We needed a new roof after we began to notice issues with our old roof structure. We balanced repairing the roof with replacing it and decided to replace it. From the first site visit to the last site visit janney provided great assistance along the way. The team was timely, communicative, and easy to work with. It was actually so much less stressful in hindsight than I ever could have imagined. Janney came top rated to us by our realtor. Once we got our build date, everything was so fast! Materials were dropped one day, the work the next; and then the day after that we had a new roof and everything was cleaned up and taken away. Do not hesitate to book this company if you are seeking roof repair or a new roof! read more

I can definitely say that I'm disappointed with Janney Roofing. We replaced our shingle roof with a metal roof through them in 2020, and one of the selling points presented by their salesperson was that the company would periodically inspect the roof as part of their ongoing customer service. That promise gave us confidence that we were making a long-term investment with a company that stood behind its work. Five years later, we contacted Janney Roofing to schedule an inspection, only to be told they no longer provide that service because the salesperson who made that commitment no longer works for the company. Instead, they said they would only come out if the roof needed a full replacement. To me, a company should stand behind the promises made by its representatives, regardless of whether that employee is still there. Customers purchase based on the information they're given, and it's disappointing to hear, years later, that those commitments no longer matter. The roof itself has performed well, but customer service after the sale has been a major letdown. If ongoing inspections are important to you, get every promise in writing before signing a contract. Based on my experience, verbal commitments may not be honored. read more

It's quite simple - STAY AWAY FROM JANNEY ROOFING.  Our roof project started in October and just finished in April.  They are quite possibly the most inept company.  They will talk the greatest game with NO follow through other than constant issues.  Horrible oversight by "project managers" - we use that term very loosely since we were constantly watching for correct procedures, safety issues, and cleanliness - and having to relay that information to the PMs that were going to be onsite for - if nothing else communication assistance.  Disrespectful workers - parking in the yard, on top of sprinklers, leaning ladders on finished roof pieces - that was a BIG NO NO according to the PM however never stopped.  Parking cars in our driveway overnight without asking, showing up to work on our roof in the black of night without permission.  Left flaming Cheetos spilled all over our white landscape rocks, trash everywhere, women walking around our yard and driveway with babies in the evenings, children ride toys left in the drive, repairing cars on a Saturday night until 11pm, and we have a stack of notes on other issues like this.  The PM Nate is a bully and does NOT like to have to deal with women - especially one that is intelligent.  His sidekick Jillian has such a lack of experience he couldn't even answer questions by the inspector.  They would send update pictures claiming it was taken when they were leaving the job sight and it obviously was not taken then based on the sun setting.  Multiple times we questioned the work being done and were told that they'd handle it during the end punch list - causing major repairs to be done instead of catching things and doing it correctly the first time.  They say they will care about your home as if it's theirs but that's the farthest thing from the truth.  Nate lies, argues, and will change his claims.  If there was oversight on a regular basis many mistakes wouldn't have had to be redone.  If there was oversight and someone on site to communicate with - to ensure there were no language barriers - many issues wouldn't have happened.  The inspector told us that they did the bare minimum to get things passed and if it was his house he'd being seeing them in court.  We've had neighbors stop to ask who we were using so they DIDN'T use them.  They would not respond to communications sent by a woman yet immediately would respond to the man of the house.  The corporate staff eventually got involved attempting to fix the numerous issues and rebuild trust.  It was too late - they couldn't save themselves if they had to.  During the final walk through Nate was so disgusted by our concerns you could see him physically trying to control himself.  The manager of production even had to step in and back him down a couple of times.  Our sales people were no where to be found, our customer representative was no where to be found throughout this whole process.  Our two major asks were communication/follow through and respect for our property - they failed miserably on both accounts.  We can provide documentation to support all of this.  We asked for documentation from them and they wouldn't release things until they receive payment - these were simple accounting asks - yet nothing often passing the buck to someone else. They claim to be the best in Orlando - and we find that hard to believe - and if so, Orlando, you deserve better.  The final punch list we were told was going to take 1-2 weeks, they were done in a day and it was a "bandaid job at best" according to the inspector, and nothing like the product they had promised - it actually looks worse.  Had we known - we would not have allowed them to change it. (This we were told by the PM during the debrief was a lie we were telling).  Janney did have a debrief meeting with us - setting the tone with "we all know why we are here, and asked that we keep things to the facts"and that the meeting be "professional".   They apologized for the mishaps we have suffered through but offered no restitution other than a "learning experience" for them.   The top corporate staff acknowledged that the end result in areas was NOT finished as well as they would like but it was done to "standards" therefore they would not be correcting anything further.  We suffered this nightmare for months - there are MANY better options out there, please learn from our mistake and save yourselves the pain and suffering of this horrible company. read more

