I wish they had been more communicative about timelines. I often felt like I had to follow-up. The…read moresmith they used did good work though

I brought in a bracelet and a ring to this store. For the bracelet I wanted the clasp replaced…read more They told me the price, I approved it, I thought all was well. I went to pick up the bracelet and I didn't get my old clasp back. The staff acted like I was insane for wanting my gold clasp back and told me it was "baked into the price". I was told over a week ago they would try to get it back for me though it was likely "destroyed" by the jeweler but haven't heard a word from them. I've never had jewelry repaired or replaced before and not received my original items back. The ring I brought in for a quote and was a family heirloom. Due to a miscommunication, the jeweler did the work without getting my approval, not understanding I only wanted a quote at the moment. When the store called me to tell me what happened they told me it would be over $600. When I declined to pay that as I only wanted a quote, they called me back the next day and offered to "meet me in the middle" and I pay half. I again decline. Ultimately they did the right thing and didn't charge me. I do want to say the work done was beautiful but they kept the gold clasp from my bracelet and made changes to an heirloom piece of jewelry I wasn't yet ready to change without my approval. I will not be trusting them with any of my jewelry in the future.

Courtney the owner is so kind and knowledgeable! Always open to helping when you need advice…read more Love this shop!

Courtney is amazing! Great source of knowledge and such a pleasure to work with, go stop in and…read morecheck out Stone Stop!

I am a new customer to Bulow Jewelers. I left a jeweler I had for so many years who retired and…read moresold his business. Did not receive the same quality and I felt like I was getting ripped off. I researched and found Bulow Jewelers. Not only was Stephanie so welcoming and accommodating, but I received excellent service and very fair and reasonable prices for my engagement ring prongs reinforced and two ring appraisals. I am so grateful for having found a new jeweler that I feel I can trust! I am so grateful for the other positive reviews that convinced me to give Bulow jewelers a try. I can highly recommend Bulow Jewelers.

My engagement ring experience at Bulow was nothing short of incredible! Avi was so professional and…read moredid such an amazing job of helping my fiancé and me design her engagement ring. The ring was exactly how she wanted it and we have been getting so many compliments of how beautiful it is. Throughout the whole process, Avi made everything so easy and stress-free. On top of this, his prices are so competitive, but you are not sacrificing quality or service at all. I am giving Avi and Bulow a 10/10 on service, quality, and price. I will never go to another jeweler in Colorado ever again.

entirely excellent in all regards; everything unfolds in an orderly manner; the people are…read moregracious; asking questions not a problem. Quality workmanship.

I bought my first piece of Kate Maller Jewelry in 2022 while in Santa Fe - there was a window…read moredisplay of her work in a jewelry store and I was so attracted to the edgy mix of diamonds, gold, and oxidized silver that I bought a necklace even though I hadn't planned on buying anything. Then I went back the next day and got a second necklace and a pair of earrings. After I got home I was so in love with the pieces that I found the Kate Maller Jewelry website and as the years went on bought several other pieces while also getting two of my friends hooked on it. Earlier this year these friends and I made a special trip from California to Denver to visit the brick and mortar store and bought even more amazing pieces. We met Martie who runs the business and helped us have a fabulous time picking out amazing pieces. Kate's jewelry is unique, modern, extremely well made, and super versatile. It can be worn every day but also looks great when you are dressed up. I've also bought pieces from some of the other artists they carry, and it is always top quality and original. They have price points for every budget, the customer service is excellent, and if you are ever in Denver I highly recommend stopping by!

I recently purchased my third Rolex (Ref. 126003) from Yelena, and once again, the experience was…read moreexceptional. Yelena always provides fantastic customer service and makes every purchase feel special. She is knowledgeable, attentive, and always a pleasure to work with. I truly appreciate the relationship we've built and look forward to continuing to share my passion for Rolex with Yelena and the team. I couldn't recommend her highly enough.

