Customer service here is great. When I was there to buy some products to stain a door they were very helpful with suggestions. And today an order I placed at Ace.com got messed up because part of my order was cancelled and the employees at this store took the time to straighten it out. They went above and beyond. read more

Very expensive, staff are not very helpful. Went to buy a broom after looking on line, found one of less quality and was more expensive then the good one I found online. Just go to the Ace on cermak and you'll get what you need. Besides the manager Tony is always helpful and will find you what you need when in doubt. read more

This is/was my neighborhood Ace with all of my neighborhood employees. My visits to the store were always greeted by someone I knew, someone I trusted with my keys, my broken windows, their opinion and advice. I really liked the old store. When I didn't pay my bills online, I paid them there. The store was sadly sold last year I believe or at some point during the pandemic and while everything in the store looks bright, shiny, and new, the new people are not. The old employees the ones that are left, don't look happy but they stick around because of loyalty or nostalgia. Juan and Sandy kept the store afloat through the chaos of the remodel. Their hard work and effort have gone unappreciated since Sandy was demoted. And sadly Karen (the crabby but caring cashier) who had been there forever, was fired. This is a community and loyal customers look for community in our shops and shopping. Corporate, if you want to be a friendly neighborhood Ace with loyal old and new customers then stop gaslighting the older employees and begin treating them with respect. Value the work that they do by rewarding them with a true work/life balance, value their experience, and their historical knowledge, value the community that you moved into, period. I am a 20+ year customer of this particular Ace but we do have choices, a non-corporate owned Ace on Cermak or the True Value on Pershing. Do better, Corporate. read more

JC Licht Ace - Berwyn - Shades & Blinds Near Me - Berwyn, Illinois

Today I came into JC Licht for my painting needs. Jacob came right up and helped me pick colors and decide what would be the best sheen for each room. He was very professional and knowledgeable about the products he was selling to me, To top it off he also helped me carry all my stuff to my car. read more

The employees here are very nice!!! It's hard now and days to get good customer service in stores. I appreciate the patience and the great assistance that was provided. Keep up the good work!!! read more

Always understocked. Unless you're in walking distance, drive to a different location. Also the old lady who works here needs to be fired. She's very rude to customers. read more

One of the last small, mom & pop type hardware stores left. Love the staff, especially one young guy who is almost always there and KNOWS his STUFF! He always helps me when I need even the smallest thing. I manage and apartment building in the area and while I'll admit I go all the way to Cicero or Hodgkins to Home Depot sometimes but for most things, it's close and easy. They also repair screens and replace glass and glaze Windows! Some things you just can't get at Homey Depot. SUPPORT SMALL BUSINESSES! :-) read more

This place sucks as a hardware store. Great paint store though. They seem to have fired everyone that had any kind of hardware knowledge. Management doesn't seem to care about the store, and every time I visit the staff is standing in the tinting room or by the paint counter laughing and goofing off. Seems very organized in their as well. This store was going in the right direction and seems this year they've made some horrible management decisions. read more

The floor staff are very attentive and knowledgeable. The location is small but they always have everything I need. The cashiers could be more personable/courteous. read more

Very limited, basic hardware selection. Okay service, but they were the hardware store open latest during COVID. Open til 7pm on weekdays, whereas my preferred hardware stores are closing at 5pm or 6pm read more

Item I wanted to buy was out of stock & Salesman "Steve", definitely not a personable people-person seemed irritated that I asked him to assist me finding what I needed to purchase. He didn't offer any advice as to when the store would replenish their stock, offered no apology but actually broke out in a little sweat & took the item off the hook & shoved it in my hand. Offered no apology as to why the item was out of stock. Overall, this store appears to be well stocked with mostly over-priced, average quality ACE brand items. Next time I'll order online & wait 1 week or more for the store to phone me to tell me my item is in & ready for purchase. read more

Everyone there is always really helpful...there's a 50s something gentleman that is especially so. They even helped me figure out how to put on my screwed up license plate when the screw thread were stripped. read more

of all the stores JC Licht, this in berwyn is the best .jason and Efren are the best in explaining in detail, courteously the product that is the best.the best price.there are no errors in the painting as with the previous owner .Jason can help with your assistance to your project. and help estimate how much paint to use. Colors, tools. If you are thinking of starting a paint business, start talking to them. Thank you guys from ben's painters 630 660 9372 read more

I always enjoyed going to this Ace in the past (had no problems) but recent events have changed my view. A small business has to excel at customer service to effectively compete with the big box stores (Home Depot, Menard's, etc.) However the last three times I have gone into this particular Ace I've experienced poor customer service. Nobody has asked me if I needed assistance - they are all to busy joking around with each other at the front of the store. Heaven forbid if I should actually ask them for help because I wouldn't want to "bother" them. I will not shop there again. There are too many other stores that actually care. That slogan "Ace is the Place with the helpful hardware Man" does not apply to this store. read more

Went to purchase some cleaning supplies. The staff was friendly and catered to my needs. They treated me like I was a friend, and with their personal service, I was able to find what I needed very quickly. The store is a bit small, and so the aisles can feel a little claustrophobic. They are very friendly and willing to help you find what you need. I would highly recommend them! read more

This store was impressive in the past, but now there attitude is much different. They used to help as soon as you came in, and they were pleasant, now they can't be bothered with you. Also, I always dread when the older woman is at the cashier counter as she is an unfriendly, rude nightmare with a bad attitude (nothing against her age, I'm older also),the other cashiers are nice. I used to give them my business because they are local, if I'm going to get a bad attitude and lousy customer service I might as well go to Home Depot. read more

Go here if you want quick personable service. I spent almost an hour at Home Depot trying to get anyone to even look my way. I went to JC licht shows him the paint swatch of colors off Pinterest and he showed me the swatches in less than 2 min. Wow! So impressed!!!! Go here and feel like a big fish in a little pond!!! read more

Meh. Expensive, cluttered, and the staff (save one gentleman who seems to be the boss) is either inexperienced or has a really, really shitty attitude. Home Depot isn't that much further East on Ogden Avenue. read more

So the staff is very kind, but don't ever go there to get your keys made. Not only do I now struggle with my original key, but the ones they copied for us are a NIGHTMARE. read more

This really is one of those "I just need something quick and don't care how much it costs" type of place. I want to go here since it is a local business, but I find them to either have a bad attitude, and the ones that have a good attitude don't really know what the hell they are talking about. I only find what I need 50% of the time...at best. read more

I love this place! Staff is so helpful. Sometimes I call in advance to make sure they have an item. The staff physically checks for the and tells me which aisle to go to. Koodo's! read more

The Cheapest price Benjamin Moore Paint.. Super nice Manager!.... They really get to know you and I saved $13 per gallon from the JC Liches Store in Oak Park who screwed me over. I will not call this my new store read more

Good Ace with fair prices. I try to support local businesses whenever I can. They have a wide selection of products...more than depot or lowes. Staff is very helpful...i have bought everything from ice melt to lawn food to a snowblower and a lawn mower. Set up and delivery are possible with larger items. Overall - very impressed. read more

These folks have what I want. I do have to hail the staff for help, and they are mostly young, but then everyone is young compared to me. It is cluttered because they have so much stuff, and that is good. Much better service here than at the big box stores. The merchandise is better quality at Ace. I am happy to pay for that quality. read more

Nice neighborhood store. Good help - willing to work with you. They have always had what I needed. Of course, for esoteric and really big stuff - I can go to bigger place. Big stores that may be a bit cheaper don't make up for a good neighborhood place. read more