Janney Roofing is absolutely AMAZING! Stephen came out the day after (or I should say the morning of) Hurricane Milton to check my roof. Afterwards he sent me pictures to show that the roof was completely fine for insurance purposes. Stephen was polite and respectful. I could not have asked for a better service! Thank you Janney Roofing!!!! read more

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I had a leak from skylight I called Janney the next morning and Shawn came out that afternoon. he explained everything he was going to do, he went on the roof found the problem took care of it came to my door and explained everything in detail. Janey and Shawn thank you for your professionalism, and a great job. I would recommend Janney Roofing every time. read more

I recently had the pleasure of working with Janney Roofing to have my roof replaced, and I cannot express enough gratitude for the exceptional service I received from Alex. From start to finish, he was an absolute pleasure to work with and truly went above and beyond to ensure that my experience was a positive one. Alex's expertise and knowledge in the roofing industry were evident from the start, and he was always available to answer any questions I had about the process. It was clear that he genuinely cared about providing me with the best service possible, and he worked tirelessly to ensure that everything was done to my satisfaction. Having worked with other roofing companies in the past, I can confidently say that Janney Roofing stands head and shoulders above the rest. Their commitment to customer service is truly exceptional, and it is clear that they take pride in their work and in making sure that their customers are satisfied. Overall, I highly recommend Janney Roofing for anyone in need of roofing services. Their expertise, attention to detail, and exceptional customer service are truly unmatched. And, with Alex at the helm, you can rest assured that you'll be in good hands from start to finish. Thank you, Janney Roofing, for a job well done! read more

Poor experience with Estimator . Showed me an estimate on ipad but never gave it to me in writing and ghosted me after that. Office would not return calls. They either have too much business or my 300 squares were a job too small. read more

Wow, what a five star experience with this contractor. You won't believe it. The responses I received at every encounter were as if I myself was on the other side helping myself (as anyone would want it to be for themselves). I even got a call 15 minutes before our appointment informing that he was held up and will be 15- 20 minutes late. Now, I can count on one hand this past couple years the times I got that degree of white glove customer service. I almost wish I need a new roof! The employee, who came out for this call accurately claimed that: "Janney Roofing is actually a SERVICE company that also installs roofs." I believe it. Their earnest concern for your inquiry will be obvious at your first contact. My roof leak was assessed and less than zero pressure for scheduling their service crew. (really a simple fix for my handi skills I was assured) Same hot on the spot service crew came out after a home sale inspection caused a need for their input on a failry new installation. That was how I got their recommendation. 6 STARS really. read more

During Hurricane Ian my house had a small leak around the chimney in a couple of spots and I had put in a short-term fix in the attic to stop water from leaking onto my hallway drywall ceiling. Being that I had a newer roof, at four years old, I was hoping that it was a one-time issue with the storm, but wanted an expert to assess to make sure I didn't have a larger issue at hand. I reached out to Janney Roofing through a neighborhood recommendation and assumed it would be a long time before getting squeezed into their schedule, especially with a hurricane causing significant damage in the area. Peter followed up with me quickly and set up an appointment to assess my roof. He was very responsive and was on-time, super professional, and didn't try to upsell me on having anything done. He mentioned he thought what occurred was a one-time deal being we got a lot of rain in a short amount of time, but to call them back if we noticed anything. Peter wouldn't take a service call fee and exhibited tremendous customer service. I will definitely contact Janney Roofing next time I have an issue as they left a lasting impression with me on how Peter represented himself and his company. read more

