Arial was a wonderful help on my new policy for my motorcycle. It didn't take long, and the rate…read morewas do able. Thank you, Jim S.

I've never dealt with someone so completely unprofessional as Wendy Most. We've been insured with…read morethem for years now, spend roughly $12k annually with houses and vehicles and zero claims. Had a policy review with one of her employees early January and added glass coverage to all of my vehicles. 2 weeks later try to make a simple glass claim to be told coverage was not added as a vehicle inspection was required. I was never told this. She lost my business over $280. She then has the audacity to call me and lie twice in the first 45 seconds saying she never received my emails as she was on vacation and denied that one of her employees relayed she approved me switching to another agent when I expected her to call me and work a solution. She only called as I opened a Colorado Division of Insurance complaint. She lied on that response as well. Switched to Denise Elliott and amazed at the difference in competency and professionalism.

Great Insurance business experience. knowledgeable and very friendly people. Moved from Oregon a…read moremonth ago and I needed to change my Medicare coverage. These guys have been in business a long time. My brother used them decades ago and recommended them. I have a great sense of trust in these guys.

From the owner: Jay Short Insurance is a father & daughter insurance team, serving Durango since 1986…read more As Health & Life Insurance Brokers, we specialize in Medicare, Group Business Policies and Individual Policies. We are a Connect for Health Colorado Enrollment Center ready to help you apply for financial assistance and enroll in the right health coverage for your circumstances.

When it comes to understanding your health insurance options and finding the best plan for your…read moreparticular situation, I very much recommend working with JC Clark. She is extremely knowledgeable about the state and national healthcare and insurance systems, in addition to being very patient, kind, and empathetic in explaining it all to you. She recently helped me balance cost with coverage benefits in determining and enrolling me in the best plan for my specific needs. If you're at all confused or intimidated by the complexities of health insurance, JC can help you put the pieces together.

From the owner: Helping clients organize their insurance needs since 2002.read more

needs decent customer service and ability to submit timely information to home office so policies…read moredon't cancel.

I was with this Denise Elliot for 5 plus years while I lived in Durango and all I can say is She…read morewill take your money but will hold your refund and pay outs for as long as She wants I moved out of state 5 months ago and I have yet to receive my refund I would never do business with Her insurance company Ever!!!

Mark and Crystal on Jay's team have been great to work with. They are very responsive, helpful, and…read moremade the whole insurance very process easy. They also helped me save money on both my home and auto insurance, which I really appreciate. I'd definitely recommend them.

was a loyal client of Jay's office for years and trusted their judgment and professionalism…read more Unfortunately, that trust was misplaced. A change to my policy made by Jay's office was submitted, indicating that I was married when I was not. At no point was I contacted beforehand to discuss this decision or its implications. The consequences were significant and extremely costly. What troubled me most was the lack of accountability afterward. I never received a call from Jay to discuss what happened, acknowledge the issue, or apologize. My final interactions with the office were dismissive and unprofessional. Mistakes happen. Accountability matters. Based on my experience, I cannot recommend this office. Update 6/18/26 As far as "the information given when the policy change was requested".. I never requested to have my marital status changed. My partner moved in and I took over payment of her vehicle insurance. That was when someone, unilaterally, made the decision to change my status to married. There was never a conversation. Furthermore, your comment insinuates that I said otherwise and am not telling the truth. To be clear, I am no longer your client, you are welcome to use that clause to hide behind, which is the exact reason I left. Accountability seems to have been lost in your business plan. One more fact I would like to mention, if I did in-fact, give you information that would have supported a change in my status, why didn't it come up when you were under oath? That seems like the appropriate time to share such prudent documentation??? When the judge asked you, your response was nothing remotely close to what you said in your response to my review. Maybe it would help to read what the judges response was? Just help jog the old memory .... " The Court heard directly from the State Farm agent in Durango to the extent and saw documentation to the extent that State Farm, when Mr. Glover asked to combine their policies -- or to combine Ms. Banks' automobile with his coverage, that one of the few choices available to them was married, although there was a single box blank that could have been checked. There is no evidence before this Court that Mr. Glover indicated, when attempting to combine policies, that the parties were, in fact, married and that it should be a married policy; rather, it appears to be something that was done at State Farm and in their office. Well, it's unfortunate to see the continued lack of ownership and that the response given was deemed appropriate.

