The last time I was there the waiting room was very dirty, with filthy carpets and outdated furniture. The glass doors were even dirty. The office looked cluttered and in disarray. I accompanied a friend. I felt bad for everyone there! read more

Dr. Jason Boutros has been my trusted physician for over 15 years. Throughout that time, he has consistently shown compassion, professionalism, and genuine care for both me and my family. Dr. Boutros is an exceptional listener--he takes the time to truly hear your concerns, explain things clearly, and never rushes through your visit. His calm, steady presence has supported me through both routine care and more serious medical situations. What I appreciate most is his experience and reliability. I always leave his office feeling respected, informed, and taken care of. He's the kind of doctor who remembers the details, follows up when needed, and treats you like a person--not just a chart. I highly recommend Dr. Boutros to anyone looking for a physician who is not only knowledgeable, but deeply human in the way he practices medicine. Pasadena is lucky to have him. read more

Dr. Boutros has consistently provided exceptional care for me over the past 15 years. He takes the time to address all my needs and makes me feel comfortable during every visit. He also recommended Dr. Kronson, who has done an amazing job treating my varicose veins. Most importantly, Dr. Boutros discovered my diabetes, which truly saved my life. I am forever grateful for his dedication. read more

I only trust the best to take care of my family , dr. B is the best in the west!! Any elders can rest assured that they will be met with upmost respect, and care. read more

Jason Boutros MD - Stunning art inside of the practice!! - Internal Medicine Near Me - Pasadena, California

The most disrespectful doctor. Walks away from patients, slams doors when you are talking to him. Unprofessional and need to get his licensed revoked. Do not trust this man. He has no business caring for patients. read more

He always accepts patients without appointment even without insurance the best from this doctor he gave the patients free medication samples

Horrific This place is a complete disaster. I won't even go into too many details because I don't want to waste anymore of my time with these people. My first visit there I ended up standing at the window while the two office ladies just chatted and stared at me for 10 minutes until some random person told me to walk around the corner to the other window. There, the same ladies decided to address me. But as I was waiting I saw the doctor walk in briefly looking disheveled and unpresentable which made me uncomfortable so I ended up leaving. When I changed my PCP with my insurance company, there was a 30 day waiting period so I ended up making another appointment with Boutros. This time, 10 minutes past my appointment time, even though I was there early enough to finish the initial paperwork, (and no one in the waiting room and they told me over the phone that they were wide open all day - another red flag for me) they ask me for my co-pay in cash. Cash?! Not only do they have stickers on their office window saying they accept all major credit cards, but my appointment was for a routine check up. Which is FREE for everyone with insurance! I told them that I would be using my HSA card and also can't they just bill my insurance company anyway? They told me to go to the 7-11 and get cash for them (?!!). That doesn't seem like a legit doctor's office to me. I also got harassed by a security guard outside their office while I was on the phone with my insurance company filing a complaint. Very strange place that I have no intentions on going back. Horrible. read more

TERRIBLE DOCTOR AND STAFF!!! Disrespectful , unorganized, unprofessional and unhelpful.When trying to call the office during their office hours it goes to voicemail 90% of the time. I had the worst time with them before and after my surgery. They forgot to do one of the tests and asked me to go back. When I called back for the results 4 days after, I was told that they forgot to send it to lab and I needed the approval to be able to schedule the surgery. After surgery I called asking for referral for physical therapy, every time they gave me a different answer. First they said that he'll call me back which didn't happen. Then I called and was put on hold for 30 minutes which I found out she had put me on hold and been to lunch without letting me know. I called after their lunch time and was told that the referral specialist was out for the day and call back tomorrow. I called them back the next day to ask again. They took the information of the doctor I needed referral for and said they'll send it. I called by the next day to followup the status and was told the referral wasn't sent at all. Every time I called they gave me a different answer and when I confronted one of the staff Maria about it and told her how I have stiffness and I need to start PT ASAP she hung up on me. Besides my awful experience they only accept cash and have no ATM which is ridiculous. I found a message of how the doctor interacted with one of his patients on the google reviews and I think it's good for you to see before choosing him. All I can say is DON'T DO IT! read more

When calling in they put you on hold to find a file for over 20 minutes. Shouldn't take that long to find a patient's information.