I will say there were a few hiccups. However, nothing that wasn't immediately addressed and resolved. Everyone at Janney was super customer focused. They went above and beyond to make everything right. Hiccups can always happen-how a company recovers from them is Paramount. Janney delivered. I can't stress enough what a pleasure it was when speaking with everyone from the office to the crew. They finished so quickly and did an amazing job cleaning up. The new roof is beautiful and I have received so many compliments from the neighbors. I highly recommend Janney. read more

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Janney Roofing replaced our roof on February 2022. I expressed concern that I have just installed new gutters, they reassured that it will not be damaged and they will be like new condition. after they completed installation of new roof, there was no rain. Fast forward to September 2022, I sent them an email and pictures of massive leak in my gutter. Janney chose to ignore my phonecalls and emails. Be advised that they have poor customer support after they get your money. read more

We needed some repair on our roof and they even worked through the rain! I do recommend them!

A BIG shout-out and recommendation to Jason Dykes my Project Manager in replacing my roof. 5 out of 5 Stars to him and Janney Roofing for working through some very challenging issues particularly with my mortgage company (Roundpoint Mortgage who I give 0 stars, in fact I'd give them a minus (-) 5 if possible lol) who caused the project to linger on far longer than it ever should have. When it came down to the actual customer service and work itself, Jason Dykes went above and beyond the normal duties of his position to make sure everything went as smoothly as possible. I'm beyond thrilled with the outcome of this project and my new roof combined with my new exterior paint job it's like I'm living in a brand new house! If you're considering a new roof you should definitely give Jason Dykes a call!!!! read more

Janney Roofing - Before & After - Roofing Near Me - Casselberry, Florida

Tried using them. I was unfortunately given an old guy named Craig Lansing. The guy does not respond when I contact him. The insurance adjuster comes and he awkwardly stands there leaning on a tree and doesn't say anything. I wanted to use this company because of the great reviews but unfortunately I was stuck with the bad apple. I was willing to pay cash as a last resort but the dummy doesn't reply. Kudos! read more

We cannot say enough great things about Janney Roofing. From our very first inquiry to the start of our project and all the way to the end, Janney kept in constant contact and told us exactly what to expect. They were honest, extremely helpful and VERY accommodating. Our insurance company delayed the arrival of our settlement check but Janney started our project regardless. Their work was excellent and very efficient. I would recommend them to anyone looking for a new roof at a great price with exceptional customer service and attention to detail. Jeremy was our rep and he was excellent from beginning til end. Thank you Janney for taking care of the Guzman family!! read more

Great customer experience from start to finish with every single employee. Very professional and friendly and they strive to please! Highly recommend. read more

I called Janney Roofing as they were highly recommended to me by a reliable source and I am so pleased with the quick repair. They were so courteous and helpful and responded to our need quickly even though they are very busy due to Hurricane Ian. I highly recommend them. If your looking for honest, hard working, family business give them a call. read more

Let me start by saying ultimately we chose another company to complete our project. I was looking to add this as a tip, but couldn't find it. We had one company quote us that was unprofessional & rude when we told them we chose another company. I just wanted to give Janney Roofing a shout out. Our rep was very professional & made every attempt to win our business. He maintained respect even after telling him we would still have to hire another roofer. I will definitely recommend Janney Roofing. read more

Maggots are leaving cheap stickers on front doors. Thieves and squatters do that, I don't want their business either.

