Very trustworthy. My wife brought her car in for a new battery and to check her squeaky brakes…read more They replaced the battery promptly and after examining the brakes they said they were just fine, squeaking was due to dirty pads. Not every shop is that honest. Last Sunday I had a loud scraping noise coming from one of my rear brakes. I thought maybe I could save myself the hassle of having my car in the shop during the work week so I went to a national chain shop on that Sunday and was told it would be around $950 -- seized caliper, rotor, pads-- I held off and took it to Auto Medix. They said the caliper was not seized, it was fine. Auto Medix replaced one rotor and the back brake pads, all said and done they were $610 cheaper than the chain store.

I have never written a negative review and if I could give zero stars, I would. The situation we…read moreexperienced this summer, waiting for our car to be repaired for 3 months was inexcusable. The insanity of the situation was the utter lack of communication. The phone rings at this shop and no one answers, we reached an answering machine only 5 times during that entire time period and never received a return call. When I finally started receiving texts in late June from the owner's cell phone we thought that we were finally going to receive consistent communication. Yet, responses to my text messages still went largely unanswered. There isn't even a business website to send messages. I am empathetic and my default is to give grace when things go wrong. I get there is a lack of workers, unexpected things happen in our personal lives, and maybe installing a drive shaft was complicated. But as a business you have a responsibility to OVER communicate to your customers. Also, given how she responds to negative reviews, I don't expect it will be a normal business response, which would be to sincerely apologize for the lack of communication and stress put on our family, which is what we deserved to hear and never did. She will say that my husband told her there was no rush to fix the car when it was towed there on 4/19. The TRUTH is that he said there was no rush to get it back immediately but that we needed this car when our son returned home by mid-May for his summer job. I guess our mistake was being honest as well as considerate? We paid over $1k up-front on 5/3 for the drive shaft part at their request, which we had no problem doing. She is also going to say that the issue lies with their parts supplier since by the 3rd drive shaft a Toyota engineer realized that it wasn't correct and that these parts were actually recalled and should not have been sent. I think the fact that you have a supplier sending recalled parts is, in general, a significant business issue. She will probably comment that I sent her a message through Facebook messenger on 6/2 - I did but only because I was looking for their business page, the business name was in her profile, and I recognized her name as one of the owners. My message was polite, and I apologized for contacting her that way. This is after no one contacted us for almost the entire month of May until 5/30 when she finally answered the shop phone and told us we would have our car back that week, even though I had left a voicemail the week before. She will likely also say that we didn't receive updates because they were working on the car or waiting for parts to arrive. Information like that is an update that we deserved particularly when 1 month turned into 2 then 3 months. The final straw was that we were told on 6/20 that one of our tires kept going flat. Rather than fix that problem while working on the drive shaft issue, they waited until 7/13 to order a new tire, further delaying our ability to pick up our car. We were then guaranteed, yet again, on 7/17 that we could pick up our car before they closed and, not surprisingly, they had yet another emergency/reason why it wasn't ready, and we had to wait another day. We did not get our car back until 7/18. This was only after our constant request for updates, via phone, text and in person, the last 8 weeks. And then Kenosha Toyota had to replace the coolant "T", a repair that Automedix listed to be done on the initial quote but didn't repair it or communicate to us that it was not done. Thankfully, Toyota found it while reviewing all of the repairs. And FYI, waiving a small credit card fee does not remotely make this experience acceptable. And while she said that she took off another 3%, we can't find it. The bulk of the "savings" is the cost of the used drive shaft vs the new one we initially paid for. Point blank if you are in a customer focused business then BE focused on your customers. If this seems ridiculous to you then go somewhere else and save yourself the aggravation.

yesterday my ancient jeep went down on one knee. It was the humane thing and for the car's sake…read morethat it was time to stop the life support I spent that evening scanning private sales online, many of which were parts cars or the favorite..."my kid left for college and left me with expensive repairs. Or maybe a great looking deal but somewhere 60 miles away I needed to bring my title in and saw some nice cars. Steve was not pushy but I was! we worked out a great deal, he suggested I take it home/test drive it for a couple hours. Again, NO PUSHY SALE just good old fashioned friendly chatter on both sides. On the test drive I noticed a few small irritating noises, I had quite a bit of experience with 4 other Dodge caravans and had a pretty good idea of the source. An easy enough fix but they did it quickly and well. The car is fabulous and the price was very fair. Car was clean as a Whistle, purrs like a kitten and holds the road like glue, So this old geezer suggest you go in with the idea of just sitting down with Steve to enjoy a great friendly conversation and a no pressure look at some really nice cars. One last thing: I steer clear of "We finance everybody" places. It just never entered the conversation. (my experienc only,,,maybe they do but nothing was crammed down my throat or any other bodily orifice. I thoroughly enjoyed my day and came away with a great car. Finally! A disclaimer...I do not work for Jantz in any way...(besides, no one would hire a grouchy old fart like me! If nothing else else pop in to take a look

Whatever your vehicle needs, check first with Jantz. It's superb in every respect, up to and…read moreincluding precise body work. One visit and/or one call will convince you. Highly recommended in every case.