Dr. Boutros is far away the worst doctor I've ever been to in my 41 years of seeing doctors. I've seen him twice now so it wasn't just a bad day. He's rude, short, unsympathetic, unknowledgeable, and bar none the worst listener I've ever confronted when it comes to doctors. There's a reason he has enough free time to accept walk-ins, and there's a reason you can see him so quickly when making an appointment. My actual grade is 0/5 stars. As I write this, I'm waiting on hold with my insurance to switch physicians. read more

If there were a Yelp option for " " Are You Kidding me ??" Minus negative stars , then this medical office is the example for that rating . There aren't enough adjectives to describe how messed up this medical office is. I have a son who was a patient at this office and his father and I did not realize how things were because he had annual visits . However, we observed and experienced total incompetence and unprofessionalism recently with frequent visits for referrals for Specialists . Red flags were waving rapidly when the office manager filled out a medical form that we gave her that the doctor is supposed to complete and sign . When it was time for this doctor to see my son , he did not examine him. He didn't have the form that the office staff member had completed and he proceeded to tell me that in a bothered tone ( directed at her) - this is now our concern that she mishandles or misplaces our son's paperwork ) . He also said that he would read the paperwork that we provided for him later as to why we were asking for these referrals. Read later ? I don't think so ! I We were not leaving without the required completed and signed form so we had to wait extra time for him to find the medical form to sign and I requested copies . If he took the time to read my son's medical chart , (and he was not a new patient by the way ) , then he would know why we are asking for referrals!!! Let's see .. he is the one with a medical degree for 40'years and he doesn't see the obvious reason for referrals ?? . Then he went into bratty victim mode and suddenly said that he doesn't know why everyone is dumping everything on him to do referrals for specialists when our son's other doctors should do the referrals. Yeah, okay .., The office staff who processes the referrals wrote the updated information that we provided and said that she would call the Insurance company and the process takes 7-10 business days . My son had another appointment the following week and when I checked the status of the referrals with another office worker , she did not see any updates in the computer system and I was concerned and I confirmed with her the mailing address. Since then , more than 10 days later , I called the office mid morning and no one answered the phone twice even after waiting 10 minutes . In the third call , I was placed on hold for 15 minutes and I hung up and called again . This is when I was placed on another 10 minute hold and she returned with some bs that she could not find our son's medical chart ! Then she asked for me for my phone number and to give her " 30 minutes " to find it and get back to me with the status . Once again , Red flags waving again . No return phone call , .!Then hours later , I received multiple unknown phone calls that I eventually answered . It was this same officer worker , who was responsible for processing referrals , calling from her personal mobile phone (really ??) sounding rushed and clueless saying that she needed to know the reason for the referrals and that the Insurance company was on the other line . If she read the medical notes two weeks ago when the referrals should have been processed , then she would have known the details . I told her that we were on our way to the office and she can ask me any questions at that time . It was 2:15 pm - She hesitated and said that we should arrive before 3:00 pm because the " office would be closing " . Yet anywhere online if you search , the office hours are 9;00 am - 5:30 pm . Once I questioned /called her out for those office hours her incompetence for not calling me back , she said that they are not required to call back patients( professional medical doctors and offices actually do contact their patients if they request a call back and they deserve status updates on their medical paperwork , so that's when she confirmed for us as parents who care about our son's health - that they aren't on that level - yet she had asked me for my phone number 5 hours prior to give us updates - Yeah , okay .. She kept asking me the reason for the referrals and to try to prevent us from arriving at the medical office to catch them in their unprofessional setting and she text me that the office was suddenly closed . Beyond pathetic at this point .., Do we expect a call from them moving forward ? -No Are we going to put our son's healthcare in jeopardy with dealing with these backwards people ? - No If you value your health and want a medical office that doesn't misplace your confidential medical records,, processes your referrals in a timely manner and want to deal with intelligent , professional and caring people, seek medical care elsewhere . read more

I was looking for a dr. I'm from Los Angeles but one of my closest friend recommended dr boutros.. let me tell you girls in the front were very helpful plus they have in house labs. And COVID testing this dr is doing something right. He checked me out I had a full physical he gave me medecine and he has a pharmacy right next door. I was so happy I found dr boutros. Recommend him to the fullest. IM VERY SATISFIED W DR BOUTROS SEEVICES ..and his staff read more

Excellent staff and doctor has helped my family for a long time. Appointment wait time is easy. Great healthcare service thank you!

