Phenomenal experience every time I stop by here. My experience has been so well that I look forward to stopping by this location. Any time I need an item for around the house, this location is always my go-to. I work on the north side of Chicago near a few hardwares stores but I went out of my way just to stop by here. A cherry on top is that they ALWAYS answer their phone! Last time I called in, my phone didn't even ring once and someone was picking up the other lines. Great customer service. Very valuable experience! Always feel welcomed and at Home every time I stop by. Thank you Ace Hardware, looking forward to being back soon! Personal Review: 8.8/10 read more

JC Licht Ace Hardware Bridgeport - Front - Hardware Stores Near Me - Chicago, Illinois

I'm attempting to repair a door and needed parts. I'm trying to support more local businesses than the big franchises. I know ACE as a well known hardware store that has been around for forever. Most of their stores are intimate and packed full of items that are necessary for your hardware projects. Anyway, I was approached by a sales associate and asked if I needed help finding anything. He took the time to assist me with locating the item and trying to figure out which item was the best for my project. Because the stores are small, they don't have a ton of variety in product but they make up for it with consistent customer service. read more

I enjoy my frequent visits to this store. The employees are knowledgeable and friendly. The prices are surprisingly competitive with the big hardware stores. read more

Very nice Ace.... one stop shop! It's as big as downtown store Very close to me no need to go downtown-lol read more

Amazing customer service.. I called to inquire about Limewash and both agents that answered the phone were so polite and eager to help. Dimitri looked online for me and also called two of their other locations to help me track down what I'm looking for. It was such a breath of fresh air to receive such great customer service -- keep up the great work! read more

Always accommodating , fair & friendly. Good customer relations ! Recently walked in with a can of paint to be mixed/shook with their equipment. The gentleman was happy to oblige even though the paint was not purchased there at ACE. We'll always consider making our hardware choices at this ACE as we have been through the years. Thank you, ACE! David Harbin & Max read more

JC Licht Ace Hardware Bridgeport - Dads & Max - Hardware Stores Near Me - Chicago, Illinois

Had an amazing experience today at the JC Licht in Bridgeport. Just bought a new house and went in for some paint to freshen up our walls. Was assisted by Trinidad, the paint manager. He walked us through the painting processes from beginning to end. Helped my wife and I select beautiful colors and recommended we used the Regal Select from Benjamin Moore. Truly a great experience!!! We will be back soon as we continue to customize our home. Thank you! read more

JC Licht Ace Hardware Bridgeport - Hardware Stores Near Me - Chicago, Illinois

Please support our local hardware store! They are friendly and helpful and always have what I need and not a big-box store.

I had a wonderful experience purchasing paint from here. The staff were wonderful in helping me select colors and finishes for the project I needed to get done. I would highly recommend the manager Trinidad for all of your painting needs, he and the young man Brandon were so patient and even showed me what tools would help me out. I went with the Regal Select Paint by Benjamin Moore and I couldn't be happier. I would highly recommend them for any painting project you have in mind not matter how small or big. read more

Gordon's Ace Hardware saved the day for a project my friends and I urgently had to complete Saturday 8/25. I would like to sincerely thank Edward for all of his help and patience with me getting exactly what I need within my budget. He didn't up/over sell and lightened up my day with his great humor. read more

Love this store. They always special order things for me and tell me it will be about a week but they will try to get sooner. They always seem to get it within 2 days. read more

OMG!! There was a strapping young lad named Ian, so helpful OMG!! His knowledge of nails was second to none. My day was terrible until Ian helped me pick out my aluminum screw and took so much time out of his day to help my feeble cause. read more

Great selection and have generally been happy to shop here over the numerous other hardware stores in the area, but very recently disappointed to have been upsold by their salespeople to buy an expensive item that I was told I would be able to return, only to be denied a refund when I requested it after realizing I had purchased the incorrect item. For future customers, please make sure to check with a manager about exchanging or returning items, and get it in writing. read more

The manager Matt is top-notch! You need something - he'll be there at your side to help you. Best customer service in the store! Had some paint mixed and they didn't get the match right so tried again and, again, it was not a match. Matt and the guy mixing the paint for me both said they'd refund me and I told them I would be back after seeing if Menards could match it closer or not - they said o.k. Well, Menards got it spot on so I came back to return the paint to Ace and was very rudely told by the black woman at the other checkout register that I couldn't get a refund. I told her it was already approved and again, very rudely she snipped at me "who told you that" and when I answered the manager she about took my head off saying "we don't do that", amongst other choice words. The cashier that was actually helping me called the manager who promptly told him to refund me and let me tell you, this chick was incensed! Not sure who the hell she thinks she is but she's NOT the manager and should NOT be talking to customers in this manner. I didn't feel too shocked by it, however, as she was talking this way to all the white customers so she obviously has a bug in her bonnet towards skin color. It's really too bad as I love this store but I'm not one for spending any more of my money on a place that has racist workers. 5 stars for the manager's helpfulness but 1 star for employing a racist which I averaged to 3 stars overall. read more