I have had nothing but amazing experiences with Chris Latshaw State Farm. I have a condo policy, 2…read morecar policies and an RV policy with them. We just bought the RV in February and I totally spaced insurance until we were about to drive away with it. I literally added the insurance with them over the phone as we were driving down the road & they emailed me the proof of insurance to keep with me. Every time I email Sunny for something, she gets back to me right away & takes care of it for me. It's important to me to have a relationship with companies I work with and not just be a # to them. I definitely feel they've got my back in any situation.

Very bad experience with State Farm Ins; Chris Latshaw's office…read more I purchased auto ins. from this office in December 18', effective Jan 1st. I made my first months premium. In mid January I receive a notice of cancellation of policy because of missing information. Info I had already provided to the agent. I talked with the agent in that office who said, "Don't worry, ignore that letter. I sent the info". So I did. A week later my jeep broke down and I needed roadside service. I called the State Farm roadside folks and the gal explained to me that my policy had been temporarily terminated but would be reinstated once the information that Latshaw's agent "said" she submitted weeks earlier had updated in the system. I don't think she ever sent the information in the first place and then lied about it. Then, just last week I got a notice of a change in my premium. My premium had jumped 30 bucks for 3 months to almost $90 because they say I missed a payment. I paid Jan and Feb; the March payment was sitting in my account waiting to be debited. They are very mysterious about Chris's whereabouts but when I did finally speak with him; he was "nice" enough and promised to look into it and call me back. I was very disappointed that instead of handling it personally he had a secretary call me to say State Farm is charging me $90 for a missed payment. That's that, nothing she would do about it. She didn't care, nor could she explain where 90 bucks came from since my premium was 58. Needless to say I grew tired of the incompetence and just cancelled the policy. Buyer Beware!

Avoid. I've been a farm bureau customer for years but relocated and needed a new policy. Been…read moretrying to get a quote for months and they continually drop the ball. Staff is unprofessional, inept, and couldn't care less about writing new policies.

Do not do Bussiness with this agent. His office is staffed at times with secretaries only that are…read morenot even able to give give me an insurance quote. They are so inept that I have them the printed copy of a quote from another insurance company showing them the coverage that I wanted priced. Not only are the inept they where very rude. Then the owner called me on the phone and was rude with me when I told him I was upset that his insurance office was open with a staff that did not know how to give a person a quote. I found this office to be not properly staffed and not only was his secretaries rude he was very disrespectful to me. If you would like more details about this incident that I had you can call me at 970-946-6399 and ask for Baker. My advice is don't waste your time even calling them about insurance. and if you currently have a policy with Dave Graig then seriously consider a different agent. Also Dave Graig doesn't even have his address correct on his web page. If he can't keep his web page updated how can you be sure he is making sure that you are properly insured. Dave Graig office is a disaster and an embracement to the insurance industry.

I have been a client for several years & have always had great, prompt, courteous, & professional…read moreservice! Marcus & his staff are extremely qualified & have always given exceptional service, which I'm grateful for. I recently had a claim & it was handled with exceptional service! What a top notch agency & staff!!

I don't normally give bad reviews but this company has a condescending attitude with any and all…read moreconcerns/questions. They kept assuring us that they would handle the risk management and have our insurance approved with a two month time frame to complete this before the cancellation of our homeowner policy in full effect. We had one day before cancellation and they wanted to continue saying they can reinstate the policy. Who is willing to trust this statement when they failed with a 60 day time line...no confidence in Marcus Muldez insurance agents. When I ask to speak with him I was informed by his wife how long she and the others in her offices have experience in insurance...denied direct contact. I have handled our insurance needs for over 40 years and have never experienced this much dissatisfaction in a company. If I could give a zero if it was allowed.