Very rude front staff Doctor won't write refills for regular prescriptions because he wants you to have to come back in to charge more visits. I have had an albuterol inhaler for years now and its like some kind of game. Not appreciated when its a pandemic and avoiding the doctors office is helping lower my chances of catching the infection that affects people with lung problems like me worse. Never reads my chart I have 1 allergy sulfa drugs He has tried on a few occasions to prescribe me sulfa and I catch it at the pharmacy before I leave. Today though he was very rude with me about it. There is almost always some kind of drama at this office. You would think a doctor would check your allergies before prescribing drugs but not this one read more

Dr. Boutros has been my GP for over 10 years and this location is where I have always gone. The nurses and doctors do a good job considering how full the waiting room is every time I go. They accept walk-ins and still get you in to see the doctor in a reasonable amount of time. I have always had success and Dr Boutros is very kind. read more

Jason Boutros MD - One of the exam rooms - Internal Medicine Near Me - Pasadena, California

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Not too sympathetic when you need him the most- doesn't matter how many decades you've been seeing him... So very sad. :(

Waiting time is between 45min-1hr. Having an appointment doesn't matter. Dr. Spends between 2-3 min with you. Prescribed whatever you want.

Think twice about visiting Dr. Boutros. Seeing him has been the worst medical experience I have ever had starting from the decaying waiting room and unprofessional staff to the even filthier lab coat that the doctor was wearing when he finally saw me. Sadly the impression is that the doctor and his staff take no pride in their work. Dr. Boutros was dismissive when I asked questions. No one in his offices was helpful or showed even the slightest compassion. The doctor was supposed to provide a referral for a specialist but he or his staff completely batched the paperwork which created delays and my medical condition getting worse. I am not someone who writes reviews, and decided I would just never return there for medical attention. However, I am now very compelled to write this review because several weeks later I had to return to Dr. Boutros to ask for my medical history. His office kept me hanging for two weeks despite several phone calls and two personal visits to the office every time giving me some different excuse as to why it was taking so long. Finally, the doctor and his staff outright refused to provide this information saying "It is not our responsibility to provide you such information." I was shocked. It was finally revealed that they could not find my chart, which means they somehow lost both paper and electronic copies of my records. I just can't see any reason to see Dr. Boutros. read more

Dr. Boutros is kind and knowledgeable. He goes above and beyond to make you healthy. his whole staff is ready to help, especially older individuals. read more

Dr. Jason Boutros had been our doctor for years. Not sure why my parents continued to go to his office but I followed their steps until I finally changed PCP after one year. Boutros is easy to talk to and he quickly approved the referrals you ask for BUT there are many continuously wrong things with him. After blood work, he barely goes over my chart unless he occasionally mumbles that one thing or another is too high or too low. My mom had high blood sugar for years and he never mentioned it until she "suddenly" developed diabetes. He was charging my parents a high copay which they did not question, only for me to have to call the insurance and find out Boutros is no longer in their network - Thank you for the heads up. Many times that I have gone to see Boutros, I have been seen by a black nurse/doctor. She is very friendly, quick to see me and very frank (note: some may find her a little unprofessional but i preferred her over Boutros). The staff at the reception area are incompetent. I waited almost 4 months for them to REQUEST a referral. I had to do their job by calling many times to ask and remind them to request the referral. The referral person, was very short with me and didn't "appreciate" me calling daily so eventually she stopped receiving my calls. Boutros' medical group, Exceptional Care, are also very very incompetent. They referred me to an ENT that was an hour away from my home because according to them "they are the only option". I requested an allergy test which took over 5 months to get straight and still, they did not figure things out before I finally left that medical group and Boutros. (I was referred to an allergy specialist, again over an hour away, and was told they were the ONLY OPTION. I called the allergy specialist, only to find out the dr I was referred too did not work at that location and it was a pediatric location only - I AM 26 YEARS OLD! I call Exceptional Care and they refer me to another specialist - What happened to there only being one option??) Point is, Dr Boutros is not a great fit for anyone, old or young. Their offices are very outdated and dirty. His staff is completely incompetent and lag on their work and the medical group they use is just as incompetent and lazy. read more

