Was once a fan of this place, but service has definitely gone way way down. Brought in a new…read morewatch to have afew links in the band taken out. Told I would have to leave it for a week (links on this band were hard to take out). No problem. I left the old watch per them so that they would know the size to make the band. Called after I never received a call after the week...told that for some reason the watch was never brought back to the watch technician. He informs me that they are VERY busy and it will be a few more days before he can get to it. I told him I was disappointed in their service, but ok, it is what it is. In approximates 20 minutes I get a call telling me that my watch is working fine, checked the battery, I had forgotten to remove the plastic tip on the stem of the watch...that's why it wasn't running. HELLO...I brought the watch in to have the band shortened. Then the owner gets on the phone and tells me that in order for them to fit the band, they must have my wrist. Three salespeople worked with me when I dropped off the watch for the band, not one of them took any measurements at that time of my wrist. They told me to just leave the old watch and they can use that. Needless to say, the owner told me to come and pick up my watches, they would not fix them. They were very disrespectful. I truly believe that because my watch was not an expensive item they didn't want to be bothered. Correct me if I am wrong, but seems to me that good customer service would mean saying sorry for the mishap, we are making this our priority since it was our fault to fix this issue asap. but that is not what they did and to just yell at me and treat me this way, I definitely WOULD NOT recommend them. The staff there doesn't seem to have a clue of what they are doing. Such a shame...they were ONCE a great place to do business with BUT NOT ANYMORE. Just beware.

Our 94 year old Grandmother passed away 12/19. With hectic schedules and I'm sure many orders…read moreplaced before ours, Morgan's Jewelers accommodated our family in the biggest way, repairing her 50+ year old wedding set so that it was able to be worn for her final resting place by 12/21. We are forever grateful to this small, family owned business. They were friendly, gracious, and empathetic to our situation and we would recommend them over and over.

Very good spot. Owner is super honest and helpful when it comes to any selection you are trying to…read moremake!

Great experience! The staff was very friendly, knowledgeable, and helped me find exactly what I was…read morelooking for. They have a great selection of watches at fair prices, and the customer service was excellent from start to finish.

Soldered on a charm for me on my charm bracelet. It was ready when promised and they policed the…read morebracelet for me. I will return!

This place is a gold mine! (Pun intended). This is local family owned and operated store. I…read morebrought some watches in that haven't had working batteries for nearly 20 years, and they were so quick to get it done for me! The staff is super friendly, and they are so knowledgeable! Highly recommend stopping by and seeing them!

Superior attention to detail, great customer service and wonderful selection of jewelry. What else…read morecan one us from a local family jeweler? My husband had as used their services more then once and my jewelry box and I thank him for that. Any time I had any sizing problems, or a repair need, they have taken care of it promptly and with beautiful results.

Had my jewelry repaired and am very pleased with the workmanship! Heidi was wonderful to work with…read moreand kept me aware of when my jewelry would be completed. They do great work and I highly recommend!

They replaced my head to my engagement ring in 2018. In 2019, my diamond fell out of setting…read more Thankfully, I was able to find my diamond. In November 2024, my diamond fell out again!! Miraculously, I was once again able to find the diamond. The diamond coming out twice in 6 years is unacceptable especially never losing in original setting in 13 years!! Will not try a third time.

Not sure about the jewelry but DO NOT BRING A WATCH HERE…read more They held onto a watch I brought in for a crown repair and did nothing but issue excuses for 3 months. I was told, the guy is on vacation, the guy works part time, the guy needs to order parts, the guy is waiting for parts. Over and over again! They told it was "gonna better than new" and when I went in to pick it up, absolutely nothing was touched and then they issued me a check for my deposit because it was "too hard" to find the debit card transaction. Thought I help out local businesses but after 3 months of excuses, NEVER AGAIN!

I live in Newnan and as a rule the only shopping I do in this area is for my grocery. While I have…read moreencountered really nice white people in newnan the majority are really rude and ignorant.Coweta is an up and coming county but,unfortunately it is still populated with a lot of illiterate people that refuse to accept times have changed. This store is a perfect example.I have been their maybe 3 times in the 3 years I have lived in Newnan and My experience has always been Negative.I probably would care more if this wasn't a junk store filled with clothing for hillbillies. The selection is country and tasteless( stores stock based on the surrounding population) when I really need to shop I will get in my car and drive to Lenox or Cumberland .Even the TJ maxx in Newnan is horrible. Don't spend your money where you feel disrespected.

I've read and watched a lot of others share their unpleasant shopping experiences as a person of…read morecolor (Latino, black, Indian or etc). I'm ashame to say I often feel a disconnect because I'd never experienced such in all my 47 years until Black Friday. Unfortunately it was at this store. We'd already spent over $1400 (not credit but hard earned money from our great corporate jobs) shoe and boot shopping. So we made this store out last stop of the day simply because my mother visits it often. We drove from the Lake Spivey area all the way to Newnan because mom likes their selections and it's easy traffic in this direction. The unwarranted attention started as soon as we walked in the door and it was always from one employee, the lady with the Christmas lights around her neck. At first, I was dismissive of it because I've NEVER been one to play or care to hear the race card used but today was definitely my first day FEELING this. Finally at checkout my mom decided to use her Loft card for the additional benefits (extra percentage off) and both (old and new) were declined. This employee came to the register to assist others and her glares, negative assumptions and body language were hideous. Mom was perplexed because of her card issue. She stepped to the side and phoned the company. The young lady assisting her was super nice and patient. The credit card company explained the old card was deactivated when they sent out new cards and there was no attempt showing on the new card. The young lady helping mom then requested her social to pull up her account and quickly acknowledged in a "wow" response that she located it and she has PLENTY of available credit for her purchase and made the charge manually. I was soooo disgusted by the other employee (Christmas lights around her neck). I didn't spend over $100 there because of her unwarranted closeness and hawking of us while shopping. Plus mom had a question while shopping and her tone and ambiance when answering was sooo revealing of her attitude towards us. Well we went right across the street to Lizard Thicket and our experience there was AMAZING with EVERY employee. I didn't voice my concerns about the Loft until my daughter who attends the very expensive, elite, private, black Ivy league, Spelman College, commented that she was so ready to leave Newnan because of the "racy" feel. My mouth dropped open and asked was she referring to the Loft and she replied, "Yes mom! It was the worst!" I thanked her for being honest because I felt it too but didn't want to say it. We will not be returning and will express to others to not spend their money here either.