Here is a more extended, thorough, and highly polished version with stronger detail and flow while…read morestill keeping it professional: I am writing to formally express my dissatisfaction with the experience I had during my most recent visit to Koko's braiding shop. As someone who has been a returning client and has genuinely appreciated the service in the past, this experience was not only disappointing but also frustrating and unexpected. To begin, there was a significant issue regarding payment that immediately created confusion. Upon arrival, I was informed that Cash App was not an accepted form of payment. This came as a surprise to me because, during my previous visit, Cash App had been accepted without any issue. At no point prior to my appointment was I notified that there had been any changes to the shop's payment policy. I completely understand that businesses may update their policies at any time; however, it is essential that such changes are communicated clearly and in advance. Proper communication ensures that clients can come prepared and helps avoid unnecessary misunderstandings or inconvenience. Had I been informed ahead of time, I would have made sure to bring an alternative form of payment and the situation could have been avoided entirely. Unfortunately, what could have been a simple misunderstanding escalated unnecessarily due to the manner in which it was handled. When I attempted to explain my confusion and clarify the situation, Koko responded in a raised and aggressive tone. I felt that I was being spoken to disrespectfully, which made the interaction uncomfortable and upsetting. I was not argumentative or confrontational; I was simply trying to understand the situation and find a solution. As a customer, I believe it is reasonable to expect to be treated with respect and professionalism, even in moments of miscommunication. Rather than working toward a calm and respectful resolution, the interaction intensified, and I was ultimately told not to return to the shop. This response felt excessive and unprofessional, particularly given that I had previously been a loyal and satisfied client. In addition to the payment issue, there were also concerns regarding the level of service and professionalism during the appointment itself. Koko arrived late to her own shop, which caused a delay in the start of my appointment. Timeliness is an important aspect of any professional service, and arriving late without proper communication or acknowledgment can create a negative first impression. As a client who arrived on time and prepared for my appointment, this delay was both inconvenient and disappointing. Furthermore, I was instructed to begin taking down my own hair upon arrival. While I understand that some stylists may require clients to come with their hair already taken down or may charge separately for that service, this expectation was not communicated to me beforehand. Being asked to do so unexpectedly placed me in an uncomfortable position. Additionally, I was not provided with assistance while taking my hair down. Instead, Koko appeared to be resting rather than actively engaging in the service. At that time, there were no other clients present in the shop, which made the lack of assistance even more noticeable. I felt that, given the circumstances, a higher level of attentiveness, effort, and customer care should have been provided. This overall experience was particularly disheartening because it contrasted so strongly with my previous visits. I had genuinely enjoyed coming to this shop and had developed a level of trust and comfort based on past experiences. However, this visit significantly changed my perception. The combination of poor communication, lack of professionalism, and inadequate customer service created an environment that felt unwelcoming and uncomfortable. As a paying customer, I believe it is important to be treated with respect, to receive clear and timely communication regarding policies and expectations, and to experience a level of service that reflects professionalism and care. Unfortunately, those expectations were not met during this visit. The way the situation was handled made me feel undervalued as a customer and ultimately led to a very negative experience. Due to the nature of this interaction and the overall experience, I no longer feel comfortable returning to the shop. While I regret that my perception has changed, I believe it is important to share this feedback in hopes that it can be taken into consideration. Improvements in communication, professionalism, and overall customer service would greatly benefit future client experiences and help prevent similar situations from occurring.

Worst salon I've ever gone to! They're rude, extremely pricey, and will rush to finish your hair. I…read morecame in one day asking for a sew-in with a side part leave out and they said no problem. They finish my hair pretty quickly and give me the mirror. It looked terrible! I tried to get the hairdresser to fix it but she kept saying it was MY FAULT that my hair was too thin and yelling at me to pay up because she had things to do. After I told her repeatedly that I wouldn't pay she agreed to try to create a closure but it only made things worse. Then she told me she'd redo my hair. She took everything out and unbraided the cornrows underneath. Next thing I know she's telling me to leave because she and the other hairdressers do not feel comfortable redoing my hair. Mind you I was pretty upset and in tears but left and went to the salon next door. I will not be going back there, and I really hope that business shuts down.

