My partner and I went through a long mortgage process because of certain regulations and our home's balcony, and through it all Jane was a great help. She answered all our questions thoughtfully and thoroughly, and was great at reaching out to us in a timely and professional manner. She made sure everything that we needed to communicate and sign was completed so that the mortgage process was as smooth as possible. We definitely felt lucky to have Jane as part of our team and we're keeping her in mind to refer to our friends and family! read more

I had a great experience working with Jane on my refinance. She was extremely friendly, responsive, and incredibly helpful every step of the way. Any time I had a question or needed clarification, she replied quickly and made sure I had what I needed. What really stood out was how kind and reassuring she was throughout the process. Refinancing can feel overwhelming, but her clear communication, organization, and positive attitude made everything feel much smoother and less stressful. It's clear she truly cares about her clients and takes pride in her work. Having someone so dependable and supportive behind the scenes made a big difference, and I'm very grateful for her help. I would highly recommend working with her as part of this team. read more

Buying a home is very stressful but Jane made the entire process as smooth and stress free as possible. She answered any questions my husband and I had and was very responsive. She was also very reassuring throughout this process and made us feel at ease. Definitely recommend Jane for any of your lending needs! read more

I worked with Jane during my home purchase, and I honestly couldn't have asked for a better experience. From start to finish, she was incredibly communicative, responsive, and fast -- always a step ahead in the process and ready with clear updates or explanations before I even had to ask. Buying a home can be stressful, but Jane made everything smooth and efficient, ensuring every document and approval moved forward quickly. She was easy to reach, patient with all my questions, and truly went above and beyond to make sure I felt confident at every step. If you want someone who's on top of everything, transparent, and genuinely cares about getting you the best outcome, Jane is the one to call. I can't recommend her enough! read more

My husband and I worked with Jane closing our first home. Jane, was incredibly professional and attentive with all of our questions. Her responses were clear, concise and she provided recommendations when needed. We can't thank Jane enough for guiding us throughout the process. The entire experience felt seamless and we were able to close in about 3 weeks, which was incredibly fast! We can't recommend Jane enough and trust that you'll be in great hands. read more

Timothy and Jane were a pleasure to work with and responded to all of my questions in a timely manner. They made the entire process smooth and truly cared for the client's best interests, especially regarding the new SB 326 regulations. I also really appreciate their mortgage system, where they will send out notifications when rates drop below the current mortgage rate, ensuring I know when it makes sense to refinance. read more

I worked with Jane recently and I am so grateful for her help. She is very professional, patient and always replies super fast. I felt supported and well taken care of through the whole process. I highly recommend Jane to everyone. If you are looking for someone who is reliable and easy to communicate with, she is the best person to work with. read more

My Mortgage just finished transferring yesterday and just finished setting up Recurring Payment this morning for my new Mortgage with the help of the Customer Service. Everything is going so smoothly! Thank you Jane! read more

Jane was wonderful to work with and consistently stayed on top of everything, ensuring we provided the correct information so the loan process went smoothly. She was very responsive, even going above and beyond when I couldn't figure out the documents, walking me through each step over the phone. It's reassuring to know that Jane will make sure you never miss a deadline. Thank you, Jane, for all your help and support! read more

Absolutely love Jane! We just purchased a home and Jane came through. We were able to close our loan within 15 days!! Jane was very communicative and professional throughout the entire process. She explained all the nuances of every step and answered all my questions (very knowledgeable). Even when unforeseen situations came up (totally my fault), she was there to help me navigate through them. Definitely worth every penny (which wasn't a lot!). Jane is amazing and I would highly recommend her to anyone looking to fund a home purchase. Looking forward to working with her in the future. read more

I went through Village Mortgage for a loan. They did an excellent job! Very communicative and though rough throughout the whole process. There were moments where we weren't sure if our loan was going to go through due to our part. But they helped us strategize and found a way to close. During those moments they were prompt to our phone calls and messages, and made us feel safe during the process. Highly recommend them! read more

My partner and I worked with Jane for a first time home purchase, and the whole entire process from start to finish was as smooth as possible. From the first introduction all the way to the close out, Jane was extremely easy to work with; giving us constant updates on where we were with the loan process, checking in to make sure everything we needed to sign was good to go, and providing in depth answers to any sort of questions that we might've had. Above all else, we really appreciated how kind, reassuring and personable Jane was throughout everything and would recommend her and the team without any question. read more

I was referred to Jane by a friend, and I first contacted her about a year ago to ask about refinancing my home. From our very first conversation, I felt comfortable talking with her and trusted her advice. At that time, she was very honest and told me that the rate I had wasn't really worth refinancing. She never tried to push me into doing a loan just for the sake of closing a deal. I really appreciated that she always put the client's best interest first. Recently, when interest rates improved, I finally decided to move forward with the refinance, and she guided me through the entire process. She explained all the fees very clearly and patiently. She gave me options for a rate with no credit, as well as options with credits, and also explained why some very low rates come with much higher costs. After her explanation, I fully understood the differences and felt confident in my decision, instead of being tempted by a low rate without understanding the details. Jane made sure I wasn't blinded by a low interest rate and and guide to choose what was best for my situation. I'm very grateful for her professionalism, honesty, and clear communication. I would highly recommend her to anyone looking for a trustworthy and knowledgeable loan officer. read more

We worked with Jane for our mortgage loan - she is the absolute best! She is attentive, responsive, trustworthy, and always transparent. She is your advocate and will work for you and your family. We successfully completed our 21-day close of escrow on time and professionally. Highly recommended! read more

