I definitely would NEVER come here. It's been like a prison, I brought a person here just for…read moreprocedure. They absolutely will not let me leave the WAITING ROOM. Just wanted to go to the cafeteria to get something to drink while I waited for hours. They don't give a crap. I wouldn't have a thing done at this hospital!!!

I was sent by the VA to Mercy for a bone scan for cancer. While visiting with the oncologist…read moreafterwards he stated the surgery I had done on my lung at Mayo (wedge section) that they should have taken my whole upper left lobe! How very unprofessional this was! Mayo vs Mercy, who would you believe or trust? When I told my Mayo pulmonary team, they said maybe ten years ago but not in today's medical world. When they called me for a review of my care I stated you don't want to hear what I have to say. I will NEVER go to another Springfield, MO hospital and feel for those Veterans who have no choice but to go there.

very professional and everybody is super nice and helpful. when you come into the hospital, if…read moreyou're not aware of where you're going, there's always an employee that will stop and show you where you need to go. very helpful and very polite. I recommend Cox South

wish there was an option for negative stars. went to the ER with severe abdominal pain (level 8 on…read morethe scale), was triaged and had blood drawn at 8 p.m. At 2:20 a.m., we walked out without being seen. I witnessed staff being rude to other patients and when I asked what defined emergent, because of how long I waited in pain and tears, I was talked down to and got rude replies. Just awful!!!

My care through Mercy orthopedics, specifically, Dr. WALZ has been one of the best medical…read moreexperiences I've had in my life. From my initial appointment to my postop for a total hip replacement; the professionalism, the care I received, the bedside manner, the efficiency of the staff, the care of the nurses in the hospital, everything has been great! Dr WALZ is not only immensely skilled in his profession, but he has a caring bedside manner as well.

I had the most excellent experience at the Mercy Orthopedic Hospital in Ozark MO when I just had a…read morecomplete reverse shoulder replacement. My surgeon Dr Rogers is excellent His PA Mary is excellent. The nurses on the floor were absolutely wonderful. I couldn't say anything better about them. They were caring, they were attentive they were kind, they were fun. They managed my ice on my shoulder perfectly; everything was just perfect. The pharmacy did a great job with my prescriptions. The food service did a great job with meals. My stay there was absolutely amazing!!! I recommend this facility!!! Everyone is kind, it was clean, everyone is pleasant, the nurses love their jobs there and that's a wonderful thing. Brenda Seastedt 3/31/2026

I took two of my children in to OCH for well child checks in 2020. In 2022 I received a phone call…read more (not a bill) telling me I owed over $200 for an appointment I was told would cost me $30. I complained and had a horrible conversation with a very rude customer service person. They then sent me these very strange documents in the mail. It was not a bill it was typed medical like documents that were very confusing. All I know is that it said "Bal: 0". So I assumed they had erased the balance since they had called and tried to get me to pay unreasonable bill that I re-fused to pay. Fast forward to 2024 and I actually did get a bill in the mail this time. This time it was for $55. When I called to question why I would be receiving this bill 4 years after the appointment and a different amount than what I was originally quoted they were so rude to me. I mean... blow my mind rude. Accused my postal service of not delivering bills or me of disregarding them. ummmm no.... the common denominator here is clearly OCH. Thank goodness we moved away before going to any additional appointments there I can't imagine the bills we would be getting for appointments that happened FOUR years ago!!!!

...Unlike Elise P, from new york, new york, who can not understand a billing mistake, and, with her…read morenew yuck at everything not near big yuck city, seems pathetic. ...I have had great care from the doctors, and, the doctors DO take the time to listen, AND EXPLAIN things to me without using medical mumbo jumbo; unlike the doctors at the other 2 hospital "system's" in this area. (I have been in them as well, suffering from "mercy's unmerciful uncaring doc, and not being heard by the doctor I had at cox, who re-prescribed a med that almost killed me.) ...Neither of the other system's doc's wanted me to have a colonoscopy. And when it was done at OCH, they found 6 very large polyps, thankfully NOT cancerous. ...When I asked for vaccinations, for measles, mumps, etc; and my reason being that those, like me, that was first inoculated by the vaccines, in the early 60's, that as adults, we may need another round. ..She listened, and agreed with me that I did need it, and I got it. ...Doctors that ACTUALLY LISTEN TO YOU, and are friendly. ...This is the BEST hospital in the area.