I've been seeing Rebecca for 15 years, and I can't say enough good things about her! She always…read morenails my highlights and cut--I get compliments on my color all the time. The salon is nicely decorated, clean, and everyone there is super professional but still friendly. Rebecca and her team even did my wedding hair, along with my bridesmaids, mom, and mother-in-law, and we all loved how it turned out. If you're looking for a great salon, I highly recommend Satellite!

gave me the worst hair cut of my life. didn't listen to a thing said when I asked for only a little…read morebit of my long thin ish hair cut off. she gave me LAYERS and cut my hair TO MY SHOULDERS. Super disappointed in this 100% could've been way better. didn't live up to the hype I was hoping for. This haircut has made me lose so much confidence in myself I'm am extremely disappointed.

High pressure sales and products are overpriced. Very uncomfortable and dangerous in using lasers…read moreand microwaves! No return policy is a red flag that the product is not backed by a reputable company.

The good part is everyone was polite and courteous and truly wanted my business. The overall…read moreservice was excellent but... The downside was the aggressive sales tactics used to get me in the chair. It felt like I was being railroaded. When I asked twice about the prices upfront the salesperson was a little evasive. I know part of her job and pay involves how many people they can get to sign up , but I think they should be a little more forthright in telling the customers everything involved price wise upfront so they can make a better informed choice. When I saw how much Affirm charged me later, (not their fault) my jaw hit the floor. Not a personal attack but a little less aggressive sales/hard selling and more upfront info would improve things overall.

She's amazing and she does such a fabulous job every time !!! I highly recommend her services!!read more

I tried her services today and I showed her a picture of what I wanted and what she did was not…read moreanything like the picture. She put a different shaped eyelash on than the picture. The one I showed her was more of a straight lash and she put on me a curled lash. Then the picture showed more eyelashes and different lengths of eyelashes. Then she put on me. When I called her to tell her, she made some excuse that other people in other places can buy different lashes that she can't buy. That is so untrue. Anyone can buy different shape lashes. She just buys one shape of lash, which is the c curl. I am very disappointed in her services and I will not be going back. She wasted my money and my time and now I have to have somebody fix this. She should've told me that she could not do what I showed her in the picture to begin with, and I would not have stayed. For 100 and some dollars I have sparse eyelashes that look nothing like what I wanted.

Had such a great experience with Erin. The location and spa was beautiful. The facial was the best…read moreI've ever received. She is a true skin professional. I can't wait to come back for more treatments!

I've been going to Shealey for dermaplaning for about 7 years now and without fail, she always…read moredelivers outstanding results. While I can't speak for the hairstylists at this salon (as I haven't personally used their services), they're all very friendly and I've seen some cute hairstyles there. I hesitated to write this review, selfishly concerned that it might make her busier and harder to get in with, but her work deserves recognition. Shealey is undoubtedly the go-to expert if you're seeking exceptional dermaplaning or any aesthetic services. This gem of a specialist shouldn't be a hidden secret. Highly recommend!

Lavish used to be at 76th and Pacific and moved to this location a couple years ago. I go to…read moreColleen for facials, eyebrow maintenance and micro blading - she is phenomenal and so much fun to be around. I go to Brant for my hair, which again, amazing work and makes my appointments fly by with his entertaining personality. They can get booked up so proactive planning is important!

Great experience from beginning to end. Angie is very informative and communicates extremely well…read more She makes you feel at ease and works with your best interest. She is confident and knowledgeable. Not to mention her medspa is lovely, cozy and comfortable. If you're thinking about getting any one of her services, you won't be disappointed.

Nicole has been my aesthetician for years. I can very broadly explain what my skin is doing and…read morewith a few clarifying questions, she develops the perfect treatment for me. Her space is warm and relaxing and booking online is very easy.