This is a two part review. The first is for Carlos in the Rolex AD side of the store. He was 5/5…read morestars. Really great communication via email prior to me arriving in town. Extremely helpful with showing me options and sizing and accommodating my requests to see other watches. Very knowledgeable and professional, cannot emphasize enough how great he was. Part two is for the used watch side of the business. Unfortunately I did not get the name of the employee who helped me. I asked for his card and he wouldn't give me one. To start he was super vague on the Rolex watches I inquired about. Didn't know anything about them. Then he lied to me twice saying a watch I inquired about was not in stock. After sensing I actually was looking to buy and asking if he were to find one would I buy it, I said perhaps, it depends on the watch, he walks away and comes back with the watch. He knew all along he had the watch in stock but lied to try to make a sale on finding a unicorn. I am in sales, I know what shady tactics are and this guy oozed incompetence and simple minded efforts. When I started looking at the watch and trying it on he started taking notes on his cell phone and said he will show me when we are done. I decided that particular size of the watch was not what I was looking for, and I didn't feel like paying the 2k markup he offered so I decided to think about it and perhaps revisit it when I was back in town 3 days later. As soon as I said that he showed me his notes which said "He won't buy the watch even though it is perfect." I was immediately angry. What a total sleaze ball. Insulting a customer is rarely a good sales approach. How someone that incompetent and feebleminded has a job in the luxury business is beyond me. Instead of spending 10k on a watch yesterday in your store, I walked across the aisle and bought my wife some Louis Vuitton bags. I will gladly work with Carlos in the future and Rolex AD side. You couldn't pay me to step foot in the utter failure used watch side of that business. -10/5 stars.

After 4-5 separate pieces, all custom, I don't think I'll ever buy jewelry from anyone else ever…read moreagain. When I learned Brandon was in the jewelry business, it was immediately clear - his style was distinct and compelling. Layering on top of that, he customizes his work for your tastes, styles, and budgets.. He's made a few items for my wife: earrings, a ring, and in one case - he took some loose stones she got as a gift and made stunning earrings out of them! In all cases, you'll love working with him - go out and look for ideas of what you like - or just email him with a sense for what you have in mind. In either case, he can work with specifics or broad ideas and come back with stunning graphics of custom work that will blow you away! Once you agree on items and a price, within a few weeks it arrives at your door. Professionally handled, shipped and satisfaction guaranteed. I've told a number of friends about his service - why would you buy from a store? His prices are highly competitive, the service is excellent, and you get exactly what you're want - no compromises! I added a few photos of work he's done for my wife.

Brandon went above and beyond my expectations when designing my custom engagement ring. He took…read moreevery picture I showed him, and created something even better than I thought I could want! His custom design is detailed and really shows how much care and effort he put into it. Not only is my center stone viewable from underneath, but he lined the prongs with diamonds. He also made the center stone sit so that a wedding band will fit perfectly next to it. The diamonds he put in this ring are all high quality and go crazy in the light. I get so many compliments on my ring, but most of all, I love it. Brandon makes amazing jewelry, and he is amazing to work with!

