I would like to believe that I would be a tough critic on a home builder. Since I've been in the mortgage industry for over 10 years and have helped hundreds of homeowners buy new homes, I experience first-hand the process on a daily basis. Not to mention that every home I've purchased has always been new construction (not a trend I've intended to keep but is true).
Jay Marc goes above and beyond what I ever expected from a builder. First, new homes are never perfect. I've learned this. The quality of the work will limit the fixes and more importantly, the service will show how much the builder cares to please the client AFTER they've received their money. Jay Marc has gone above and beyond to please long after closing.
First, the home was beautifully built and the "Standard" features Jay Marc puts in their homes exceed most new homes that have upgrades. Their standard is simply higher than their competitors.
Second, their service in delivering the home and making sure the buyer is happy is second to none. Our home had a few issues during the walk through and they did everything they could to please. Our home was a great value and there's no question they could've played hardball with us but it never seemed to be an option to them. We were a customer, they wanted us happy and they did everything to make this happen. Wonderful experience.
The last new home I purchased was the exact opposite experience, which came from a different builder (not Jaymarc). They never responded after closing. It was so bad that I wondered if buying a new house would be that way every time, but Jaymarc proved otherwise and I would never hesitate to buy from them again.
From someone who has bought new homes and facilitated these purchases multiple times, I can say that not all builders are the same. I believe most homebuyers have very high expectations when buying a new home including myself. I can confidently say that I would look to Jaymarc for my next home (if I ever move again). read more