I've used this cleaning service for years, and overall the cleaners have always done a pretty good…read morejob. They've never necessarily been overachievers, but I've also rarely had complaints. I continued using them for a long time because they were reliable enough, and I understand accidents happen in any business. Over the years, small things have broken here and there during cleans, but I've always been understanding about it because mistakes happen and no one is perfect. Recently though, we had brand new carpet installed that was literally only four days old. During the cleaning, something happened that left marks on the carpet that honestly looked like burn marks. I was able to lessen some of it myself, but the carpet is still damaged. What disappointed me most was not necessarily the accident itself. It was the response afterward. Someone did reach out fairly quickly, but instead of trying to understand what happened or discuss a solution, the immediate response felt focused on proving it could not have been caused by their vacuum. I really just wanted honesty, accountability, and to know if they were willing to help make it right. After looking through other reviews, I realized this seems to be a recurring issue. Defensiveness instead of accountability when problems happen. One of the main reasons I originally chose this company years ago was because they were insured and bonded, which gave me peace of mind if accidents ever occurred. When I explained that I wanted to cancel services because our brand new carpet had been damaged and there didn't seem to be any resolution, I never heard back at all. I completely understand accidents happen. That was never the biggest issue for me. It was the lack of accountability and communication afterward that left a bad impression.

They do not train their newbies all that well. Throwing them into the field with little preparation…read morethats all time based. They have a high turn over rate due to management. They have poor customer service and their workers hardly get time to take breaks. Ive spoken to a many new faces and do my best to be understanding but there is too many inconsistencies with their office. Their work is adequate but for the amount paid, I'd look elsewhere. Management is a nightmare. ​

I scheduled the Cleaning Authority to clean my vacation home. I have cameras and smart locks in the…read morehome giving me the opportunity to know when they arrived and when they left. I also can see when the cleaners were working and when they were not . After 1 hour and 37 minutes the ladies decided they were finished. I could see on the camera that they had not mopped the floor. I called the agency, and they directed the ladies to mop the floors, which they did. There is no quality control with this business, I had to be the quality control. I feel the cleaners just do the minimum to get by I would not recommend this cleaning company. There is always additional work when cleaning a house, for $120 and hour with a two hour minimum they should be working the entire time. Blinds can be cleaned, window sills, there are endless things to do to fill out the two hours. This cleaning service was a complete disappointment. I hired The Cleaning Authority to clean my vacation home, paying $240 for a two-hour minimum at $120 per hour. My home is equipped with cameras and smart locks, allowing me to monitor the cleaners' activity. At 1 hour and 37 minutes the cleaners stood by the door and discussed how long they should stand there before they leave the house. my cameras revealed they hadn't mopped the floors. I had to call the agency to direct them back to complete this basic task. This lack of quality control is unacceptable. It's clear the cleaners are simply trying to do the bare minimum and leave as quickly as possible. I feel completely taken advantage of by this company. There are always additional tasks that could be done in a two-hour cleaning slot, such as cleaning blinds, window sills, or other details. Instead, they tried to leave before the agreed-upon time. My concerns were not adequately addressed by management. I would absolutely not recommend The Cleaning Authority. Their poor management, lack of quality control, and apparent disregard for customer satisfaction make them a company to avoid

Communication needs to be much better, we told them we prefer them at nine am and waited until…read more10:30 and finally called and were told that since we couldn't do between 8 and 9 am that they scheduled us for a start between 11 am and 1:30 pm without communicating to us. Lucky we didn't have anything else planned for that day. Going to look for a different cleaning company.

If you have ever had an expensive detailed to take to a top car show, compare this to the job that…read moreCleaning Authority does in my home. They are excellent, not a square inch goes untouched. Thank you so much, Patricia

They were good for seven years until they were not and then it was a horrible experience. I'm not…read moresure if it's the change in management from when I started using them or not but the integrity is just gone. I walked away after all that time when the manager refused to take any accountability for an incorrect assumption and reactionary decision she mistakenly made. So disappointing.

I will start by saying that I am SUPER picky when it comes to house cleaning. When I do it myself,…read moreI wash the tile on my hands and knees because I feel like it's the only way to get ALL the dirt off - so that's how crazy I am. I've had other companies/individuals clean my house and I am always frustrated because inevitably there are spots left on the shower chrome or fingerprints on the banister or some other detail that I think they should have done better. Amy and her team (with the cleaning authority) have cleaned my house 4 times now. I have them come bi-weekly. They are reliable and consistent. I am always relieved when I get home from work and she and her team have been there. They do an absolute fantastic job. They don't miss the finer details that many people overlook (like ceiling fan dust, or the front and sides of stairs carpet). I'm very glad I hired this company...it saves me the time and frustration of having to spend a portion of my precious time off cleaning the house... I just hope they always have Amy come out - I don't want to try another team because I don't think they could possibly do a better job. :)

Please stay away, they steal things! They had cleaned our office for over a year. It was average…read moreservice, staff was always changing each week. In December, they come in and didn't announce they were in the building. Letter we discovered someone had stolen about $1000 for a desk. They refused to do anything about it.

Everything went well. Adele and Kristy did a wonderful job of cleaning the entire house. Extremely…read morecompetent and willing to please. Eager to show how fast and efficiently they could do the job. Marie was excellent and very eager to hear my review. Dirt Busters will be coming every two weeks. I'm a perfectionist, as is a friend of mine who also uses them and recommended them! If you don't already use them, perfect time to try them!