Just your solid neighborhood auto repair place. NO BS, no selling something you don't need, no…read morescare tactics. Upfront and honest with their prices and the quality of their work. They do great work, they charge reasonable prices and you actually deal with guys who have I N T E G R I T Y. Can't recommend them enough.

Slow? Check. Terrible driveway layout? Check…read more Computer for emissions always down? Check. Location is critical in an automotive shop. Your location sucks, your service is slow, and your emissions testing is spotty and never reliable. Do Kenosha a favor and go bankrupt.

Do NOT come here, service is abhorrent. I came in for an oil change and quality inspection. Once my…read moreoil change was finished, I found one of my brake lights was out when I reclaimed my truck. I will not be returning for any reason. Quality inspection was NOT quality.

I needed a nail taken out of my tire. Oscar fixed my tire and switched out the spare. I waited on…read moresite and was there less than an hour. Heather was really nice. Offered me coffee & a cupcake. Friendly staff & great service.

Needed to have a repair on my car. I was over quoted at another shop. They were able to give me a…read morefair price for quality work, done in a timely manor. Haven't had any issues since the repair was done. I was thoroughly satisfied with their professionalism and the results afterwards. I would definitely recommend bringing your car here if you need work done.

they made sure to take extreme caution while working on my car. Very clean, honest, and respectful…read moreplace of business. Thank you !

Fantastic customer service! We highly recommend Martin's Garage for servicing your vehicle. They…read moreare professional, do great work and prices are reasonable. They do not try to convince you to do anything extra like we have found the Mazda dealership does. From setting up my appointment with Joe to the follow-up text from Jason, everything went smoothly and efficiently. I appreciated that they ran on time with my oil change appointment (compared to waiting almost 2 hours for the same service at Mazda).

Martin's has the best service. They stand behind every vehicle they sell. The employees treat you…read morelike family or better than family. We loved them so much that our family members on both sides bought from them and love them as well. They are the best on warranty work to. We will travel just to have our vehicles serviced here. They are top notch in our book.

We come all the way from Kenosha to Don's Garage. They are the most ethical and fair priced garage…read morethat we gave found. Another garage close to home said I needed a $300 repair, we took it to Dons, they looked at it and the repair was literally a 30 second fix - no additional parts. They didn't even charge us because we are regulars. They are great guys and the only guys we trust with our cars.

I would like to note that we are an elderly couple who chose this garage based on recommendations…read morefrom local residents. We brought in our only vehicle because an emissions-related warning light was preventing us from renewing the registration. Our vehicle remained at the shop for an extended period while parts were being ordered, some of which were reportedly backordered. After the parts were installed, the warning light remained on and the original issue was not resolved. At that point, we were advised to take the vehicle to the dealership. We spent a couple thousand dollars on emissions-related repairs based on the garage's recommendations, yet the problem remains unresolved. As retirees on a limited income, we cannot afford additional costly repairs. We were not offered any refund, partial reimbursement, or clear explanation of what the actual problem might be or how it could be fixed. While we understand that some repairs can be difficult to diagnose, our experience left us feeling that we paid a significant amount of money without receiving a solution to the issue that brought us in. We encourage others to use caution and ask detailed questions before authorizing major repairs.

I am SO happy that I found SDR. I moved recently, and suddenly had a very loud sound from the back…read moreof my older, but reliable car. I knew something was wrong, but not being an auto tech, I only had a guess. I interacted with Nic and Jason. They took all the info I gave them. Nic let me drive myself home in my car, while he listened and did a pre-diagnostic. Once home, an hour or so later, Jason called me and told me exactly the problems with my exhaust- namely the muffler, intermediate pipe, and hardware- and gave me a quote that was well within the price range for such work for our area. I okayed the work. A few hours later, Jason came to pick me up to pay my tab. MY CAR WAS SO QUIET! Jason and Nic were fabulous with me, courtesy all the way, felt like a visiting monarch. Should I not have decided to be driven home, I would have been accommodated in SDR's confines, with free coffee and water. The cars displayed are interesting, to say the least.

If you have endless piles of cash and want to donate to a worth cause, find a good charity. Don't…read morespend it at SDR. They "rebuilt" my fathers Jeep transmission for the cost of what several low mileage junkyard transmissions would have been and it was more than a vehicle of that age and milage was worth. Go anywhere else.