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Jay's Carpet & Interiors

5.0 (1 review)

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11 years ago

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Floor Coverings International Pembroke

Floor Coverings International Pembroke

4.0
(4 reviews)

It's the details that matter. We needed to replace our hardwood floors with something different…read more We worked closely with Glen to determine what the right product and the right quality level was for our family's needs. Glen and the installer team was easy to work with and very communicative. Most importantly to me as someone who owns an older home, they had solutions for addressing each of the minor issues that come up when the existing floors & walls are neither straight nor level. I love the warranty on the products we picked and think that it's a strong value for the price we paid.

Whatever you do, DO NOT use these people to install your floors. We were completely upsold to a…read moreterrible product that was much more expensive. The first installation was a disaster- installing new vinyl flooring right over a bulging threshold because they were too lazy to remove it, major areas missed or flooring just laying on top and not glued down. It took months for the team to come back to fix these problems because we were told the product was on back order- only to find out from the distributor that they had product the entire time. Now there are major problems with the second installation...apparently a moisture issue that no one bothered to warn us about or mitigate before we paid thousand of dollars. Now we are left with a non-functional floor, out thousands of dollars and Glen has completely ghosted us. He told us originally that the "job is not done until you are satisfied", but he bolted when we said it needs to be fixed or we need to get a partial refund. Total scam. Save yourself!

Jay's Carpet & Interiors - carpeting - Updated July 2026

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