a month later, I'm still trying to get my security deposit back. They keep telling me it's coming, but I've yet to see it. Since this was their mistake, you would think they would make some effort to correct this, but apparently not. They have been thoroughly unprofessional. Edit: They finally returned my deposit, over a week after they promised it, and they returned it to the wrong person! I was co-signing for someone else, and they returned the deposit to them rather than me. I played using my credit card! A fitting end to a completely screwed up process.

Would never EVER live with Godfrey ever again. I rented from them in the fall and the house had…read moremold on every imaginable surface and a contractor I called to look in the house thinks there was a carbon monoxide leak as well. Whitney is extremely rude and showed 0 concern for major health hazards. Once we found the mold, she immediately sent a lease termination and we moved out promptly. I've contacted her about the mail that was never forwarded and she was again awful. Never ever work with the scam artists at Godfrey management no matter how appealing the prices are!

Zero stars, the RUDEST AGENT EVER, new to area looking for an apartment and she calls back 24 hours…read morelater, to say the property isnt ready till Aug, not like the internet is says is available immediately! Then after I asked for anything else open now, she is not prepared nor uses customer service advantage to hold me as a client, but tells me she doesn't know her inventory well enough and to go to website and try again! I tell her I myself have been a realtor and would never treat a potential client in a manner or tone as hers! She hangs up on me mid sentence!! RUDE I CAN IMAGINE HER PROPERTY PICTURE LOOKS HORRID SO THE AGENT MUST BE AS WELL IN MANAGING PROPERTY, BTW 2416 SUNSET RD CHARLOTTESVILLE!!! TRASHY AGENT GETS NOTHING IN RATING AS FOR STARS!

We had almost zero experience with Charlottesville. Amy took the time to learn about our goals and…read moreshe helped us focus and rank our priorities. She also educated us regarding the current real estate situation and the use of technology. She helped us find the right house in the right neighborhood. Amy had an emergency situation and had to transfer the task of helping us with inspections and closing to Kelly. Kelly never missed a beat. She was very thorough and very knowledgeable. She gave us great confidence through the buying process that there would be no surprises. After the sale, Amy and Kelly have both stayed in contact and helped us get acquainted with Charlottesville. While we have been extremely impressed with their professionalism, we just have to mention they are both really nice people. It has been a true pleasure to work with Amy and Kelly.

5 stars for Marlo Allen, Associate Broker at Nest in Nelson County. She is highly skilled, a…read morefulltime practitioner, and always honest. Marlo has more integrity than most licensees in Nelson County. You can trust this person.

I had the pleasure of working with Amy during the spring of 2016. I entered the home buying…read moreprocess knowing what I wanted, generally, in terms of environmental factors, but with no specific physical criteria in mind. I was not settled on a single family home versus a townhome, nor was I really married to any particular geographic region, architecture, style or type of neighborhood. I wanted to "see it all" which required Amy do to a bit of weeding and sorting on my dreams in order to figure out what I truly wanted and needed. Taking what little I offered her (which was not only ill defined but subject to change based up on mood, diet and a possible lack of sunlight), Amy worked diligently to get at my true drivers and, therefore what properties would be most appropriate for me. Some of this spade work required her to indulge my desire to look at some pretty far-flung properties, but Amy used this time to effectively educate me on what items would become important to my search, selection and, ultimately, my overall satisfaction. Amy took my feedback and began to deftly draw the funnel down towards properties that would be good potential fits for me. She took the time to really listen and engage with me in the process of finding what turned out to be a great home! Amy also worked tirelessly through the closing process, making sure I was well served and expertly represented right up to settlement. I love my new home and owe it all to Amy's great persistence, professionalism and dedication!

Took my phone call & offered great suggestions even though my inquiry was outside her wheelhouse…read more Many thanks, Amy!

I just moved to Blacksburg and could not be happier with my experience with PMI. I used their…read morecompany when I was in Charlottesville and was floored with the customer service and understanding that they gave me. I truly felt liked the cared about my experience every step of the way and would highly recommend them to anyone looking to rent a property.

Michael Johnson is the most arrogant and unprofessional person I've met in the property management…read moreindustry. We hired him to find a renter for our home and he was argumentative and very unhelpful. I ended up finding the renter through my own ads and we still paid him. He made several mistakes in the lease paperwork. I would not recommend him or his business. I'm surprised he hasn't been sued for misconduct yet.

