Terrible company. My husband and I have been with them for over 15 years. Something has gone…read moreterribly wrong with their customer service. There is none. Unresponsive and flat unknowledgeable. Auto cancelled with the wrong designation of "HIT PARKED CAR.". They had listed that my wife hit a parked car when in fact in their own records it showed that our car was parked and hit. After 30 minutes on the phone and promises this would be reviewed and more than likely rescinded, we felt better. At least someone understood, agreed and would take action. The CS rep said call back in a week and so we did. A week later, nobody ever heard of the call we had from a week ago and there was no record. We asked for a supervisor, the woman, Shaneekwa, said no problem. Waited for 10 minutes and Shenaya picked up. Oh, sorry she said, I am in claims. I am sorry and understand your frustration. I'll switch you back to policies but there are no supervisors. I hung up. This company is a dark hole of a HOT MESS. They are fine if you need nothing but higher prices and no customer service.

This is the closest I've gotten to communicate with a LIBERTY MUTUAL employee for my claim. They…read moreare the WORST customer service providers EVER I've encountered from ANY insurance company EVER. The agent they assigned to me for my claim is completely NON-RESPONSIVE and their phone directory sends you on a loop if you're trying to get a live agent on the phone. I've been paying insurance to LIBERTY MUTUAL for many years at a premium of $227 per month! And now when I need service info for my car the customer service is HORRIBLE!

I utilized the services of Michael Weiss for Homeowners Insurance. I relied on his advice and…read morefollowed his instructions on how to proceed with a policy. Not only did his advice and instructions turn out to be wrong, but he outright lied to me and to Allstate when I needed to file a claim. He did not stand with me as my agent, but rather did everything to protect his commission, costing me thousands due to following his advice. My experience with Mr. Weiss is that he is dishonest and untruthful. These are not qualities you can risk with an insurance agent. LOOK ELSEWHERE BEFORE DEALING WITH THIS AGENT.

Michael Weiss is the reason not to recommend Allstate to any of my family and friends. He cares…read moreabout his commission and not the customer's interests. His advise on cancelling a policy we owned was wrong and misleading. He tried to stall so he wouldn't have to give us a refund before the policy term was up. His tone became rude and obnoxious when he realized we were taking our business elsewhere. Don't trust Mr. Weiss with your personal insurance needs or financial services. LOOK ELSEWHERE.

Julia has done an outstanding job of helping our business with all of our insurance needs. We have…read morea unique policy being that our business is auto repair. She's always available to answer questions.

From the owner: The J. Moore Insurance Agency is located in Mount Kisco, New York. We are committed to providing…read moreexcellent customer service by building long-lasting relationships with our clients. As an independent insurance agency, we are free to choose the best carrier for your insurance needs. We do not work for an insurance company; we work for you. We work on your side when you have a loss and follow through to see that you get fair, prompt payment and service. J. Moore Insurance Agency represents a carefully selected group of financially strong, reputable insurance companies; therefore, we are able to offer you the best coverage at the most competitive price. Our goal is to serve every client with reliable and honest customer service, while providing expansive products to accommodate your insurance needs. We hope to exceed all of your expectations by educating and talking you through your options to help you make the best decision when it comes to protecting your family, home, business and property. We offer auto insurance, home insurance, business insurance, pet insurance, and more. Call us today so we can help you find the best insurance program and discounts for you!