I am writing this review with genuine disappointment, because I really wanted this academy to work…read morefor my family.
I called Mary (who I believe runs the front office) regarding my decision to cancel my subscription. To her credit, she did ask why I was leaving, and I gave her an honest, thorough explanation. Unfortunately, her responses only confirmed that the academy has no real system in place for basic organization or parent communication.
Here is the core of the issue, There is zero structure when it comes to tracking attendance or managing who is actually at the classes
From day one, I noticed there is no sign-in process. Parents are left standing around unsure if the class has started or not and more importantly, there is no system for coaches to know which kids have paid for the lesson and which kids might just be wandering onto the field. I explained to Mary that this is a major problem. As a paying parent, I need to know that the academy is actively ensuring that only enrolled, paid participants are receiving coaching. On top of that, from the very first lesson, there was no formal introduction--no "welcome, here is the coach, here is how the session will run." The coaches don't know my child's name. We are a few lessons in, with only 6-8 kids in the class, and not a single coach has bothered to learn who my son is. He's just another body on the field. When I brought this up to Mary, her response genuinely shocked me. She told me that *I* should be the one telling the coach my child's name.
Let me pause there. In a class of 6-8 kids, I have to walk up to the coach every single session and reintroduce my child? That is not a parent's job. That is basic coaching professionalism. When I pressed further about the lack of attendance tracking, Mary insisted that "there's no way the coaches don't know who is there that is paying or not. Because there was an incident before where they noticed a child at a class he was not enrolled in... Well, Mary, with all due respect, if there is no sign-in sheet, no roll call, and the coaches don't even know my child's name, how exactly are they tracking who paid? Are they just guessing? Are they relying on the honesty of strangers? That is not a system. That is negligence. I genuinely like the skills they teach. The technical training, the drills--that part is solid. My child was learning. But skills alone do not make a good academy. You need organization, accountability, and basic respect for the families paying hard-earned money. You need to know my child's name. You need to know who is on your field. And you need to take responsibility for that, not tell the parent to handle it.
I am very upset because this could have been a great place and truly the coaches have been sweet But without organization, without a sign-in process, and without coaches who bother to learn a child's name in a tiny group, I cannot continue to pay for it. Mary's responses were not appropriate instead of acknowledging the problem only made things worse about my opinion on the academy.
If you are considering this academy, ask them one question before you sign up: *How do you track which kids have paid during a session?* If they can't give you a clear, simple answer, walk away. Skills mean nothing if there is no structure.