Not as big as it's predecessor Ace in the same complex but glad to have a Ace back in the neighborhood. It is fairly well stocked hand have all the basics with most employees actually having knowledge of what they sell unlike most of the big box stores. They are very helpful and glad to answer questions or ask if you need any help. Keep your eyes open for sales on late season items. read more

On March 4, 2016, I stopped by the cashier Christina and asked where the power washer that was on sale located. Christina immediately summons an associate named John who assisted us and retrieved the power washer for us. My wife and I have been to this Ace Store several times and are very pleased with the service provided by Christina, she always greets us very kindly, is courteous, and very helpful. Christina and John are a great asset to your store. We have been to this Ace Hardware several times and have been greeted several times by Christina. She is always cheerful and is a pleasure to do business with. We are glad there is an Ace in Bridgeport again. The help we get in your store from associates like Christina and John are the reason we keep coming back. The big box stores do not provide that kind of service, because you first have to find their associate and then hope they know what you are looking for. We have gone to your store and always met Christina at the register who is knowledgeable of what you have in the store, courteous, kind and polite, and always ask about our Ace Rewards which I always forget about, until she reminds me. We are definitely going to keep coming back, and refer your store to friends, neighbors and relatives because of Christina's great service. read more

I bought a gallon of Benjamin Moore paint, however realized the paint color was too dark. I went back to Ace to have color lightened. They told me that it is their policy that once the colors were picked they are unable to alter the color. I was never informed of this policy while shopping for paint colors. So now, I just wasted $34.00 of my money. I will never go there again for paint. I will go to Home Depot, a store that is able to lighten paint colors. read more

That's have a poor service and with the negligence people, I buy and products in Black Friday and I don't receive nothing at this time, I talk with the store manager and hi say I want to wait 2 or 3 months to take my products.... read more

Ok I was thrilled that this store re-opened after the old Ace closed. So far it's been good but was very disappointed that they no longer fix window screens. Was referred to a store in Hyde Park or another non-Ace store in California. Will continue to shop here but sorry they are eliminating services. Glad they are staying in the area. read more

Tulio told me I couldn't make a return because I bought it at a different location. Ok fair. He then proceeded to tell me that my receipt looked different from theirs so he didn't know if I was a scammer. I said ok, "well, forget about the return, can you help me find a product that would suit me?". He blew me off saying there weren't any other products that would suit me, that other products were more expensive (as if I couldn't afford another product). I knew very well that there were other products but wanted help in determining the right kind so I wouldn't make a useless purchase again. This guy was so focused on judging me because I wanted to return something that he failed to understand that I was more interested in getting help to purchase something that was more appropriate for my needs! To make my experience worse his colleague chimes in sarcastically as he witnesses Tulio treating me with poor customer service, "Tulio is great, isn't he!". I finally got some help after I probed him to do so--he changed his attitude once I showed him a picture of what I was looking for (I guess he realized I wasn't a scammer and that I wasn't stupid). He showed me a list of items that WOULD work for me and that were actually much cheaper than my initial purchase. I was fed up with being judged and lied to that I just left. I shouldn't have to beg or prove myself in order to get help. Went to a different location and was able to return the item and purchase one that suited my needs, all with ease and without judgment. I got the type of service customers deserve. I'll continue to shop at Ace, but just not this location. read more

I was waiting at the service kiosk to have some keys copied, and Anthony, the manager, who was in on his day off, asked if I was being helped. He immediately dropped what he was doing to help me, which really made my day. He was super nice, and provided excellent service. Thank you!! read more

This is the last time I will go to Ace Hardware. Last month, I went to get keys made - I had to go back twice as the keys didn't work and on the third time I just returned the keys. No one asked me why or did they care. I decided to give the store one more chance and went to get a screen repaired and a new screened on June 25th. I was told that it would take 2 to 3 weeks. I called on July 5th to find out the status and was told that the screen that needed to be repaired came back not repaired and it was going to be sent back to the vendor. I called and spoke with Tulio, the manager and he didn't know when the screens would be back it and if it was even fixed. It could be around 3pm but he wasn't sure. There was no sense of urgency from Tulio, the best I got from him was I'm sorry and I'll pass this off to Jeremy Melnick and the corporate office. Someone will call you. I won't be holding my breath for a call back. Once I get my screens back - I won't step foot in this store again. This store is incompetent and they don't empower their employees to make decision to make the customers happy - they are hand tied by corporate rules or pure laziness. read more