I don't know why only 3 stars but this office is a 10 star to me! Amazing staff! Maria is outstanding and a serious mutli tasker! I mean today she's checking me in, and on the phone and talking to a nurse. I was pleasantly greeted by her but shocked at her skill level! She's amazing!!! I know customer service, being a restaurant manager, we live and die by are yelps. People can be very unfair. I try and only yelp good experiences. But I have some bad reviews. That being said in customer service industry, you only hear what u did wrong. No positive remarks. I believe in telling when someone or a business knocked your expectations outta da park. Dr boutros is very charming and could be a comedian if he wanted. I rarely see him, talk rarely. But he hired a nurse practitioner, If you don't know what that is. There like doctor's, but with the compassion of a nurse. Plus they can prescribe drugs. Big difference! She listens compassionately and can take care of my needs. I lived in Hawaii, best health care in America. Lots of nurse practitioners. Anyways as I digress. The upsell or great kicker is his office is connected to st. Luke's pharmacy. Perfect. The Dr. Of Pharmacology Is caring,fast, his staff rock too and so coveniate to get my pills in the same place. This pharmacy is top deck. I came in today and was greeted by my Last name, Maria did as well, once she put my referral next to my pills in the pharmacy. WoW Maria thxs. I hope it's not because I am pain in the ass? I can be demanding sometime. The ladies that work here are the best I've ever experienced in service and compassion. Maria GOD Bless your efficiency, caring and kind service. thank you companeria read more

Great doctor always available,serving the community for long time I love the office staff are very help ful

ver compassionate doctor and excellent nurses. Accepts medi-cal.

MURDER! My mother wasn't feeling well and had trouble breathing. She lost 10 pounds almost iver night. She went to Dr. Boutros three times in one week. He told her he would get her a referral she waited a week for it. The next week she had a massive heart attack and DIED. My father wasn't feeling well I told him to go to the doctor have them check his blood pressure because his symptoms were leaning toward that also he has a history of high blood pressure. He went on a Monday they said his blood pressure was 120/80 which is never the case with my father. They told him to quick smoking and sent him home. Wednesday morning he suffered a stroke. Luckily he is alive but he isn't all there and requires someone to take care of him. read more

Horrible. Several times when I called I was put on hold and some times I had to wait for 1 hour, for NOTHING! sometimes they hung up on me after putting on hold! Recently I decided to findout what is m blood type, I was referred to a laboratory. More than 3 weeks after giving blood test nobody called me and I decided to call Doctors office. Apparently I was supposed to make an appointment with the doctor, because they don't call, and they don't give results over the phone. So just to get the result I have to take time from work and come sit at least 1 hour waiting to be called in (with appointment). GREAT!!! Will change the doctor! read more

Too bad this is just another crappy doctor in a crappy building that makes you wait four hours just to get into a room, then you usually wait another hour or so to see the doctor for less than ten minutes. He just blasts through his patients without really listening or taking the time to properly diagnose the patient. The first time I came here, the nurses did not wear gloves handling and extracting blood. I should've gotten pictures and reported them to the health department. The nurse who drew my blood didn't wash her hands or wear gloves and was touching the cotton ball all over before placing it in the blood drawing site. Just last Thursday, I came in because of what looked like strep throat. Like always I have to self diagnose and give Dr Boutros cues and ideas about what to do as a doctor. He wasn't going to do a throat culture with strep test, he just prescribed me some antibiotics after quickly looking in my throat. I had to ask for the throat culture. Then he prescribed me penicillin, which is in my chart that I'm highly allergic to it! I've been coming here for almost two years! I had to get the pharmacist to call them and get the prescription changed. I've been here in the past for strep throat and got azithromycin before. They prescribed the same thing and it didn't work, probably because the dose was the smallest possible, meaning now the strain is resultant to it and I'll need a much stronger antibiotic to kill it. So now I'm here again today and they tell me they didn't do the test on the culture they took. Do not visit this place, find somewhere else because you will not receive proper care here. read more

I was kind of scare after I read the others reviews but I was in the office already. There were two people complaining at the front desk. But with me everything was fine. The way should be... read more

This office and doctor has always taken care of my family and I and appreciate their services very much. They always take care of us and make sure we are in great health. The staff are always nice and caring and answer any questions we have. The doctor makes us feel taken care of. read more

He's the shitiest doctor I have ever seen my dad was his patient for years , he diagnosed him with the flu, my dad was losing blood in his stools. He was 3 weeks in he kept getting cold and sleepy, so this shit head of a doctor as soon as we took my dad to ask him with a terrible confrontation he told us it was the flu. So he goes back to his desk and says oh the report was on my desk I didn't look at it , my dad was so pale he specifically told us to take him to the hospital after we get to the hospital my dad blood level was at 4% that's basically considered dead the hospital gave him 6 pints of blood so he could of died because this asshole of a dr. Jason boutrous aka Kara in Arabic read more