Not worth it if you want a ring made properly…read more My sister got her engagement/wedding rings from Sarah O back when they were newer- and I love their designs so I had said for 5 years I wanted my rings from here. My fiancé bought me the Nova ring and proposed 12/22. 12/23 I took a closer look and saw that the prongs on my center stone were FAR from flush on the stone (see pictures, iPhone cameras are wild). Which is a problem because if they snag on clothes or furniture the prongs bend more and the stone can loosen and fall out. On top of that one of the halo stones was loose (video). On a BRAND NEW, never worn ring. We took it to Sarah O and they admitted fault and said of course they'de repair the ring- under the limited warranty it was all covered, but it will take 3-4 weeks. Bummer.. but glad the solution was simple no pushback... Don't underestimate how disappointing it is to tell all of your loved ones you are engaged and everyone says where is the ring, they reach for your hand and there's nothing there. I 3 weeks go by and I get the ring back, Prongs on the main stone were fixed.... But the loose halo stone... they smushed the setting from the top in order to secure the mele stone- causing the sides to fan out creating a gap from the sides of the setting to the diamond. Which ruined the symmetry of the ring and disrupted the sparkle of the halo diamonds because of the way it was sitting. (See photos) Devastated. Emailed with the new problem was told "we had professional jewelers quality check the ring so the stone is secure but if you want to we can fix this for you, we will rush it so it's done in 1 week"... Quality check the ring??? I know I said I wanted the stone secured and not loose, I didn't assume I'd have to specify that professional jewelers should fix it the right way...... I send it back. Next day, I get a call from our customer support contact.... Tells me that manipulating the metal in this way would ruin the integrity of that setting, more likely to bend and fail holding the stone- so they're recommending that they completely recast the ring. However - that will take 6 weeks. If I don't want to wait that long they can send the flawed ring back as is... assuring me the stone is secure... but what they didn't say is that- that would mean that if the stone ever fell out due to normal wear and tear ... to have it fixed they would still need to recast the ring but my warranty would probably be expired and I'd have to pay for it. So I sent it back. Nearly 6 weeks go by and I email to check on my rings status. They say it'll be done "the week of the 23rd." So that means it could be done on FRIDAY of that week when it should be done Friday the week prior - that is 6 weeks- and you should be mailing it to me ON the 23rd - you've had 6 WEEKS!!! The "week of the 23rd is 7 WEEKS" and if it isn't done until Friday that means you'll be mailing it to me the next week and be pushing 8 weeks! So I sent an email detailing exactly what I just said. And lone behold they were able to ship the ring to me the next day. I recieved it and checked it 5xs over and it seems to be fixed. Fixed so well I'm seeing flaws from the previous ring I never even pointed out were fixed: My V prongs apparently were very sloppily made the first time (see last picture) lol. Honestly comical now. They gave us a 25% discount code to compensate us for the trouble to use towards a wedding band- because we asked for it we felt like we should get something, they didn't initiate this offer- but I'm not sure I want to purchase from them again anyway. Besides they had a Black Friday sale for 20% off in November so it doesn't particularly feel like a fair recompense for being without my ring for 3 months. The good news is the Sarah O team was always very responsive and respectful and owned their mistakes. -denial would've been much worse. Just very unfortunate that it takes so much advocacy and the fact that you as a non-professional really have to double check their work and make them do it right rather than them doing it right the first time. We have a family friend who also purchased their engagement ring from here within the past year or so and while they didn't have the same construction issues their ring was A MONTH DELAYED. They had to replan their whole engagement plan. And as I mentioned my sister got her rings from here years ago and hasn't had a problem, hasn't lost a stone so. ‍ idk maybe their production system changed. I like my ring- but I bet I could find a ring I like just as much elsewhere. That's what I suggest you do. ..... Will update this review should the longevity of my ring turn out to be an issue.

My boyfriend and I have been really disappointed in the service we received at Sarah O. Our…read moreappointment space was claustrophobic and we were rushed discussing a custom ring. We were required to submit a $200 non refundable deposit before even seeing the design of the ring, which I thought was ridiculous. The biggest red flag was the price. With a simple custom design using a 1.5ct lab grown diamond and yellow gold we were quoted near $11,000. The stone itself was quoted at $2,000 which is insane for a lab grown diamond. We went somewhere else for comparison, and learned their price to create an even more customized ring with a larger 3ct lab diamond the cost was only $3,500. Sarah O has some beautiful pieces and most of the staff are so nice, but our experience made us wary and I wanted to share our experience to make sure other couples consider their options for comparison before paying potentially unnecessary premium prices. Do your research for fair prices for the center stones you want. Every person's experience is unique to them, I hope this was helpful!

She's an excellent designer/jewelry maker and is very fair with her pricing. She's sized some items…read moreand redesigned others and they were beautifully done

I took 2 inherited watches in for repairs. Angel worked…read morewith me to get some links taken out, then put back in to get the sizing right. Unfortunately, she was not able to make the necessary repairs herself and ultimately suggested that I send them to the manufacturer to get fixed correctly. It took a little while but some of that was because of the holidays and that was all fine. My overall experience was very pleasant anyway and I am grateful for Angel's efforts to get them fixed up! Thank you!