Absolutely the worst landlord experience in my life…read more I think he thought my housemate and I were undergrad students, but we both were working professionals. He would harass us about the most mundane things, and cite made-up laws that didn't even apply to us. He would always say things in his notes like "do we need to bring your parents into this?" when he was clearly being irrational in the first place, and I haven't had parents to for over a decade, friend, thanks for bringing it up. He would leave nasty notes about the lawn being too tall within days of having it mowed by a landscaping crew--in fact, THE overpriced landscaping crew he forced us to use since they're friends of his. He threatened to have my car towed from the driveway when the inspection sticker expired by a couple days while I was out of town. After we were a month in, he said having a girlfriend over for the night more than 4 times in a calendar year was a breach in contract and threatened to evict us if he caught us doing something like that. He revealed proudly that he often drives by multiple times a day, saying he checks up on all his properties like that. He would come over unannounced and keyed in without notice on two occasions in the middle of our lease. Our neighbors complained to us that he would come over frequently to fish for things We were doing wrong, when we were friends with all of them. These same neighbors had piles of complaints about promises this Landlord had made about trimming trees back, paying to have the leaves from his trees removed from their lawns, fixing fences, etc.. when We were the ones who regularly raked for and did odd-jobs for these same neighbors, for free. He would go out of his way to only confront only the one housemate that would let him yell at him. When he was at his most amicable, he would quote bible verses, pop TV icons and football commentators, and get them all wrong. My housemate and I both worked for the University, and we ran across people who had worked with this landlord character prior to his inheriting this apartment business from his mother, and they all had the same things to say about him: absolutely impossible to work with, dumb as nails, and completely illogical. It was not until a particularly venomous visit he made to our place about halfway into our year's lease, again in my absence, that I threatened to sic my lawyer on him--citing many of these things and more--that he left us completely alone for the rest of our time there. I absolutely suggest getting some real law advice when he starts pretending to have an arsenal of little-known laws at his disposal to inflict his warped religious views on you. He did not give us the option to renew =)

I lived in one of Barry's properties for 5 years when I first moved to Charlottesville. Barry was…read morevery attentive when anything needed to be fixed. He was very easy to reach in case of an emergency. Barry was a great landlord. Also, I met my future husband who, at the time, was renting another one of Barry's properties next door to mine. Barry is a longtime resident of Charlottesville and has rented properties for many years. He does a great job.

I have been working with Mrs. Harvey for a few years now, and I am simply blown away by her level…read moreof professionalism, knowledge about her field, savvy, dedication, availability, and attention to detail. She makes me feel like I am her one and only client. She has negotiated in a very effective manner, helping us get the maximum we could, while, at the same time, using her deep knowledge of the market to help us chose a workable price. Bravo, Gayle!

We've worked with a number of realtors, and Gayle is by far the best we've ever used. My husband…read moreand I didn't know her before starting a search 3 years ago. Gayle works tirelessly, is extremely patient, and only showed us properties within our narrow criteria. What sets her apart is all the things she does from contract to closing. She's very professional, knows her craft and the market, and is someone you can trust throughout the entire process.

An excellent experience looking for commercial real estate with Bill and his team! Very kind,…read moreknowledgeable, and dedicated to finding the right property!

Bill Howard and his agents at Real Estate III COMMERCIAL Properties are extremely knowledgeable and…read moreaccomplished professionals. If you are looking to sell, buy OR lease office space, commercial buildings or land, RE3CP are the ones to call. If you're a business considering a move to the Charlottesville area, you can rely on RE3CP as your resource for the ideal space for your business.

Mr Graff has been in the business a long time, and is great at his work! I had an issue where…read morealthough I already had a survey from time of property purchase years ago, I needed to establish without question where exactly our property ended and the adjoining property began due to some uncertainty about exactly where that line was. I was under a time constraint, he came out with his crew, climbed down and walked the mountain in freezing temps, had to dig to find the original posts which had gotten buried over time in shrubbery and dirt, gave me a preliminary report, did all the calculations for the final survey, and marked the boundary line well in multiple spots per my request. Definitely will give him a call if we need another survey done at any point!

I would like to exclaim a ringing endorsement to Andy for his professionalism, which was…read moredemonstrable in his expediency, courtesy, and high on my priority, affordability. On the weekend, he unintrusively clearly marked my property boundaries and then showcased with a tour. I highly recommend Andy's service as a property surveyor. Thank you, Andy

Charles McDonald has helped me find two houses, and he also sold one for me, keeping everything on…read moretrack even when I had to make a last minute change. His expertise in every aspect of real estate has been very helpful.

Charles is such a pleasure to work with. His knowledge of the Charlottesville market is so thorough…read moreand helpful--my wife and I really felt in touch with the market, housing values, etc. even though we live in Connecticut thanks to his attentiveness and time. We finally found the house of our dreams here in Charlottesville because of Charles and his ability to understand what we were looking for and his knowledge of the market. Having worked with many Realtors in our time, I can honestly say Charles is head and shoulders of above the rest.