If you are in need of a new roof, I strongly recommend Janney Roofing. They are reasonably priced and use quality material. Their workmanship is excellent. They completed the project in one day, Everything, including the dumpster was removed the next day. When the dumpster was delivered, a large tarp was placed under it to protect the driveway. Large tarps were laid down around the perimeter of the house to catch any falling debris. The project manager, Taylor, checked on the progress several times during the day. At the end of the project, all debris was collected and placed in the dumpster. All tarps were removed. The perimeter and the driveway were swept with a magnetic wand to pick up any loose nails and other metal fragments. I don't think you can find a better company. read more

Janney did a fabulous job replacing my roof! Started on time and finished quickly, with no mess left behind at all! Everyone on their team was courteous, prompt and efficient. Gary D. read more

We have used Janney Roofing a couple of times on our investment properties and recommended them to friends but, will never again. We recommended them to our daughter in Palm Bay and they treated her poorly. She is just two years out of college and bought her first house so we assisted her in the process. We had to call the roofing manufacturer to get specs for her HOA because the rep said he could not provide any. She never saw an actual sample of the shingle. She was given a brochure to glance at and told to look at the website. After the HOA rejected her ARB application three times due to the shingle being non-compliant though Janney was given the ARB specs, she had to go with a more expensive shingle. The insurance company had already cut her a check so after the new roof was completed she had to go back to the insurance company. She was given an invoice with no due date yet after just two weeks, Janney was sending terse emails to her with a veiled threat to take legal action. Our daughter was traveling for work and did not have access to a phone for personal calls during work hours. The insurance company is asking for an itemized invoice to begin the process of issuing more funds. Janney refuses to issue one and just refers her to the original invoice which is not itemized. The insurance company will not reimburse her for the additional cost without the invoice so she is stuck in Catch-22. read more

We recently had Janney Roofing replace our old roof. Derrick Rodriguez was absolutely awesome to work with. He came out to asses the situation, made a return visit on a weekend to speak with my husband and then called and followed up every step of the way. The entire team was also very professional. From the office staff to the installers. Very courteous attitudes and didn't mind my thousand inquiries. As for the roof itself, it came out Gorgeous! A complete 180 from the old one. They installed new streamlined sky lights that came out flawless. The price was a fair price and there was absolutely no hidden fees. We knew exactly what to expect. We can't thank Janney Roofing enough and will recommend them to anyone. read more

Janney Roofing - Roof during removal - Roofing Near Me - Casselberry, Florida

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Janney Roofing recently completed our new roof. From start to finish, this company knocked it out of the park. A couple weeks prior to our start date, their coordinator emailed me with details, what to expect and any information pertaining to our job. As the day got closer, she emailed again and called to confirm. When the crew arrived the project manager came to our door to introduce himself and a business card should we have any questions. The crew was courteous, fast, cleaned up well. And as a follow up, they sent us a thank you card in the mail. Look no further if you're in the market for a new roof. Janney Roofing is definitely the company to use! read more

We have used Janney roofing services twice now (first a leaky skylight, second a full roof replacement). Both times a wonderful experience and perfect job done. They are the best! I highly recommend them to my neighbors/friends/family. read more

Unprofessional & unresponsive. Once they do the work, and have been paid, it's hard to get them to care about your concerns. My roof began to leak and it took multiple follow ups with no ETA on when it could be resolved. Now imagine having a leaking roof, living in Florida where it rains constantly and being told "I don't know when we can have someone come out and take a look." Multiple times I was promised the issue would be fixed, and someone would follow-up with me but none of that was true. It's been weeks. I wouldn't recommend using this company.. avoid the headache. read more

I couldn't be happier with my new roof! A complete reroofing including having to replace most of the wood that was rotted. Janney and everyone we dealt with were professional and very patient with us as we got the funds together to have the roof done. Even my existing gutters were left in place and are in perfect condition. I would definitely recommend them to anyone I know! read more

