I have no problem with the agent, and his office staff is quite nice and professional. Being lied to repeatedly by a claims agent is unforgivable. read more

It sadness me that I am having to write this today about the unprofessional customer service I have received from Jay Janese personally. My experience with him has made me rethink the future of State Farm continuing to be my insurance provider. I had an issue that I spoke to Jay's office about. I was of course upset about the issue and at the end of the day would have just appreciated an apology for the inconvenience. However, I received an unapologetic response with a finger pointing explanation from Jay. He decided that instead of apologizing and trying to ensure me this would not happen again, he continued to blame my old agent and myself for the issue. At this point I explained to Jay that I no longer would like to do business with his agency and wanted to switch to another agency. I requested the info from him and was only told to call the 1-800 number and good luck as he hung up on me. This now leads me to today. I was informed by the agents office I would like to work with (Michelle Twitchell's office) that Jay is refusing to allow my policy to be transferred. He has now denied the transfer 3 times and will not discuss why he is denying this. I did call today to inform him that I would like for him to stop denying this and to accept that I would like to transfer my policy to a new agency. His response was "Whatever! You got it buddy" than as he was hanging up he called me a a-hole. He may have thought the phone was already hung up but non the less, I was able to hear his remark and I am not pleased. Jay needs some coaching on humility. He is in a position of privilege and needs to understand this. I was a customer who felt that State Farm did me a disservice. I admit that I have some responsibility in not realizing the mistake earlier, but all he needed to do was say " I am sorry for the inconvenience and I assure you that you can trust your policy in my hands." Not to have been given the responses he gave or to have dealt with his continued unprofessional manner. On a side note,Michelle's office has been very helpful and understanding. They have continued to keep me in the loop and communicate where the process is at with being switched over. As for now I am just looking to switch agents, however this experience with Jay has not created a raving fan for State Farm. I am looking forward to the continued helpful attitudes from Michelle's office for future questions that I may have. read more

I recently relocated and transferred my insurance to Jay. He reviewed what I had and made suggestions based on my situation. He took the time to explain everything to me and provided excellent customer service. Not only did he provide me with my insurance needs, he also developed a financial plan for me that is perfect and unique for me. I highly recommend Jay for all insurance and financial planning needs. read more

We switched to this agent after having a not so good experience with another State Farm agent. We had a small water mark in our bathroom, so we were concerned about our roof as our neighbors had hail damage and had already replaced their roof. We placed a call to his office and they started a claim. They never asked if we had it checked yet by a roofer. They sent an adjuster. it was an inexpensive item. When I told them I didn't want the check they said they were going to send, I was told it couldn't be stopped. I called Jay Janese to try to work it out. He never returned my phone call. I called again and finally got him on the phone. He stated that his office did all of the appropriate things. When I replayed for him exactly what happened, he conceded that maybe it should have been handled differently and his office should have suggested the roofer. "Maybe this was a teaching moment," was his response. He then told me he would call the claims department to see if he could get the claim disposed of. We NEVER received another call. In addition, we NEVER received a check or an explanation of the claim. When we decided to shop for different insurance we found out that they still had an active/open claim. The adjuster was to our home in June and we were looking into new insurance in August, which was when we were questioned about the open claim. This agent and his office were not worried about their client, I believe all they were worried about is that the premium was paid. We have canceled our insurance with them and are now trying to work with the home office. Jay's office was fine as long as you were paying the bill, but if you actually need him/them when you have a problem, they are not to be found. read more