HORRIBLE!! Prior to signing up for the first initial "deep clean", I spoke with the representative…read moreand told her I did NOT want "Budget Friendly Fabuloso" (those are Fabuloso's words, not mine (CHEAP)) cleaner used in my home. The representative reassured me they do not use Fabuloso and their products were all eco-friendly. I asked if this company would use my cleaners if I did not want to use their products. I was told using my products would not be a problem if I did not like their products. The 2 technicians that showed up were on time and very polite. I have a fairly large home and this initial clean took 5 hours. The technicians showed up with Fabuloso and did not have any other sanitizing product(s). They would not use my product and the technicians used Dawn Soap, Simple Green, and Windex on EVERYTHING! I did tell them NOT to use any of their products on my granite counters and they did use my granite cleaner on the granite counters. Living in Arizona, we fight with the dust DAILY!! The technicians dusted with a feather duster. I watched the feather duster taking the dust straight to the air. When I stopped the dusting I was told they follow up the furniture with a micro-fiber to wipe up any further dust. I told them NOT to spread the dust with a feather duster and to use just the micro-fibers and WIPE the dust up. Needless to say, everything was still dusty when they left, including all my blinds. All my glass showers are streaked, all the toilets are sticky, the floors still had spots all over them and when I woke the next day and walked on the floors barefoot for about 10 min, my feet were dirty! Their "eco-friendly" product streaked my porcelain tile floors. I asked them if they would use just plain hot water and alcohol on my tile and I was told NO. (This is what professional floor company's use) I watched one of the technician's pick rugs up and put them in a pile and put them back after they vacuumed the carpets/floors. Never shaking the rugs or vacuuming the rugs themselves. After the vacuuming was completed, there were foot prints all over the carpets and they did not look like they had even been vacuumed. The ONE sofa I was allowed to have vacuumed (they only allow one without an additional fee) still had crumbs and dog hair in the cracks of the sofa. I took a wettened paper towel and wiped the 4" tile threshold to the shower after one of the showers had been "cleaned". It was filthy!! I looked at the floor to the side and behind the toilets which was still dirty. I have a large sliding back door to my home. The technician explained my door was too big for their full cleaning and he proceeded to only clean 2 of the 5 panes of glass. If I wanted the full door cleaned I would have to schedule this when I made the appointments and it would cost an additional $30, $10 per pane and I would get the 2 as part of the "normal" service. I also have a glass front door and my 2 little dogs rub their noses making marks. They NEVER even touched the (One pane of glass) front door. The other 2 back doors also have fixed glass panes in them which were never touched. Now we get to the kitchen. Dawn soap was first used on mu stainless steel appliances, when that streaked REALLY bad, they tried their Simple Green which streaked worse. I told them to just stop using their products on my appliances. When the technician first showed up, I showed them the laundry room where I have a large utility sink. I told them to help themselves to get clean hot water or anything else they may need (cleaners/ micro-fibers/paper towels, mops, whatever they may need). The buckets were filled when they first started and after the 5th hour, it was the same (now dirty and cold) water in their buckets. I could take this review even further of the HORRIFIC experience and attempt to clean. $400+ WASTED!! When I called the company back on Monday morning to tell them I was unhappy with their service, I got NO WHERE and asked to speak with a manager. I was told the manager would call me when available. This was a different representative than the initial phone call. This person just kept saying over and over again how they use eco-friendly products. When I asked him what they use for sanitizing (toilets/floors/sinks, etc) he said he would have to look that up on their product list. I'm sorry folks, but wiping something down with a micro-fiber and water is NOT cleaning!!!! Lastly, I know a lot of folks LOVE eco-friendly products (and I'm not judging this choice) but, my house did not smell clean, and was DEFINITELY NOT CLEAN. I will admit, I am VERY picky when I clean, again, WHEN I CL EAN, so I NEVER expect cleaners to clean like I do, but, I look at it as, they are at least getting some of the basics so I will follow up on little things they may miss. Other than the granite counters (they used my granite cleaner) the entire house has to be re-cleaned. WASTE OF MONEY!!!!

Don't trust this company ... I gave a bad review and they removed it multiple time. SCAM And waste…read moreof money Respond: I had your company do a one moving in cleaning a two year ago , my house still dirt after they say they were done. Just by reply, how unprofessional and rude you are.

DO NOT USE. Missed appoinments, days late, no responses, unprofessional, confirming cleanings then…read morenever showing up, calling, or texting. In response to your comment, you never texted or calls me back at all. You should verify the screen shot posted to the review before you make false claims. I found another cleaning company to take care of the job you didnt. Thank you

Black Platinum is FABULOUS. They just installed three new batteries for us. John, the owner, is…read moreincredibly knowledgeable about solar systems. He helped me through calculating the (excellent, even without subsidies) ROI of the project. Their execution was flawless--on time and on budget. Darien, the leader of the installation team, was most knowledgeable and professional. Way better than the not-to-be named folks who installed the original system. If you want solar, go to Black Platinum!

Best customer service in the valley, Darian helped me through my system, everything works great and…read moreI know I can count on him for great service in the future. Thanks Chris