wish there was an option for negative stars. went to the ER with severe abdominal pain (level 8 on…read morethe scale), was triaged and had blood drawn at 8 p.m. At 2:20 a.m., we walked out without being seen. I witnessed staff being rude to other patients and when I asked what defined emergent, because of how long I waited in pain and tears, I was talked down to and got rude replies. Just awful!!!

I cannot say enough about Dr Robert Vorhies and the staff at Cox West Tower. Aerial and Lynn and…read moreall the nurses were awesome. Caring and compassionate and friendly. They treated me so wonderful and Dr. Vorhies is the best Vascular surgeon in the country. He is caring and compassionate and explains everything so perfectly. I have not felt this good in years. Thank all of you for a wonderful experience. Jerry May. God bless you all. You all deserve a raise.​

This is a HUGE compliment, accommodation to Mercy ED South Nurse Sean Icenhower. He was my…read moremother's Nurse during a Sat/June 20th for a post leg clot diagnosis & severe pain/swelling. He was AGAIN Mom's Nurse 5 days later, Wed/Jun 24th. If we had thought Sean was knowledgeable, friendly, such a professional care giver Sat, we saw him in prime work action as he gave every bit of energy, medical know how to save Mom as her now sepis body, fighting off infection & dehydration, had a crashing blood pressure. His speed, yet attention to every detail, of work was amazing. The whole time letting me know exactly what was going on & how the care team was tackling it. A MASSIVE Thank you to the entire ED South team, but especially to Sean. Our Hero.

I went to Mercy ER two months ago after a bad fall and injuring my shoulder. When I got there they…read moresent me to triage and then to the waiting room. Another hour passes, then I get an X-ray of my shoulder. I waited seven hours before they take me back to only put me on a stretcher in the hall. The doctor comes and tells me my shoulder isn't broken, but doesn't know why i can't move it. Sends me home with one pain pill and a sling. My doctor the next day tells me even though my arm still is very painful they will order an a MR I, but it will take month, no pain medication, just live with it. So a month later after my MRI, they tell me I have a broken shoulder, then they gave me pain killers. I wouldn't take my goldfish to Mercy. Especially to the ER. You could die waiting .

This is a great hospital when I lived in Aurora they helped me out quickly many times now I live in…read moreSpringfield and I miss this hospital the ER is the best.

Love this Hospital, now called Mercy. They are kind and caring and have great health care workers…read more My dad has been in here several times and they have taken amazing care of him. The food is amazing! Almost like a five-star restaurant!. Been a caretaker for him in the hospital all week with open arms from the hospital. Was helping a few years ago with him too in the hospital, again, always welcomed by the hospital. Great hospital!!!

My care through Mercy orthopedics, specifically, Dr. WALZ has been one of the best medical…read moreexperiences I've had in my life. From my initial appointment to my postop for a total hip replacement; the professionalism, the care I received, the bedside manner, the efficiency of the staff, the care of the nurses in the hospital, everything has been great! Dr WALZ is not only immensely skilled in his profession, but he has a caring bedside manner as well.

I had the most excellent experience at the Mercy Orthopedic Hospital in Ozark MO when I just had a…read morecomplete reverse shoulder replacement. My surgeon Dr Rogers is excellent His PA Mary is excellent. The nurses on the floor were absolutely wonderful. I couldn't say anything better about them. They were caring, they were attentive they were kind, they were fun. They managed my ice on my shoulder perfectly; everything was just perfect. The pharmacy did a great job with my prescriptions. The food service did a great job with meals. My stay there was absolutely amazing!!! I recommend this facility!!! Everyone is kind, it was clean, everyone is pleasant, the nurses love their jobs there and that's a wonderful thing. Brenda Seastedt 3/31/2026

I took two of my children in to OCH for well child checks in 2020. In 2022 I received a phone call…read more (not a bill) telling me I owed over $200 for an appointment I was told would cost me $30. I complained and had a horrible conversation with a very rude customer service person. They then sent me these very strange documents in the mail. It was not a bill it was typed medical like documents that were very confusing. All I know is that it said "Bal: 0". So I assumed they had erased the balance since they had called and tried to get me to pay unreasonable bill that I re-fused to pay. Fast forward to 2024 and I actually did get a bill in the mail this time. This time it was for $55. When I called to question why I would be receiving this bill 4 years after the appointment and a different amount than what I was originally quoted they were so rude to me. I mean... blow my mind rude. Accused my postal service of not delivering bills or me of disregarding them. ummmm no.... the common denominator here is clearly OCH. Thank goodness we moved away before going to any additional appointments there I can't imagine the bills we would be getting for appointments that happened FOUR years ago!!!!

...Unlike Elise P, from new york, new york, who can not understand a billing mistake, and, with her…read morenew yuck at everything not near big yuck city, seems pathetic. ...I have had great care from the doctors, and, the doctors DO take the time to listen, AND EXPLAIN things to me without using medical mumbo jumbo; unlike the doctors at the other 2 hospital "system's" in this area. (I have been in them as well, suffering from "mercy's unmerciful uncaring doc, and not being heard by the doctor I had at cox, who re-prescribed a med that almost killed me.) ...Neither of the other system's doc's wanted me to have a colonoscopy. And when it was done at OCH, they found 6 very large polyps, thankfully NOT cancerous. ...When I asked for vaccinations, for measles, mumps, etc; and my reason being that those, like me, that was first inoculated by the vaccines, in the early 60's, that as adults, we may need another round. ..She listened, and agreed with me that I did need it, and I got it. ...Doctors that ACTUALLY LISTEN TO YOU, and are friendly. ...This is the BEST hospital in the area.

We had a great spine surgery at Jared Neuro Science. My spouse had some post surgery dementia…read moreissues which were handled professionslly and effectively by all the staff. Dr. Morgan is a top notch surgeon who is thorough and takes time to get to know patients. A difficult job well done. Thank you 8th floor nursing staff.

Father in law was brought here with heart attack. Great nurses and doctors. Took great care of…read morehim. Only problem was they had $30mil renovation and have. no water fountain #designfail. Sad..would have been 5 stars.

I came into the ER of CMH with a fractured leg. The care was great and fast. The only very…read moreminuscule complaint I have is that the WiFi was slow. Otherwise the rooms were very clean, and for today's standards the bill was not expensive.

I had surgery and decided to go to CMH. It was a great experience overall. It cost less, better…read morecare than my previous experiences, and I recommend CMH.