I recently purchased a few hair care products and a can of Kool Lube spray for my clippers. This…read morewas a cash purchase. The next day I try to use the clipper spray it would not work. The can was brand new and full. I work out of town so I figured that I would just exchange it on my next day off. 3 days later I return to the store with the can of spray and ask to exchange it for another can, and they refuse. I gave the can to mgr, and she tried to spray it but nothing came out. I explained to her that I did not have the receipt and it was a cash purchase. I said I do not want any money, I just want what I paid for, a can that actually works. She refused. It's sad because I've been a customer there for years. I don't like how I was treated and don't think that I'll be returning there. Now I'm stuck with a full can of spray that does not work. BAD CUSTOMER SERVICE.

I recently purchased some synthetic hair from Expos Beauty Supply store. The manager who identified…read morehimself as one of the mangers, who was sitting in back assisted me in securing the packs of hair. It was a hurried purschase beause of closing. Saturday, when my hair dressor was attempted to fix my hair, she noticed that the packs was labled braid instead of cochet. We took the hair bag to the store believing that we could exchange seven of the pack that hadn't been open-- but to no avail.The clerk who barely spoke Englsih and the manager who was semi literate both remerbered me as a customer was mean and uncompromising . I was willing to take some of the responsibility because I should have not been pressured and took the time to confirm if I had what I was buying,,,,, We women of color who who provide almost 100 percent of the custom for these beauty supply shops. We should demand appreciation and respect. ( I have been in these store, frequent by 'sister" of high quality and respect are meanly spoken). And, also but rarely hold a sales position as clerks are. It is often believed in the intellectual circles that most immigrants in their native countries before the come to America that they can have great success if they just established a business in the African Community. But as a closing caveat, you mus6 re quite nice and courteous, who spend over 3 billions annually on this product alone. We must advocate for nor black business to offer this product to community And make possibe for us to respect and appreciate one another. So that this business can survive, to a meet the demand that we obviously value.