Just had Randy & his team here to clean all the ducts in our home. He was very through and…read moreextremely knowledgable. He taught me about my home's ductwork. I'm very happy to found such a great company!

From the owner: Serving Decatur Since 1979…read more Randy's Exper-Clean has been servicing the Decatur area since 1979. Carpet, furniture and air duct cleaning are our specialties. We also offer water extraction and stain prevention with Scotchguard and 3M.Customer service is our number one priority. We use safe products for your children and pets and fast drying time after the service is complete. We also accept credit cards.Call Randy's Exper-Clean today for a free estimate and fast professional service!

The service is always on point with these guys! Wuick to get me scheduled everytime and never been…read moreanything but happy mike n wes are awesome!!!!HIGHLY RECCOMENDed

I contacted this business on the weekend for a cleaning the following weekend. The owner, Mike,…read moreresponded that same day and gave me a fair price. I was concerned about smell and the use of chemicals, and he assured me that there would be no odor. Bill and José, the guys who came to do the cleaning, were courteous and efficient. They left the carpet looking immaculate and even showed me how their machine works. True to Mike's promise, there is no odor at all in the house from the cleaning. Glad to have found this company, and we will give them more business in the future.

They do excellent work. We use them for so many projects and are always happy. I highly recommend…read morethem.

J had 2 rooms cleaned and Scotchgarded. Immediately after my dog peed on the carpet and it soaked…read moreright through. I called the company and they said Scotchgard only last for a few minutes. I said I wish someone would've told me that before I paid $90.00 for it. I told them I was dissatisfied with their service. They said they're sorry.

We have always used Stanley Steemer and are always satisfied; however, the job that Randall did was…read moreoutstanding. We have light grey carpeting which had many spots and, when he was through, it looked like new. He also offered us a special of getting a second room cleaned for no additional charge. Although we didn't expect it, it was greatly appreciated. Finally, his manner was totally professional and courteous. He is an outstanding asset to the company. Many thanks!!

I filed the below review back on 4/24 and never heard from the company…read more We spent over $700 on that day for a host of services and yet, no one from the company offered to help, investigate or refund any or all of the cost. If Stanley Steemer had taken the theft seriously, I would have commended them for taking action. Instead they ignored it and I assume the thief is still working for the company. Shame on Stanley Steemer. 4/24 Review: Have used the Rockford Stanley Steemer before but, had a crew out on a recent Saturday to clean carpets, tile floor and, ended up adding cleaning of a leather couch while they were on the job. This was a pretty big job. 1. I was not quoted accurately for the couch cleaning and when the bill was tallied, I was charged a huge amount for a simple wipe down. 2. One of the crew members helped themselves to my mother's purse. Took the whole thing with them. While we missed pulling it out of the room where the couch was cleaned before they arrived, apparently too tempting. 1 crew member was on her own for an hour in that room and just took it! They TOOK a 92-year-old woman's purse. Her SS card, Veterans Admin card, cash, credit card, checkbook. We filed a police report, and I called the manager of the facility. I was not offered anything but a "sorry - hard to hire, staff is normally good...." Careful before you invite them into your home. Very disappointed and appalled.

We had them out for air duct cleaning but shortly after that the AC stopped working. We had an HVAC…read moreperson come out to take a look and the problem was that there was a lot of debris from the duct cleaning stuck in the filter. I am still giving a good review because they were very polite and professional and called me back to apologize for the oversight and also refunded the cost of the cleaning.

Every business can make a mistake, most would admit and fix their mess. With Drummond, however, you…read morewill be left to your own devices if anything goes wrong. My original review tells all about my wet adventures with this company, who left me a soaking wet carpet after their cleaning, and refused to fix it. Bottom line: unprofessional, serious issues with reliability and customer service, the worst I've seen. Do yourself a favor and take your business elsewhere - there are plenty of real professional carpet cleaners in town. I never had any trouble with carpet cleaners except for Drummond. Too much headache for a simple carpet cleaning. If you do hire Drummond, and suffer the consequences, be advised: they will bully you when you share your negative experience. Critical reviews are met with deranged "rebuttals", false accusations, legal threats, and made up stories that keep changing (examples found in each of their replies, in both my reviews). Those are relevant points that a prospective customer should be aware of. According to their book - it's always someone else's fault. The wet carpet they left was first blamed on my nonexistent neighbors on the nonexistent top floor (I kid you not), then a leak that never happened in my kitchen (give me a break!). First they made up a story about insurance (confusing me with another customer), now some story about a fan - what in the world are they talking about ? Almost two years after that ordeal, the owners decided to open that wound, and post another nasty reply to my (now 21 months old) review, hoping that I wouldn't push back - they were wrong. Once I answered, they started playing victim (typical bully tactic), complain about being "attacked", and try to lecture me about proper review etiquette... rich. Drummond, 1. I'm not the one attacking legitimate reviewers - you are attacking. 2. Your messages speak for themselves - you *are* rude. 3. Both my reviews reflect everything about my awful personal experience with your service and outrageous behavior. Since you insist, I will remind you: your botched cleaning job almost ruined my carpet, and cost me a lot of money and stress to fix. Much like you did to other customers that horrible week, you avoided phone calls, and when you cared to answer, you were rude and obnoxious. You didn't care one iota, when we, your customers, needed you the most and begged your help. I literally had to hire another company to fix after you. And now you complain that you don't get a stellar 5-star review ? You can deny all you want, keep fabricating stories about leaks/fans/unicorns, and leave angry replies. My review isn't going anywhere, nor has it ever been removed, contrary to your claim. Seriously, stop making stuff up - nobody buys it, it's not helping your case, your reputation, or your business. People pay hard earned money for your services. Take responsibility for your bad work, stop making up excuses, and don't harass customers who express their dissatisfaction. Do your job like you should, and you'll get excellent reviews. Keep doubling down on your fiascos, and your customers will run away, it's as simple as that. ______________ Drummond reply (June 3rd 2019): I have not been disrespectful to you! You are attacking not just me personally you are attacking the hundreds of legitimate people that left a review and calling them fake. A review is to describe a personal experience with a business but you choose to attack the owner and legitimate customers which shows your true intent. Also you never paid for the week of fan usage for your water leak and was refusing to return them. This is all I have to say about this as your review has been removed twice already for violating review policies! ______________ Drummond reply (June 2nd 2019): Like I stated before we left fans for a week for you which you refused to return because you had a water leak at your kitchen sink that flooded the carpet that had nothing to do with the carpet cleaning process. You would not return our carpet drying fans and had not used them because you were out of the state and you left this review after we had stated that you would be charged for the fans if they were not returned! After we got our fans back that is when you left this review that contains false information! This review has been removed 2x for violating terms of website. ______________ Drummond reply (June 1st 2019): Like I stated before we left fans for a week for you which you refused to return because you had a water leak at your kitchen sink that flooded the carpet that had nothing to do with the carpet cleaning process. You would not return our carpet drying fans and had not used them because you were out of the state and you left this review after we had stated that you would be charged for the fans if they were not returned! After we got our fans back that is when you left this review that contains false information!