Terrible company. My husband and I have been with them for over 15 years. Something has gone…read moreterribly wrong with their customer service. There is none. Unresponsive and flat unknowledgeable. Auto cancelled with the wrong designation of "HIT PARKED CAR.". They had listed that my wife hit a parked car when in fact in their own records it showed that our car was parked and hit. After 30 minutes on the phone and promises this would be reviewed and more than likely rescinded, we felt better. At least someone understood, agreed and would take action. The CS rep said call back in a week and so we did. A week later, nobody ever heard of the call we had from a week ago and there was no record. We asked for a supervisor, the woman, Shaneekwa, said no problem. Waited for 10 minutes and Shenaya picked up. Oh, sorry she said, I am in claims. I am sorry and understand your frustration. I'll switch you back to policies but there are no supervisors. I hung up. This company is a dark hole of a HOT MESS. They are fine if you need nothing but higher prices and no customer service.

This is the closest I've gotten to communicate with a LIBERTY MUTUAL employee for my claim. They…read moreare the WORST customer service providers EVER I've encountered from ANY insurance company EVER. The agent they assigned to me for my claim is completely NON-RESPONSIVE and their phone directory sends you on a loop if you're trying to get a live agent on the phone. I've been paying insurance to LIBERTY MUTUAL for many years at a premium of $227 per month! And now when I need service info for my car the customer service is HORRIBLE!

I utilized the services of Michael Weiss for Homeowners Insurance. I relied on his advice and…read morefollowed his instructions on how to proceed with a policy. Not only did his advice and instructions turn out to be wrong, but he outright lied to me and to Allstate when I needed to file a claim. He did not stand with me as my agent, but rather did everything to protect his commission, costing me thousands due to following his advice. My experience with Mr. Weiss is that he is dishonest and untruthful. These are not qualities you can risk with an insurance agent. LOOK ELSEWHERE BEFORE DEALING WITH THIS AGENT.

Michael Weiss is the reason not to recommend Allstate to any of my family and friends. He cares…read moreabout his commission and not the customer's interests. His advise on cancelling a policy we owned was wrong and misleading. He tried to stall so he wouldn't have to give us a refund before the policy term was up. His tone became rude and obnoxious when he realized we were taking our business elsewhere. Don't trust Mr. Weiss with your personal insurance needs or financial services. LOOK ELSEWHERE.

They are the biggest scammers! Allstate should strip this agent off their agency license. please do…read moreyourself a favour and not associate with this office. Fahim Morshed was(or supposedly is) my insurance agent. My car was stolen in October and I find out that I don't have comprehensive insurance policy in effect (although I paid for it) because Fahim didn't do the paperwork. 2 weeks later after providing all the text message and email proof Allstate acknowledged and took on the insurance claim. Now his office is refusing to refund my premium of 4 months though car was reported stolen in October and was totalled by Allstate.

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Glen Cove. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I'm committed to helping Glen Cove residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Glen Cove today.

Excellent insurance agency. Shopped my insurance around and got me a fantastic deal. Saved my about…read more29 percent a year. Give them a call. Free quote with no obligation to pay.

DO NOT USE THIS AGENT MARISA SCHAEFER. I believe she and her employees are inept. Marisa does not…read morereturn calls, lies about being in the office and becomes unhinged and hysterical when trying to work through issues herself and her employees caused! Her employees I believe are not trained and turnover is high! Go elsewhere. I sense a substance abuse problem but am unsure. Dealing with her is frightening. I filed complaints with Dept of Banking and Insurance and the Dept of Financial Services asking for an investigation into her business practices. Buyer Beware!

It is a delight to deal with Marisa and her team. She is enthusiastic and very knowledgeable about…read moreher insurance products. I am so glad I chose her for my insurance needs. I hope you choose her also, you won't be disappointed!!! Thank you Marisa.

Extremely helpful. Needed to transfer the title of my daughter-in-law's car. She was in the…read morehospital and DMV actually required appointments. Walked in here and they were so very helpful. Kate (?) was terrific ! Everything done in minutes. Very reasonable.

If I tell you that I'm hard of hearing and then you speak to me like I'm a redheaded stepchild…read morebecause I can't understand you and you do this in front of ten other customers and then your husband comes out and starts telling me to be respectful because I don't like how you're speaking to me I'll never recommend you guys to anybody! I'm the paying customer. I'm the one that you should be respectful to whether I'm hard of hearing or not.

I wish we had changed over our insurance to Celeste Gullo sooner. i am big into customer service…read moreand they hit it on everything. they keep an eye on pricing for my business, home and car insurance, the whole staff goes above and beyond. its really comforting to know you have a team on your side that has your back!! i highly recommend Celeste.

I called to get a quote to change my auto/homeowners/umbrella policy to this office because I had…read morealways read good things about them on Facebook, word-of-mouth reviews, etc. Unfortunately, I was not able to speak with Celeste but spoke with another agent. He was unable to help me which is fine, but when I called for the first time (ever), he picked up and was having another conversation with someone else while on the phone WITH me. He didn't say, oh, please hold on a minute. I was trying to tell him what I was looking for and he would listen and then he would be answering someone else in the background. I was a little disappointed. I didn't feel as though I had his attention and it didn't seem like he wanted the sale. I may try them again in the future but I guess I need to ask for Celeste next time. I was not impressed with the agent who took my call!