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    Eco Glass

    4.3 (6 reviews)
    Closed 9:00 am - 6:00 pm

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    NewSouth Window Solutions

    NewSouth Window Solutions

    1.8
    (74 reviews)

    It's been 5 years and I still don't have all my windows in correctly. I love the windows, I love…read morethe workmanship but the office staff and service is the worst I've ever seen. They came in 2021 and installed the windows. Some of them were cracked - I was told that can happen in transport but that all windows would be replaced. Over then next 5 years I had delays, staff turnover, missing orders and had to live with looking at a big crack across my bedroom window and pray I made it through each hurricane season. This week they finally put in the new window- except it was a completely frosted and opaque window that I never ordered. They knew that and put it in anyway- then they apologize and tell me I will have the correct window in 6 weeks. That last time they told me this it was 6 months. It is such a shame because otherwise I would recommend this place to anyone. In fact- I recommended them to two friends. One opted to stay away when she saw the trouble we had- the other (a neighbor) used them to put in their windows. We never got the "reward" they offered for recommending a new customer. And they live on the same street we do so we know they put the windows in. As much as I like the windows they put in correctly I will never recommend them to anyone else. This has been a nightmare. This is probably the worst experience I have ever had with an installer. If they fix their management I will give them 5 stars- but what good are the best windows if you don't have them installed for 5 years? And I am still waiting.....

    My experience with New South Windows (NSW), involving a total cost of just over $23,000 for windows…read moreand a sliding door, was marked by significant and unacceptable lapses in communication and unacceptable processes which I feel future customers must be aware of. Note: There is a lot more to this saga but reviews have character limits so these are just some highlights. The project start was prompt up to the point of sale. However, once our initial check cleared, the main office essentially ceased all proactive communication regarding the customer service aspects. The phrase, "We'll call you back," proved multiple times to be completely meaningless. The severity of the communication breakdown was evident when my sales representative offered to share screenshots of his own repeated, unanswered attempts to contact the main office regarding my project. This clearly demonstrated a systemic failure in their internal customer support infrastructure. This failure was compounded by project delays and premature billing. Despite an incorrectly sized window the installation (initially in July) was not complete until October, yet NSW cashed in the financing and initiated payments. We were forced to pay for at least three months for an incomplete, multi-month-delayed project. Throughout this time, we received no updates, and when we called, staff lacked basic operational awareness regarding the status or expectations of their own process. This is deeply alarming for a company of their tenure. Our initial inspection date was a no-show. When I called NSW, they vaguely cited "miscommunication" and then bafflingly claimed we had never scheduled an inspection and that they did not have the Notice of Commencement (NOC) on file. This suggests severe operational issue: either NSW performed the installation without the required NOC on file or failed to inform us it was needed. The disarray continued through the second attempt: after waiting all day, the county confirmed no inspection was scheduled. We finally secured the inspection on the third attempt. This demonstrates a clear pattern of incompetence in project management for just scheduling inspections. Just to schedule the final post inspection trim install took 1.5 months, multiple unfulfilled "we'll have service call you back", several emails to the corridinator, and NSW canceling the an appointment by email the day before. Without exaggeration, the job itself was faster then the time it took just to get NSW to schedule it. There were a few minor repair issues on that ticket as well but the installers must not have been told because they had no idea about the adjustment/repair items and did not have the part needed for the ticket. With the project almost over (still 1 missing part 13+ months out), I am genuinely at unease at the thought of having to work with any potential warranty repairs in the future. The installers and sales personnel are good people trying to help but there central management and processing is at best abysmal to work with. Information Potential Regarding Energy Rebates (Duke Energy): A final, objective point of disappointment: If you are buying with hopes of applying for energy-saving credits, please exercise caution. We had 11 non-north facing windows installed and not a single window installed met the efficiency standards required to qualify for the Duke Energy Energy-Efficient Window Rebates (SHGC of .21 and U-Factor .27, non-north facing windows, at this time of install). This detail should be confirmed directly with the company and your utility provider before signing any contract, as it could impact on the prospective financial benefit of the project. Prospective customers should be cautioned that internal inquiries regarding this program may be challenging: my repeated attempts for clarification were mostly ignored, and the final response from a NSW representative was delivered with a harsh, unprofessional tone, making me feel personally responsible for the discrepancy I was attempting to understand.

    Colonial Window & Doors

    Colonial Window & Doors

    4.9
    (8 reviews)

    Colonial W&D replaced 18 windows and 3 sliders in my home. When he came for the final certificate,…read morethe city inspector commented that he'd never seen a better job. The EnergyStar windows are beautiful, my home is brighter but cooler. Tom, who has done windows & doors over 40 years, talked me through options, costs and comparison to the national brands. His 3 experienced installers made it look easy. They respected our home inside and out, cleaned up every day and kept us informed about every step. I went with Tom's local company because of great reviews online and wow are they right.

    I had a great experience with Colonial Window & Door replacing all the windows in my home, as well…read moreas the sliding glass doors leading to my patio. Tom, the owner, came out personally on a weekend, which was incredibly convenient because I didn't have to take time away from work. He walked the property with me, explained the different options in detail, and never made the process feel rushed or pressured. The installation crew did a very good job, and Tom kept me informed throughout the project. He followed through on what he promised, completed a walkthrough with me afterward, and made sure the few remaining items were addressed. The improvement has been significant. My home is noticeably quieter, my energy bill has gone down, and the AC doesn't have to work as hard. I'm also happy that I was able to work with a locally based Lake Mary company. This was a major upgrade to my home, and I would absolutely recommend Tom and Colonial Window & Door.

    Eco Glass - windowsinstallation - Updated August 2026

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