This is one of the worst places you can ever go for medical care. People go because you could see the doctor for a cheap price and get a prescription for anything. I strongly recommend that you see a whole different doctor if you have a condition that needs to be managed because he won't care enough to do it correctly. They just moved over to a new location. The last one was so nasty and smelly I would not allow them to touch me with a needle to draw my blood. Couldnt take ANY chances and I am serious. The girl that sits next to the receptionist is a mean b*tch for no reason at all. Its a mess there... nothing good to say about that place at all. Also, you have to diagnos yourself and tell Boutros what medication you need. Without thinking twice or examining you he will shrug and write a prescription. He "shrugs" at everything. I can only imagine what patient files look like over there. Someone really needs to shut that place down. read more

Doctor Jason Boutros is an amazing doctor. I was lucky enough to find him, and I can tell he is the most caring and attentive primary physician that I've ever seen. He made me feel very comfortable in all the procedures I've done. His staff is very friendly and professional, everything they do from blood work to scheduling an appointment is fast, easy, with no pain or eric. Doctor Boutros treats his patients like a family. And I'm very grateful to be his patient. read more

Dr. Jason Boutros is the WORST DR. I HAVE EVER ENCOUNTERED!!! Do not and i mean DO NOT TRUST THIS MAN!!!!!!!!!! On two separate occasions he diagnosed me INCORRECTLY and both times he didn't even give me any proper examination. This man needs to have his license REVOKED!!!!! read more

Worst doctor I've ever been to. Honestly. I've never been so offended before by a doctor. Spent zero time with me, mocked my problems and kicked me out quickly. Made me do a bunch of nonsense tests, and I'm still paying for them. Worst part, he never called me back about the results of anything. Now, I don't want to schedule a follow up. Do I really want to be made fun of again by the doctor? To sum it up- arrogant, disgruntled doctor. High costs. Zero concern about your health. DO NOT GO! Don't make my mistake. read more

Dr. Boutros has been my primary care physician for over 20+ years and will remain so until one of us goes to heaven... He is professional, kind, compassionate, and always acting without prejudice... I'm hard-pressed to find everyday people like this let alone a doctor. He's great and consider yourself lucky if he's your physician! read more

The only reason I created a Yelp account was to leave a review for this office. I requested medical records from this office 4 months ago and they have yet to fulfill the request. I have sent written and fax requests. I have also called every week for the past month and all I am told is that someone will call me back or that i should follow up later. This has delayed my care with my new provider. read more

Dr boutros has been my primary care physician for 15 years. He is attentive Ronny needs. I get in and get out. The staff is amazing as well! From Carla, the reception, and the nurses, the whole staff really cares as well. read more

I'm sorry but Dr Boutros is horrible. I've gone to him several times each time being rushed and very very little communication between him and I. I asked questions and he would give a vague answer. On two different visits we talked about referrals for different things just to find out he never did it. I had symptoms of diabetes and He did blood work but to this day still don't know the actual results, just him telling me "eh it's ok" and I did ask him. The nurses and staff are great, very friendly and helpful with what they can. Waiting room is always full and it takes forever to be seen. I'm definitely looking for a better Doctor. read more

I called in as a new patient today and was greeted by a friendly voice and when I arrived friendly staff. As a new patient walk-in I was suprised by the short wait time. I was called in by a cheery M.A. and I met with Dr. Boutros less than 2 minutes later. He spent appropriate time with me and he is professional, friendly, and even remembered by bfs full name, job, location etc. even though they met once over a month ago. Even with my crappy insurance that doesn't pay providers squat I was treated better than I can ever recall. read more

Dr Boutros is awesome! Carla works really hard too and is the backbone of the office. The other people (Not including Carla or Boutros) there, are inconsiderate and rude. I'm not too worried about them, they get as little care back as they give me. I've been going to his office now for 2 years and I won't go to any other provider. read more

My family (15+ ppl) and I have been coming here all my life, and have had amazing service every time I come in. Carla at the front desk helps us answer any questions and is always a pleasure to be around! If you are looking for a trustworthy, family oriented and reliable doctor, Dr. Butros and their office is Highly Recommended for all! read more