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    Allstate Insurance: Tyler Cross

    Allstate Insurance: Tyler Cross

    (23 reviews)

    They go three months with the wrong credit card on file. No calls nothing. They then email me…read moretrying to cancel my policy. No contact before that. Then I pay the old charges and the next policy deposit. Then they start actually calling me because they need a payment however they no longer have the car that the policy was for. Trying to explain to the girl that I don't owe them money because the insurance is cheaper on the new car. Too much arguing on their end. Cancelled them and will go back to AAA insurance.

    I've been an Allstate customer for many years now for automotive and renter's insurance. Allstate's…read morea good insurance company, but the policy was written by the owner of another agency somewhere in Northern California. Once the policy was written, I could never get through to that person again for anything that came up, and additionally, there was so much turnover of the staff up there that most requests involved repeating myself just to get a new agent on the same page with me. It was frustrating. I switched to Tyler Cross a year or two ago and quite honestly couldn't be more delighted. First, they're local. What I appreciate most about them is I get consistency with agents. There are two. They are easily accessible. I get to speak with them both, and they always seem to go to "yes". They're transparent about what they know and what they don't about how policies work. If they're not sure of the answer, they're specific in offering phone numbers at Allstate staffed with people who do. Tyler Cross helped me enormously just this past winter when the ceiling in my bedroom closet collapsed from all the rain. They aimed me in the right direction, and that aspect of the claims process was seamless. If I could give Tyler Cross 10 stars, I would. They deserve it. But for now, all I can do is 5, plus a solid shout out. Tyler Cross sets the bar quite high. Highly, highly recommended!!

    YenAn Agency

    YenAn Agency

    (1 review)

    I wasn't sure at first if I'd go with Jessica Yen Le as my agent. She missed a few of my calls…read moreearly on, and I had my doubts. But once we connected, everything changed. She explained the missed calls (she thought they might be spam--totally fair these days), and from that point forward, she was incredibly caring, honest, and professional. Jessica didn't just sell me a life insurance policy--she took the time to really understand my family's needs. She explained everything clearly, patiently, and with complete transparency. I could tell she genuinely cared more about doing what's right for us than just making a profit. What really impressed me is her honesty about what she doesn't know. If she's not confident about a specific topic, she tells you upfront and checks with her expert teammates to make sure you get the correct information. That level of integrity is rare and really earned my trust. She also helped my parents with their Medicare, even though she doesn't make much from that. Still, she sat with them, made sure they fully understood everything, and guided them toward the best options for their needs. That kind of care is something you don't forget. Yes, she can be busy and might not answer right away--but now I understand why. She gives every client her full attention, and when it's your turn, you feel it. She treats you with respect, patience, and kindness. I'm so grateful to have found her--not just as an agent, but as someone I truly trust with my family's well-being. Highly, highly recommend.

    From the owner: Health life insurance, investment, financial future planning, LTC, public health advising, seniors/…read morelow-income benefits, commercial insurance, pre-need planning, recruiting, social work, and training. Partner with: property and casualty insurance broker, realtors, attorneys, notery, income tax, business insurances, and even more

    Janice Michaud - lifeinsurance - Updated June 2026

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