From start to finish they were very professional. They kept in touch throughout the whole process. They gave us pictures of our problem areas, repeatedly asked if we had questions or concerns, and completed it on time. We replaced our shingles and gutters and everything looks amazing. From the office staff to the crew on property, everyone was kind and offered great customer service. Highly recommend. read more

I highly recommend Janney Roofing. We met with several roofing companies and all things being equal, as far as we knew, we went with the company that was recommended to us by multiple friends and handled our inquiries most professionally. So glad we did. Ryan made the pricing and contracting portion super easy. The hardest part was picking out our designer shingles. We did not look forward to the whole process but Annette sent us multiple detailed emails explaining everything and letting us know what to expect and when. Our onsite coordinator made sure all the work associated with getting a new roof and chimney went as scheduled from delivery of the dumpster to clean up and final inspection. Meanwhile Ryan kept on top of our project and helped us get what we needed for our homeowners insurance company which much to our surprise paid for the entire roof, minus our deduction. They fixed all the soffits and did a really excellent job. The roof and chimney are beautiful. read more

I've used Janney Roofing twice and I couldn't be happier. They are prompt, professional, they keep you informed and request permission for any additional expenses, they provide detailed documentation of their progress, and their work looks great. They also have excellent customer service. I highly recommend using this company. read more

My insurance company requested to have the roof replaced for them to review my policy. I got quotes and even though Janney was not the cheapest. I asked sales rep was dealing with to compare and justify the reason for their quote being higher, even though his answer was not very technical but mostly personal and I quote his text message and I quote "In addition to that there's gotta be something wrong with that bid/company. For their bid to be that much cheaper there's something wrong. I guarantee you will have a terrible experience if you go with them. Do you want Ritz Carlton experience or roach invested motel experience?." Even after that I decided to move forward with Janney's even though I had another quote that was $700 lower. They had good reviews and a friend that has not used their service but quoted with them before said to go with them as they had a good experience with the sales person. The moment I agreed to move forward with them, I wire transfer them a down payment of 25% in November. The service date was pushed 2 times until they finally came and got the service done in December. I was told they needed to replace old plywood for an extra cost which I happily approved via text message to their office. I paid 50% of the service upon start. Once the job was complete Janney's inspector came by. I pointed that there was dip in the middle of the roof. Janney's inspector explained it to me after everything was done. I was not given a option to choose to add an extra layer of whatever it is that was there before to make sure the roof looked even. Janney's inspector just told me that he inspected the roof and everything was fine even though it's no longer even in the middle. Also there were a few black spots I pointed to Janney's inspector and he said that it was because they did not put the gravels in those places. Janney's inspector also said that it was not problem. I sent out the last check of 25% + extras to Janney and my account shows as the check has been cashed as of January 14th. However, I have yet to receive the final documentation showing that you finished your job. My insurance will expire in few days and I have not received anything from Janney, nor has the City of Orlando Permit Department as stated by my insurance agent "We've submitted the paperwork that Security First asked for however they are wanting a final permit. I've left two messages with the city of Orlando permit department and have not had any return phone call. The final permit is not posted to the Orange County property appraiser website yet. I've been checking it every day" read more

This is the best experience we have ever had with a roofing company! Jon-Erik was our initial contact with Janney Roofing, and then Tony came out to inspect our roof and provide a price. We also got quotes from two other reputable roofers in our area, and Janney's was the most reasonable. From the start, we were impressed by their integrity, competence, and efficiency. Everything promised was done to a T. Brecca in the office kept us well informed throughout the entire process. Anthony, the project manager, was very patient with my husband, who insisted on going up on the roof himself after the job was done to inspect the work and ask questions. I was impressed that the job only took two days, and I had absolutely no clean up to do afterward. I think I need to thank George, the foreman, for this. I am also impressed by Janney's lifetime warranty and have been assured that any problems that may arise in the future will be promptly resolved. I think it all boils down to trust; Janney has earned mine, and therefore I can highly recommend them to others. read more