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    Jan Black - State Farm Insurance Agent

    5.0 (3 reviews)
    Closed Closed

    Services - Jan Black - State Farm Insurance Agent

    Car and truck insurance

    Life insurance

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    1 year ago

    The ladies are always friendly answer all my questions if any. I love the calendars that they give at beginning of the year.

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    7 years ago

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    9 years ago

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    Cindy Cabanas - State Farm Insurance Agent - State Farm Logo

    Cindy Cabanas - State Farm Insurance Agent

    (12 reviews)

    I wish I could put zero stars, but this is the only way we're allowed to document a review. I had…read morean extremely unprofessional and hostile experience with Crystal, the office manager. I called to inquire about insurance coverage and was later told that I had "consented" to policy changes that I did not authorize. When I tried to calmly explain that I was seeking information only and did not give consent, Crystal became hostile, repeatedly interrupted me, and spoke over me while insisting on her version of events. She stated that my "consent" was verbal and based on internal notes, even after I explained that I keep my own notes and did not agree to any changes. She was dismissive, refused to acknowledge my concerns, and would not escalate the issue. She repeatedly told me that there was no one else who could help me and that if I wanted to complain, I should "call or email Cindy," the owner. Throughout the call, Crystal showed a complete lack of basic customer service professionalism. The situation escalated further when she used profanity toward me, specifically telling me "fuck you." This behavior is completely unacceptable, especially from someone in a management role. This experience left me feeling disrespected and concerned about how consent, documentation, and customer complaints are handled at this office. I would strongly caution others to document every interaction carefully.

    Worst State Farm agent and office I've dealt with. They are incompetent and the manager made no…read moreapologies or took accountability for their many screw ups. When our office in Running Springs closed we were assigned to this one and it was one problem after another, too many to mention. I finally had enough and switched to another agent that knows what they're doing.

    Jan Black - State Farm Insurance Agent - autoinsurance - Updated August 2026

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