Run-down, dirty, rude. That's all you need to know. Your best plan is to skip this place when…read moreconsidering any remodel.

At first I was incredibly pissed off at this company as one of their representatives were amazing…read morewhile we were getting ready to spend money with them, then after we spent our money we were like an island and he was no help. Fast forward months later I decided to call and speak to a manager to give one more chance vs. giving a negative review. The assistant manager immediately involved the manager. The were all in contact multiple times with us. They actually involved the cabinet representative and scheduled a trip to my home to go over my concerns. They are standing behind their product, well them and the cabinet manufacturer. Yes, there are a few things I believe I should have been refunded or gotten some kind of credit for, because due to misinformation, I am now out well over $500 that was unplanned. I believe some of that could have been handled way better, but overall am still pretty impressed with how it was handled. Would definitely recommend them and am absolutely considering them for when I start the remainder of our home remodel.

Rude customer service. Talked on the phone to a female associate and she seemed to not have much…read moreinterest in helping with my lumber inquiry about a true 2 inch wide lumber but also didn't seem knowledgeable.

We had a fantastic experience with Kelly Bros. Jennifer Gray was our consultant. She was…read moreextraordinarily helpful while we looked at cabinet options. She also went with us to review countertop options. Her input was invaluable. The quality of the final, installed product is top notch. I highly recommend working with Jennifer and can't say enough about the quality of the cabinets.

I wasnt going to post. However ive had few days to sit and process my experience. After seeing…read morereviews from the Dryridge location I can now understand why the Elizabethtown location is the way it is. My experience was with and the amount of disrespect he shows to everyone especially his female employee which I dont remember her name. However she was the most helpful lovely person ive ever dealt with and if she didnt know she was honest and called another employee to answer my question which was very helpful of her. This is where the man came in I believe his name was Joe or Jim I dont remember However this man made me feel incredibly stupid for asking questions im here to learn what the best route for my remodel would be. I dont need talked to like im an idiot and I certainly think its very unprofessional to talk to his employees the way he does and its not ok to call them idiots in front of customers! I dont know why anyone would want to deal with him and I certainly dont care of you were a department head at lowes. All in all horrible manners very disrespectful to everyone and employees honestly he could learn alot from the female who works there when it comes to patience, understanding, and the helpfulness she brings to the table. If we ever go back she will be the only one we speak with. I advise others if visiting this location to find her as well..

Very unstable person working here. Now he's accusing others of being arrested after he verbally…read moretaunted them. I would suggest you get your facts straight. We came in and were treated like dirt. Left. Shared our experience here so others could see what kind of service to expect. He said we were arrested No sir, we left. Now reporting your false statement to the BBB. You shouldn't be interacting with the public.

Bought a patio door from this place and used the owner's recommended contractor. This contractor…read morehung the door improperly (sticking terribly on the bottom upon opening and closing). Brought him back to fix it. Eventually he blamed the store for selling us a door which was the wrong size for the opening. I had to hire another contractor to reinstall. When I called the store's owner to enquirer about voiding any warranty on the door, he became angry and told me it had nothing to do with him. Wow. One of the worst experiences ever. As a female, it's always intimidating when a man gets angry, even if it's over the phone. Bottom line, this business and his recommended contractor failed to measure properly. I'm out over $1500 dollars to fix their mistakes. Upset doesn't begin to cover how we feel. Use them if you must. I never will again.

Right down the street from me, a one stop shop. This is a great resource for referrals of…read morereputable contractors and local handymen-types. I got the best roofer ever through them after the damage done to our gable from the ice storm. A nice showroom, things that aren't inside can be ordered. They are also a full service lumber yard, and have free local delivery, which we've taken advantage of quite often. And the order has always been correct--never pieces missing, and always delivered first thing in the a.m, sometimes before you're even awake! That's VITALLY important when you compare shop with places like Home Depot and Lowe's, who DO charge a delivery fee and keep you waiting around for a window of 8 am to 2 pm....when you want to get a project done, you want to get started!!!!

I had an amazing window warranty experience with these folks. Not only were they extremely…read moreunderstandable and professional but they went above and beyond my expectations. Their brand new facility is state of the art for the industry and their staff were amazingly hospitable and skilled. I would highly recommend them for any and all of your commercial or residential needs. Family owned and operated with material and product offerings I didn't even know existed, most of which is on display in the showroom. If you're at all unsure, just walk in, look around and talk to one of their staff. I'm a permenant customer. Thanks so much Cathy & staff!

Customer service at Tri-State Wholesale Building Supply is awesome! As a contractor, we got into…read moretrouble trying to keep our customer happy when we ordered special windows from another supplier and they didn't deliver on time. Our customer gave us 48 hours to find the windows she wanted or she would cancel the contract. As customer service is our number one priority, our office manager dropped everything and began the hunt for a company who could build three unique windows in 2 days or less. After calling everywhere else in town (and figuring out that an 8 week lead time on special-order windows is standard), we took a chance on this company. Kathy spent a few hours getting everything right on our order and the windows were ready for pick up in 36 hours. In addition, the price she charged us was HALF of what we would have paid at any other company. Tri-State Wholesale saved us and we will definitely be using them again. We couldn't be happier and highly recommend them to contractors and DIYers alike. Matrka Renovation and Painting, LLC Wilmington, OH

Menards has issues with people who do not want to be followed around by accepting Menards cookies…read more So they block access to their website for anyone who uses cookies, That is fine as I will spend my home improvement money in Lowes or the Home Depot. I am remodling my home and that money is boing somewhere but to Menards it is not going!

We come here to buy some fertilizer for our bushes after costco, walk in, and get the cart, try to…read morefind the garden center, took us a while, then you need to pass a close door to go to the garden center and the door is not automatic, when you push a cart, you need another person to open the door for you. After we got what we need, although there is check out sign at the garden center, but it's not in operation. We will need to go back to where we come in. This time, i try to push the button so the door will open automatically. But to my surprise, the button leads to the big garage kind of door moving up. Hahaha.. the staff inside is kind enough to close it for us.