My husband and I are first time homebuyers and are so grateful that Jane was a part of our team as we navigated getting our first mortgage! She is incredibly skilled and guided us through the process with clear communication, kindness, and patience. Everything went smoothly under her and Timothy Joe's watch, and any questions we had were answered promptly! Truly thankful to have had them helping us through this process! read more

As first time home buyers, we went into the process having a lot of questions and needing lots of help, and Jane went above & beyond to help us with everything. She patiently walked us through each step of the process, and paid great attention to detail when it came to all the different documents that were needed in Escrow. She also went above and beyond to help us secure an extension when we needed a bit more time to fully fund our loan. All in all, it was a pleasure to work with Jane! read more

Working with Jane was truly one of the most seamless and positive experiences I've had in a transaction. Their communication was clear, timely, and proactive every step of the way. She was incredibly knowledgeable, quick to problem-solve, and always a step ahead--making sure our client felt supported and informed throughout the entire loan process. I knew from day one that our client was in great hands. I can't wait to work together again! Highly recommend! read more

We want to start with just awesome service. First time Homebuyers, that went through a tough escrow. We had very unresponsive and nonchalant sellers, with a Seller Agent to boot. Jane and her team, made this very stressful situation much more bearable. My spouse and I found our selves wanting to pull out of escrow and try another place. She went above and beyond to ensure we did not fall behind or miss any documentation. Highly recommend, and her team is also as diligent as she is. read more

From application thru the underwriting process to final approval and funding, Jane was there every step of the way. She always kept us up to date, responded quickly when documents needed clarification and had quick solutions to any issues that arose. I would definitely work with her again! read more

Jane was wonderful to work with throughout the entire home purchase and refinance transaction. She was very communicative, always keeping me updated and letting me know what to expect next. Any time I had a question, she responded quickly and made sure I felt comfortable with every step. read more

Jane was an amazing help with processing my mortgage loan. As a first time homebuyer, she was able to help me navigate the process and keep me on track. read more

Jane and Timothy were great! They were very patient and quick to answer any questions I had. They helped me feel comfortable knowing I had the right information at all steps of the home buying journey. My realtor referred other clients to them, as she found them an excellent combination of friendly, knowledgeable, and responsive. read more

I had to switch lenders in the middle of escrow, and I'm extremely grateful that I found Jane and her team. She jumped in immediately and made sure my loan contingency didn't fall through. I really appreciated their communication throughout the process. She always let me know which documents needed to be uploaded and kept everything moving on time. The level of care, urgency, and professionalism they brought helped me resolve a stressful situation and close on the house without any issues. I would 100 percent work with Jane and her team again. read more

I had a great experience working with Jane on 2 DSCR loans. She was very responsive and organized. She walked me through the process and made it all look so easy. My loans closed on time, and I would totally work with her again in the future. read more

Working with Jane was a smooth and easy process. She always responded quickly and even sorted out questions regarding documentation. It was great working with Village Mortgage, thank you Jane! read more

We recently closed our home with Jane and she was truly amazing! She explained everything thoroughly, was quick with her responses, and made everything so easy! I cannot express how thankful and grateful we are for all her help. read more

It was a blast working with Jane. She is very detailed and always responded promptly. She is not only efficient but also very patient answering all my questions. It was a great experience working with her. read more

Thanks to Jane Lu of village everything went smoothly with the Transaction on Las LasColinas. Excellent service and communications.

Jane was the most attentive and pleasant part of my experience in purchasing a new home. She was resourceful and knowledgeable about the process and gave me a lot of reassurance. A pleasure to work with! read more

Jane Lu and team were both amazing people and amazing at their job. Working with them was truly a pleasure. Jane was extremely patient and understanding, and explained everything to us so we were always on the same page. As a first time home buyer, we couldn't ask for anyone better! read more

Jane was fantastic to work with. She was extremely responsive and helped me through a few hurdles during the home buying process that I would not have been able to do myself. She always stayed in touch and made sure I had everything I needed. I would highly recommend Jane and her team if you are looking to buy a home. read more

Jane was amazing to work with! She reviewed all our paperwork promptly and with so much detail so we would be able to close escrow on time. She was great at answering our questions and was so efficient. Our escrow closed so seamlessly because of her. Thanks Jane! read more

Stellar experience working with Jane. As a first-time home buyer I had a lot of anxiety jumping into my first mortgage, but Jane was available at all hours of the day for super responsive answers to all my questions, as well as helpful guidance from all matters related to the mortgage process (and beyond actually). Highly recommend her! read more

I'm glad to have worked with Jane on my refinance. Throughout the entire process she was incredibly professional, responsive, and ensured all my questions were answered each step of the way. It was a pleasure to work with someone so easy to communicate with and committed to getting things done right. I wouldn't hesitate to work with her again in the future. Highly recommend! read more

My husband and I recently went thru the process of purchasing our first home. Jane was essential to this process! She was extremely knowledgeable and patient, answering my million and one questions, was always up for a phone call to clarify any details, and to top it off, she was the sweetest human being! Every interaction with her was pleasant and even though the loan process of purchasing a home may not always be "fun", I never hesitated to reach out to her and always left the interaction feeling informed and confident to move onto our next step. Thank you so much for your patience and kindness Jane! read more

Jane made my loan process so smooth! She was very prompt to answer all my questions and went out of her way to make sure every detail was taken care of. So grateful that I got to work with her on my first time buying a home! read more