Excellent dentist. Excellent knowledgeable hygienist. Excellent and friendly office staff. Ifread more

I have been going to Crystal Lake Dental Associates since 2021 as a patient of Dr Rosalyn Vesquez…read more I was born and raised in Malaysia, where I fear going to the dentist. Doctor Rosalyn and her team took me in as her personal project. She continued to encourage good oral hygiene, and I never felt once that I was being judged for my lack of dental care. I here come after four years, six crowns, six fillings, and four wisdom tooth extractions. I can say I am qualified for a fair review for Crystal Lake Dental Associated. Every time I visit the dentist, I always feel at home. Becky, with her sparkling pink standley mug, greeted me with a big smile when I first walked into the dentist. Crystal, the manager, has helped me several times in answering questions regarding my out-of-pocket cost and assisted me in putting together an estimate of cost for FSA purposes every end of the year. Needless to say, they are the backbone of making a great customer experience for me. Secondly, I have to take some time to highlight the harmonic when the doctor works with the dentist's assistance. I have had the opportunity to be cared for by dentist assistants Barb and Leidy. When Rosalyn worked with Leidy on my teeth, I felt like they were harmonizing a dance. From the exchange of dentist equipment to requesting suction tools for saliva, They complement each other without much conversation; it felt like a well-choreographed dance between Leidy and Rosalyn when they worked together. I was just there for the show; the experience was magical. Last but not least, Doctor Rosalyn takes pride in her work; she is a perfectionist. I sometimes heard her admire and also excited about her previous dental work on me. After reviewing my lengthy review, I would say you should jump on it if you are still deciding whether Crystal Lake Dental Associate, especially Doctor Rosalyn, is a good choice for dentist service.

Absolutely horrible experience! Made appointments for each of my children because they needed to…read morehave some teeth pulled before they could start some orthodontic work with a different practice. Made it very clear when I scheduled both appointments that this was the purpose of the appointments. I was also told that they would be contacting our orthodontist to ensure the right teeth would be pulled.Today we arrived for my 8 year old daughter to get her teeth pulled and no one in the office had any idea we were there for an extraction they didn't have nitrous (which I mentioned my daughter would need) and they never contacted the orthodontist so we spent a large amount of time trying to figure everything out just to have to reschedule for another day. After this mistake I wanted them to check my son's appointment for 2 weeks later to ensure that they had their ducks in a row by then. This is when they decided to tell me my sons appointment was scheduled to late in the day for a tooth extraction and they would ask the doctor and get back to us later in the day. Once again I scheduled this appointment only for a tooth extraction and I made that very clear so why was I allowed to schedule that late in the day. We left the office at that point with just a routine follow up and cleaning for my daughter. We had to reschedule her extraction because they didn't have the nitrous I specifically requested be available. A couple of hours later they contacted me saying they could not do my son's extraction that late in the day and I told them they needed to accommodate as I was promised or I would be taking my business elsewhere. The office personnel on the call quickly responded with "I think that would be for the best" and the call ended. I have never been more angry in any patient or customer interaction in my life and I always try and see the other side and give them the benefit of the doubt. I felt this was absolutely ridiculous there was no effort on there part to try and accommodate anything for their employees mistakes. My wife then spent the afternoon contacting other dentist to see if we could get this taken care of asap luckily we found someone quickly so I called morningside dental to have them transfer all the patient info over to the new dentist. I expressed my disappointment again and was met with little to no remorse on the other side. The only two positives from this appointment was the dentist himself was very nice and worked well with my daughter keeping her relaxed and laughing and the dental assistant that cleaned my daughters teeth was very kind, understanding, and the apologetic about the confusion while we were there.

I couldn't be more happier for selecting the Morningside Family Dental. This place is clean and the…read moreambience is nice. The waiting area is pretty decent and they have a nice selection of coffee for the waiting patients and family.I had to take my daughter for her routine school dental check up. I got the appointment so promptly.The staff is super nice. The dental hygienist April was so amazing and treated my daughter with care and love. The Dr Patel was just super nice. My daughter was so calm through her check up and treatment as the Dr kept her distracted . I highly recommend this Dental office .

