Had a battery replaced in under an hour. Dropped it off, went shopping and picked it up, easy…read morepeasy. Friendly and helpful staff that know what they are doing. I highly recommend this location.

It's okay, but BP needs to work on their data base. I thought the extra charge for a forever…read morebattery replacement on my car key fob was a good idea when I got it, but sometimes stores can tell, other times like at this one they can't seem to figure it out. They were friendly about it, but it was a little inconvenient.

Always very helpful, have visited multiple times over the years. The owner is patient and mindful…read moreto make sure you get the right product for what you need.

14 day return policy. Purchased fluorescent bulbs and condensers. Didn't fix my problem. Had to…read morereplace but am stuck bc your company has restricted return policy. Lost customer

I don't like a response like this: " We'd appreciate the chance to go over your concerns and…read moreappropriate solutions so please contact our Customer Care team at 1-800-677-8278." YELP generously allows businesses to respond directly and openly to reviews, so everyone has a chance to see how management responds to lukewarm reviews. My original review couldn't have been more clear, it's annoying when a business is locked up when its posted hours indicate it should be open. Nothing complicated about that. I was already frustrated that I showed up to find it was closed, now you want me to waste more time to call you and tell you again, the place was closed during open business hours? You don't need me to go over "appropriate solutions" you just need to make sure the posted hours match the times the door are unlocked. Instead of having a whole "Customer Care Team," why not move a couple members of this team to this store so it can be open when the schedule on the door says the store is open? Or does the Customer Care team just not care about that?

I came here to get a key cut for a 2020 Ford Edge. They had to order the fob - took a week to come…read morein. They called and I stopped today to get it cut. Turns out their program doesn't do 2020. Needs to get updated! So maybe you get a key maybe you don't.

Sammy was the nicest guy and very helpful in helping me with a new battery. Your company is very…read morelucky to have him, especially these days when most salespeople barely look you in the eye or say hello.

The stuff was unfriendly and I felt scammed. I walked in, nobody was present in front. I looked…read morearound and found a six pack of batteries labeled on the shelf for $4. Waited about 10 min for someone to come out from the back. He refused to sell them to me and said they were for commercial clients only. He said they are intense batteries and as such couldn't sell them to me. He said he had some house brand batteries instead that were the same but could be sold to consumers and were even cheaper! So he runs around the store and grabs a different six pack of the exact same type of battery. He goes to ring them up and it's $22. I'm like what the hell? He apologies, walks around the counter, goes to where the batteries I grabbed originally were, takes the $3.99 price tag off the wall, crumples it up and put it in his pocket. He then comes back around the counter to tell me he won't reduce the price from $22. WTH? It was like being in the twilight zone.

Very friendly and helpful staff. They solved my battery issues right away. The store is a very…read moreconvenient place to shop and the prices are great!

My pricey Oral B electronic toothbrush battery has needed replacing for awhile. I tried looking up…read morethe replacement battery online and found that it required soldering--forget that! I decided not even to attempt it. Surely, the Battery Giant should be able to handle something like that. They had to have done hundreds. Nope. In fact, I'm not sure they have done any. Anyway, I got a call saying to bring in the charger because it had a wrench for opening the handle. I brought it to them. The next call was to tell me they can't replace the battery, and I should come pick it up. Okay, I'll have to figure out something else. Not so fast...I receive another call saying they got it and should have it ready for pickup the next day. Cool! But when I go to pick it up, I find that they have completely stripped the little wrench on the charger and the opening in the base of the handle. To get it open, they cut a couple notches so they could use a chisel to twist it open. Then the person I had been dealing with this entire time says that the wrench was like that when I brought it in. Are you kidding me?!?! I didn't even know there was a wrench on the charger. This is a problem. I paid my bill and left. Hopefully, the new battery lasts a good long time. Bottom line: Enter at your own risk. I will not be back. And some advice for Battery Giant? Hire people you can trust will tell the truth and have some backbone to admit when they do something wrong.

Thank you for fixing my phone and being so practical about it…read more Yall are very kind and thank you for being nice

The fellow working here was fine, helpful and informative. What I don't like is the way the chain…read moreadvertises. Yes they do some car key fobs but there are many, many exceptions. The lifetime warranty that is complained about elsewhere is actually a good deal and I've found all locations honor it. It depends on your key fob. I have one in which the battery lasts forever so I didn't get the warranty on that one, but the other fob the battery drains every couple of months or so and this has been totally worth it.

I went AutoZone first for a fuse for my car cigarette lighter. They told me I needed to bring in…read morethe fuse. Well I know nothing about car fuses. A friend suggested O'Reilly. Cameron was the only employee in the store but he was able to help me. He located the fuse and matched it with what he had in stock and put the new one in for me. Perfect!!! The bill was only $5.14. Thank you Cameron.

I needed a new headlight for my Grand Cherokee. My husband thought I was given the wrong part but…read moreChad was spot on and even tried to help install it but his hands couldn't squeeze thru the port. Even tho he wasn't able to install the headlight, I was highly impressed with his willingness to help. It's great to have a great employee that gives his all. Thanks, Chad.

Just went here again recently for my second battery from them. First time was back in 2019 for a…read moreTercel. This time it was for my Corolla. Both experiences were the same, quick and straightforward. I was in and out in under an hour. What stood out to me was the transparency. When I called ahead, the owner gave me the price right away, $144. No runaround, no "bring it in first" like most places. That alone made it an easy decision to come back. So if you're looking for fast service and upfront pricing, this place more than delivers.

The best in and out for a new car battery. Friendly, fast and the price…read morewas right. Also, easy to get to.

Service is horrible, they have secret animosity amongst each other. It appears that it's no…read moreleadership, long line no help nor structure. Same prices for coolant in IL

Mark is a Honda whisperer. He runs the diagnostic codes and almost always knows what the car is…read morereally trying to say. He has saved us thousands in repairs.