It's the details that matter. We needed to replace our hardwood floors with something different…read more We worked closely with Glen to determine what the right product and the right quality level was for our family's needs. Glen and the installer team was easy to work with and very communicative. Most importantly to me as someone who owns an older home, they had solutions for addressing each of the minor issues that come up when the existing floors & walls are neither straight nor level. I love the warranty on the products we picked and think that it's a strong value for the price we paid.

Whatever you do, DO NOT use these people to install your floors. We were completely upsold to a…read moreterrible product that was much more expensive. The first installation was a disaster- installing new vinyl flooring right over a bulging threshold because they were too lazy to remove it, major areas missed or flooring just laying on top and not glued down. It took months for the team to come back to fix these problems because we were told the product was on back order- only to find out from the distributor that they had product the entire time. Now there are major problems with the second installation...apparently a moisture issue that no one bothered to warn us about or mitigate before we paid thousand of dollars. Now we are left with a non-functional floor, out thousands of dollars and Glen has completely ghosted us. He told us originally that the "job is not done until you are satisfied", but he bolted when we said it needs to be fixed or we need to get a partial refund. Total scam. Save yourself!

Top notch customer service. Had a problem with my new LVP flooring and they rectified the issue to…read moremy complete satisfaction. I would definitely recommend this company for all your flooring needs.

we had carpets installed by Jeffs in r\Rockland ma. we had excellent services both at store and in…read moremy home .WILL USE THEM AGAIN !

Great People to work with! Huge inventory you won't be disappointed…read more The name is a bit misleading because they will get you just about anything.

I cannot say enough about this company. They just installed new floors and a rug in my house and…read morethey did a GREAT job. I had been lost in the whole process, how to pick a company, how to pick floors, how to pick carpet, and this company held my hand through the whole process, making it all so much easier. ALSO, I got 4 estimates and Carpet Remnant Warehouse had by FAR the most reasonable price. BY A LOT. I cannot recommend them highly enough! Deb Garston

Nice selection of rugs, a variety of colors, great customer service and convenient to the Highway 24read more

superior craftsmanship great customer service and super friendly. I would 110% recommend!read more

We had a really great experience with Weston Carpet & Rugs! We got quotes from them and The Rug…read moreMerchant in Rockland for a stair runner and hallway. Weston Carpet & Rugs priced us $1,000 LESS than The Rug Merchant for a rug with the same price per square foot! Turn around time was also a lot faster (1.5 weeks from time of picking out carpet to install). Install itself was quick and rug was perfectly installed. We really love our rug and so happy we used them. -Jen in Cohasset

Bought a rug from Ali, pressure sale, a subquality rug at a premium price(4,700$) (I didn't do my…read morehomework until then rug started coming undone(dozens and dozen of pulls). We complained they picked it up and brought it back the next day. Pulls are still coming up. Took a picture and brought to another rug store who explained the quality- basically a $400 dollar from a box store. I wouldn't by dirt from Ali.

The first time I used any carpet company, it was one that is always advertising on TV that you can…read moreget 50% off if you call today. Their materials were bad, the workmanship was bad, they only did some of the work I contracted for, and I had to threaten to take them to court before they offered a settlement. As part of the settlement, I had to sign a non-disclosure agreement, so I can't mention their name. Loftus was a wonderful company to do business with. I have used them twice and will use them again in the future. Jess was great to work with. This time, I had 3 rooms of new carpet, one repair where a dog had ripped up and shredded a seam, and a bunch of cleaning of existing carpets. The new carpet was high quality, and installed perfectly. The repair was so good that it is impossible to know that there was ever a problem. The cleaning turned out better than I expected. All of the workmen were super polite and did excellent work. You might save a few bucks with one of the national discounters, but in the end you will wish you had gone with someone like Loftus.

Jess was unreal! She was so patient with me throughout the process. She came to my house for the…read moremeasure and brought 2 carpet types she thought I might like based on the description, But I had to see them all to be sure so I went to their shop only to pick out the exact one she brought. She really knows her stuff. I was extremely nervous about the installation, but there was no reason to be. They showed up an hour before expected even and were so extremely friendly and polite. They worked around my furniture I couldn't move out of the room and left my place spotless when they were done. Couldn't be more thankful for their help. Really glad I decided to use Loftus over the big home improvement stores. (By the way, I thought it would be a lot more expensive to use Loftus, it was the same as the home imprudent stores, just with much MUCH better customer service and communication). In love with my new carpets. I'll be back to post photos!

Quality installations of Quality products by experienced company employees, curious and…read moreknowledgeable sales staff by a company that stands behind its work.

We had a great experience with this company, including with the installation at our house. Very…read moregood customer service at the store and the installers were professional and tidy. A few years ago we were very unhappy with a local carpet company and so I didn't have very high expectations this time around. But we were pleasantly surprised and I would recommend Braintree Rug to anyone.

I hired Jay from Qualite to do another job for me in Sept 2024, this time my home in Milton. He is…read morewonderful to work with because of his great communication. He is extremely professional, competitive and most importantly does a wonderful job refinishing old hardwood floors.

Jay and his team were a pleasure to work with. We couldn't be happier with the result, completely…read morechanged our dated first level. Reasonably priced and cleaned up after the job as well. Jay was always available to answer any questions and was clear with expectations from start to finish on the project. Would recommend his services to anyone looking for flooring work!

Extremely rude customer service. Do yourself a favor and take your business elsewhereread more

Amazing selection, fair pricing and impeccable install. However, client service over the phone and…read morein person needs significant attention. Sheila Webster is a wonderful example of A+ service. Thanks Sheila.