I cannot even begin to say enough about how amazing this practice is!! I just had my teeth cleaned…read moreand had an issue with a filling which Dr Virk immediately fixed. She offered to fix an issue with a tooth on the other side with the same issue. Done. Perfect and done. The staff is friendly and helpful and it is a beautiful facility.. State of the art. If you need a dentist THIS is where you need to go...You may find it is where you need to go even if you have dentist. Ten stars!

Dr Virk is kind, compassionate, knowledgeable, and a miracle worker! She took one look at me and…read moreknew immediately what was wrong! 4 other doctors had no clue, they had been mistreating me for a year! I cannot say enough good things about her, or her staff. I am always treated kindly and with respect. Dr Virk actually cares about each person! Get your teeth taken care of here. You won't regret it!

If I have to give zero review I will…read more Unprofessional , rude and abuse management Don't even bother about to go further about the quality of their Sevice /ben h of kids and incompetent crew all around Forgot it /

Today, I had an amazing time at the dentist office. Thanks to my hygienist Aileen and following…read moreDr. Patel who makes you feel at home. Wow !! if you were looking for a dentist and a hygienist and you're nearby , that's the place to be. I'm so happy with all the staff whom are willing and able to help with my insurance and the cost of it.

Terrible customer service. The office staff is uninterlligent and incompetent to say the least…read more There are extremely long waits to get in even for clients that have been going there for years. When they canceled my appt the same day I was notified by text. When they canceled the same day after we waiting four months to get in they don't even try to accommodate us. Not even an apology - I have given this destist chance after chance. Dont bother going here. There service is lacking and the peple that work there are the worst. Dr Yang doesn't care, problem solving doest exist.

Though I do like Dr. Yang and his hygienists, their billing staff is another story. I have never…read morehad an invoice be accurate as they constantly forget to put through insurance or update it as such. Their front office staff is new every time, which could have something to do with it. However, the reason for the updated poor review is my 8 year old should have had her front teeth removed because the new teeth were coming in. Dr. Yang is a "wait and see" vs a proactive extraction. We did begin to see a pediatric dentist who immediately removed her front teeth but the damage was done (underbite). I would recommend a pediatric dentist if you have ANY problem dental history for your little ones.

Good morning Dr. Garcia. I just wanted to send a personal thank you... As it's been one year since…read moreyou removed my three terrible root canals. Thank you for giving me my life back, and for replenishing my health that was lost for so many decades. I was so lost, and literally what felt like at the end of my journey, where I would be sick for the rest of my life. I thank God for Him leading me to your doorstep, and will be forever grateful for your skillful hands and your tender heart. All my gratitude, so much love, and appreciation xoxo, Tracy

Sorry extremely way too expensive do not waste your time. My first appointment with Xrays, no…read morecleaning was over $800. She wanted huge money for future work on other teeth. Please run away fast and find someone more resonable. A pathetic waste of my time as well as money. Mike

They called me in 20 minutes after my appointment time. The dentist came in about 10 seconds after…read moreI sat down and eyeballed my mouth for 15 seconds. Then the tech grabbed a tool and started in. It was the most painful teeth cleaning I have ever experienced. I actually had to tell her to slow down since she was poking my gums so often with the pointy scrapper. I'm a self pay, and they said they didn't accept credit cards, only cash. No problem, I had the $160 bucks. Then they said they didn't have cash for change. I don't think they did anything right. I came home and brushed my teeth. The water was bloody. I'll never go back. Should you?

Anne is a fantastic, thorough hygienist and so is Dr Carlson for dental work.. Friendly and make…read moreyou feel at ease. Would go no where else.

I absolutely love this place! Everyone always goes above and beyond whether it's with the quality…read moreof care or the kindness. Everyone who works here is so kind and personable especially the office staff. I have only ever had my dental cleanings here because I take amazing care of my teeth but every time I go it is the quickest experience in the world. I would recommend this facility to anyone and everyone! It really does feel like a family when you walk in there. They have turned what is normally a scary experience for people into something I look forward to. Thank you everyone for all of your hard work and kindness. I will be a patient here forever.

You'll get your teeth fixed but follow the money. This is a business first, a dental office…read moresecond. You'll see it in many ways, office attitude, turnover, their Hawaii office, the time spent per patient, so don't get sucked in to false impressions and friendly gestures. Greed and money comes before compassion and you. It will happen, give it time. People driven by money are easy to identify. Wealth, accolades and image are at forefront here, not you or your family.