I had Sterling Insurance quote me on my home and car insurance. Both quotes came back saving me…read moremoney which was great. They are very easy to work with, have great customer service and go above and beyond to take care of you. I recommend them to everyone I know and met. Thank you very much Teresa and Marcus!

WOW. Friendly, and the easiest process ever. Best price on insurance. Would highly recommend.read more

We have had John and his team as agents since 1997. If you're looking for a team that will always…read morebe in your side you've found them. Over the years we've had to use them several times and each and every time I have felt that they take a personal interest in our claims. It's like having your best friends helping you out at a time you really need it. Hard to find this kind of team these days. Our son recently bought his first home and it wasn't even a question where he's go for his insurance needs.

Excellent service the most trusted closing company the staff so humble and professionalread more

Betty Cole and her team is the best State Farm agent ever…read more Tenisha is the kindness and knowledgeable. She speaks with a smile. She is my go to person. Keep it up.

Tenisha is incredibly helpful, understanding, and awesome with providing the right information so…read moreas to make a decision. We moved to Texas from Florida and moved our policy to the Betty Cole office. Shortly thereafter I purchased a business and moved the company's vehicle insurance to Betty Coles office. Worked with Tenisha many times on a personal level for our home, life and auto coverage and the company. We have always had great customer service with State Farm, however Tenisha is a step above all others. Any time you call she is pleasant, easy to talk to and extremely helpful as well as the others in the office. For your insurance needs would definitely recommend giving Betty Cole office a call. You won't regret it!!

Ryan was simply OUTSTANDING! He did a great job understanding my needs and working to fulfill them…read more I Highly recommend!

Robbie is the best! He always impresses me with his prompt service. He make everything easy for me…read moreas a client. I own several night clubs, which are not the easiest to insure, and he places the insurance with competitive carriers with good premiums and good ratings.

AVOID!!! RUN!!! I've just been through a nightmare with…read morethem. I was quoted an amount for my Homeowners Insurance in December. After many quotes, and based on that quote, I went with them. NOW THREE MONTHS LATER, I can't figure out why so many transactions and extra money is coming out of my escrow account. I called the agent and found out he has already credited and rebilled my policy three times. Never a phone call. No communication. I was getting checks from the insurance group and didn't know why. It was due to the twice credit and rebills. And NOW......oops. His comment to me was: "oops, I forgot to check a box". My policy is an ADDITIONAL $400! RUN, DON'T WALK FROM THESE FOLKS!!!! They DO NOT STAND BEHIND THEIR QUOTES AND WILL CHANGE THE AMOUNT WITHOUT TELLING YOU!

I am very impressed with the Dean and his staff, Daniel and Jake, they are all great! Daniel was…read morevery thorough in putting together a quote for me and explaining to me the various options for both my personal and business insurance needs. Thank you!

There are just too many good things to say about Priscilla and her insurance agency. I recently…read moreswitched to farmers from nationwide and couldn't be happier! She saved me soo much money on both my auto and home policy! Not only that, but the customer service and genuine care she shows people is astounding!! To say she goes "Above and Beyond" would be a huge understatement!!!

Avoid at All Costs. Worst Agent I've Had in 15+ Years with State Farm…read more I switched to Darin's office based on the positive reviews, but that was a huge mistake. This was easily the most frustrating and unprofessional experience I've ever had with State Farm, and I've been a loyal customer for over 15 years. Here's what went wrong: Darin doesn't bother replying to emails. Even when the email is clearly addressed to him and involves issues that require his attention, someone else from the office responds instead. Requests to update or add items to my policy were completely ignored. I followed up multiple times and still received no action or confirmation. When I finally emailed Darin directly to complain, he didn't respond. Instead, someone else called me. No accountability, no ownership. Over the course of just 4 to 5 months, I was handed off between two different reps. The office is chaotic, slow to respond, and doesn't seem to care about customer service at all. I've since moved to a new agent who replied the same day and resolved every issue within an hour. At Darin's office, it took over a week just to get a basic response. Avoid this agent. Completely unacceptable service.

I have been assisted by Ashley over the phone earlier today and she was extremely pleasant and…read morehelpful. She is a "keeper" at State Farm and she has growth potential. Thanks Ashley for being so nice to a State Farm customer.

I absolutely love having Matt Lohoefer's team on my side. Recently was hit by a company work truck…read moreand the driver was less than willing to admit he was the cause of the accident. Matt's team got work and everything was taken care of. Absolutely everything, including an upgrade on my rent car!

This agency is completely ironic in the fact they claim to assist their customers and want to take…read morecare of you. I could not tell you to stay away further from Matt and his team. We had a question about our policy and instead of calling us back he assumed we wanted something else and sent us a rather inconsiderate email. This is not how you run a business and it is sure not how you take care of your clients.

This place HAD an awesome staff at one time. Back in 06-07ish (if that tells you how long I've…read morebeen with them). The staff USED to be VERY helpful, always followed up and even tho the agency was in Allen and I lived in Carrollton (at the time), it felt like they were around the corner. I signed up for numerous coverages, including, motorcycle, auto, homeowners and condo policies. I used to refer quite a bit of business too but that stopped when they hired on a new staff and they have been dropping the ball since. No calls are EVER returned, they NEVER followed up with revisions to my policy and one occasion I had a car that was supposedly added which never was. Not until 3 months later! I've been with them for so long, had only one claim (storms a couple years back) and had to get a new roof. Now my home policy has gone up tremendously and when I call to ask about simple questions on the statement or amendments, they say they will call me back with an answer and NEVER do. The ONLY time I've got a call from this office was them wanting to sell me new services (auto). I have been slowly pulling all my accounts from them. A professor told me once before, "It's easy to keep a customer, then to get a new one". You guys really disappointed me. Good-bye. I wonder if Lisa even knows whats going on there.

I had a great experience with Lisa Johnson State Farm. They are very professional and catered all…read moreof my policies to fit my needs. They are the best!!!

Maddy was a huge help and provided great service when I came in to switch my insurance from…read moreOklahoma to Texas

Great customer service! Very helpful with my claims and policy changes. Couldn't be more happy with…read morethis office.