I brought my 19 year old son to Cox Medical North after he had metal shavings get into his eyes and…read morehe was having trouble seeing (pain and blurry vision). They checked to see if he had a scratched cornea and didn't see any problems, so they diagnosed him with conjunctivitis. I questioned them about their diagnosis since earlier in the day he had been cutting metal before he experienced pain and blurred vision. I also mentioned that this did not present like the conjunctivitis I had seen in the past (no discharge). They assured me of the diagnosis and sent him home with antibiotic drops. His eyes continued to get worse. I called urgent care the next day. They told me to go get an over-the-counter flush and try to fully flush his eyes out (He had used water the previous day but was unsuccessful). They were surprised the ER didn't flush out his eyes. We bought the flush at Walmart and flushed out his eyes. Low and behold, the pain immediately stopped! It did take a few days for the blurriness to go away, but it did go away. Here is my problem: * The ER did not flush his eyes * They misdiagnosed him even with all the info about his job * They billed $2000 for doing nothing If possible, stay away from this hospital.

I went to Cox north for therapy after a knee replacement and was really impressed with everything…read moreabout my experience. The staff was personable and polite, the therapists were professional and very knowledgeable, the facility was a bit dated but clean and quite useable. I went again a couple of years later and was more impressed by the therapists. All were great and personable, taking the time to get MY problems handled, not just running me through the system. I understand that they are remodeling now.

Pretty much everything could be improved except Chelsey. She was amazing. Otherwise, really boring,…read morepretty depressing, had mold growing on the ceiling of my rooms bathroom and had no working lights in that bathroom either.

The social workers are mostly good but the client is limited to the 40 hour schedule. So what do I…read moredo when I'm having a hard time after hours and weekends.

updating my review, the owners of this hospital I do not believe know what is going on in the…read moreSparta hospital, I feel sure heads would be rolling if so. Back in April the receptionist and the doctor were abusive, no other way to put it. The man was very young and gosh I'm not sure he was a doctor, his name was Erick and he said he hated the hospital and was moving to South Dakota so he didn't care but never say anything to His Girls? He kept yelling at me and talking about His Girls being upset that I had asked the Greenfield office for help because the Sparta place was abusive? I do think the owners can fix this, they have a lot of bad apples in that one place I cannot comment on the others but the others had nice folks on the phone.

So far, I've been very happy with services received. Everyone has listened and been very helpful…read more They have even been a shoulder to cry on, embarrassingly enough.

The staff and doctors at this clinic treat you as a patient with dignity and care. You can usually…read moreget right in and out without waiting (love that more than anything). I live full time in Wyoming and come down here to get away from long winters.This is the ONLY clinic I go to when not feeling well, while here They are AMAZING!!! They are open late and on weekends......what a GREAT thing to have available when you are not busy or working.

The doctors are great, i am not happy over their monthly medical plan. I had gone into office and…read morefilled out cancellation form back in September and have found that they never cancelled it and have been charged for last 6 months. If you do subscribe to their plan make sure to watch your bank account as the administration does not provide these offices with a secretary or anyone to file and check paperwork.

I don't usually write reviews, but I felt like I needed to for this place. I had been dealing with…read morefatigue, hormone issues, and just not feeling like myself for a long time. I had gone to multiple doctors and never really got clear answers. Coming here was honestly a different experience from the start. Keri and her team actually listened and didn't just brush things off. They did more in-depth lab work and explained things in a way that made sense. I ended up starting a personalized plan that included hormone therapy, and over the next few months I noticed a big difference. My energy is better, and I just feel more like myself again. If you've been dealing with ongoing health issues and feel like you're not getting anywhere, it's definitely worth checking them out.

I would not recommend .very incompetent. Lost my blood test. Was reluctant to fix the issueread more