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    Jay’s Dynasty Towing & Recovery

    5.0 (1 review)

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    2 days ago

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    Allstar 24 Hr Towing Service

    Allstar 24 Hr Towing Service

    3.8
    (10 reviews)

    Formal Complaint Regarding Unprofessional and Abusive Treatment of Customers and Elderly…read moreIndividuals I am an Uber driver and am filing this formal complaint regarding an extremely disturbing interaction that occurred while I was assisting two elderly individuals at your facility III South Fulton located on Bucknell Rd. When I arrived at the gate, the young lady working there was already engaged in an argument with another customer. That customer requested to speak with a supervisor, and the young lady stated that she was the supervisor. Throughout the interaction, she was rude, condescending, and dismissive. I asked a simple question and received an answer. I then remained in place briefly because I was transporting two elderly individuals and wanted to determine whether they needed additional assistance before having them exit my vehicle in the heat. The situation escalated when a young man went to retrieve the elderly couple's vehicle. The young lady abruptly and rudely stated, "You're going to have to move your car." I calmly responded that I already understood that and was simply waiting to determine whether I needed to assist the elderly couple. At that point, she became visibly upset, mumbled under her breath, and proceeded to call me a "stupid bitch." This behavior was completely unprovoked, unprofessional, and unacceptable. When the gentleman returned, instead of helping de-escalate the situation, he joined her in antagonizing and disrespecting me, even after I repeatedly explained that I understood I would need to move my vehicle. What neither employee seemed capable of understanding was that two things could happen at the same time: I could move my vehicle and also ensure that two vulnerable elderly individuals were safely assisted. Both employees displayed explosive tempers, impatience, and an inability to communicate respectfully with customers. It was apparent from their interactions with both myself and the customer before me that they lacked the temperament and professionalism necessary to work in customer service. The customer who was there before me later discovered that the young lady was not actually a supervisor despite representing herself as one. Additionally, when asked for her name, she provided the name of the road where the company is located, "Bucknell," as her last name. This deceptive behavior gives the appearance that she intentionally provides false information to prevent customers from filing complaints. Even more concerning, two elderly individuals were left standing on gravel while using a walker and a cane. The elderly woman slipped on the gravel during this ordeal. The elderly woman suffers from early dementia and had forgotten about the vehicle payment. Her daughter had already paid all fees and has assumed responsibility for the payments. The daughter, who arranged the Uber transportation for her parents, was on yhe phone listening to the entire incident and also contacted your corporate office before this incident and spoke with Mandolin and Megan, who was identified as a manager. She explained the rude and unprofessional treatment, particularly toward elderly customers. Unfortunately, there appears to have been absolutely no effort to address or correct this behavior. To make matters worse, the elderly woman involved is retired law enforcement and deserves to be treated with dignity and respect, as does every customer who enters your facility. No customer should ever be called derogatory names, subjected to aggressive behavior, deceived regarding employee identities, or witness elderly individuals being treated with such disregard and indifference. We expect a thorough investigation into this matter, appropriate corrective action, and a response addressing how your company intends to ensure that no other customer--especially elderly and vulnerable individuals--is subjected to this type of treatment again. We will continue pursuing this complaint until it is properly heard and resolved.

    Tow truck driver arrived within 30 mins as quoted. He was very pleasant and professional. The rate…read morewas fair and reasonable. They called me to inform me that my car safely arrived at auto shop. I appreciated their quick arrival and communication. I will certainly call them again.

    Forest Park & Main Street Wrecker Service

    Forest Park & Main Street Wrecker Service

    3.0
    (2 reviews)

    Vehicle: 2006 Chrysler 300 SRT-8 w/Volant cold air intake and DiabloSport trinity t1000 programmer…read more(very nice luxury and performance vehicle) I attempted to hire the wreaked service the night of Monday July 7, 2014 to no avail and which i was told by the driver they tried to call back and could not reach due to not having the correct number. I called them again on Tuesday July 8, 2014 after seeing their A+ rating on the BBB and the strong recommendation of a close friend. The driver called me 2 hours after my initial call to inform me he would be arriving within 20-30 minutes. I cleared the driveway with my brother and once we completed he was arriving. I flagged him down as he was approaching and he parked in front of the vehicle to be towed. He inquired as to where the car was going, and how payment would be covered while informing me that the service would cost approx. $95 in cash. I informed him that the repair shop would write a check to cover expenses upon delivery and he accepted those terms. The driver being a skinny blonde Caucasian male around 5'7" then proceeded to lift the front bumper that received damage and pried it between the frame and headlights to keep it off the ground for pick up. As he started to engage the bed of his tow truck the bumper, that he had just moved, fell back to the ground. The driver made no further attempt to reposition the truck bed or bumper that still had components (i.e. fog lights, headlamp washers, wiring, bulbs, etc.) affixed to it. The driver then proceeded to lower the bed into the actually bumper further damaging the bumper, damaging the engine shield and it's components, and several other parts on the vehicle's front end and well as scraping the driveway on the other side of the vehicle. I looked on in horror with my brother unable to speak. I heard loud cracking and breaking and noticed new fluids leaking that were not previously leaking. The driver then lowers the wire to secure the tire with the chain and pull it with the wire. After hooking up the car to the wire the driver asked me for my key. I tossed the driver the key and continued to speak quietly with my brother about the complete lack of regard the driver was displaying for my vehicle. After realizing several minutes had passed, I walked up to the driver that was sitting in my car. I noticed that he has taken the top off of the gear selector to access the gearbox to force it into neutral. I asked, "What are you doing?" He replied saying " the battery's dead, I gotta put it in neutral to pull it on the truck." I responded politely " well do you mind if we jump the battery cause I don't want you to mess anything up in there?" He said, "sure" and without saying another word disconnected my vehicle from the tow truck and jumped in the truck and drove away. I took chase on foot catching up to the door to ask where he was going and he shrugged his shoulders and left. I called the office to report the incident to the business. They listened to the issue and said they would return my call after they follow up with the driver. While on the phone with Clayton County P.D. (case # 14039256) the business returned my call and informed me that they were unwilling to cover the damages or offer services due to the fact the vehicle had prior damage and they could not confirm the damage caused by their driver (but I have pre-incident pictures from the adjuster and after incident pictures from myself). They also stated that the driver said, " he was coming over there to help and you came out raising sand, so he left." I informed him that I would be making a police report and taking the necessary steps to resolve this matter and he instructed me to "do what you got to do." I have not heard anything further from the business and am left to pick up the pieces, literally.

    Great business, good courteous service, and they will try to beat competitive wrecker services…read moreprices nearby. I will use them for now on, they have the equipment to tow just about anything. They do work for the local law enforcement agencies so if ya call and theyre busy thats why. Just give em a call and they will help you with your needs in towing.

    Jay’s Dynasty Towing & Recovery - towing - Updated August 2026

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