Love coming here for quick family photos every time I've come in I have always been greeted with a friendly smile and my pictures always come out amazing! I definitely recommend this place for portraits or family photos during the holidays or even just because. read more

To our AMAZING Photographer, CARLENE! You made our photo session GREAT. It was such a great experience that I'll be booking another one soon and hopefully have Carlene again as our photographer. She was great the entire session, good with babies (yes, we have a 6 month old with us) , accommodating-she even allowed us to do a quick sweater change :) Thank you Carlene for the great experience!Photos came out REALLY GOOD! read more

Aryelle is AMAZING!!! I'd give more than 5 stars, she is beyond professional and helpful. Extremely kind and full of fun poses and prop ideas. The only downside was that she was the only one working this store since it is understaffed. She didn't let that stop her from giving her best to each family that came in for a shoot, I was present for 3 of them. I could rave about her all day, she's is wonderful human. read more

Decided to try out studio photos for Christmas cards thinking it would save me time and money. Turns out it was practically the same price as hiring a family photographer but with less quality in service and professionalism. Half our photos my kids have their eyes closed and the other half, the images are cropping out an arm or top of the head. Worst of all they said they didn't have the ability to skew the image. I purchased the digital album and it's been a week and I still haven't received my digital photos. I've called the photo studio and they basically said they couldn't give any refunds on digital products and to call Lifetouch customer service.. which I've tried their customer service line and chat service and neither directs me to a representative. Regardless of what you are calling for, you eventually reach a dead line. Biggest regret thinking I was going to receive quality here. FYI - I spent $252.37 and the package was for only 14 or so photos from the session. read more

I scheduled a Christmas Holiday Portrait session with the family, and had an amazing experience, my photographer was Hendee Aurelus. The total session time was 1 hour and since we had to wait over 20 mins to start, he threw in a 15% off and excellent customer service. I highly, Highly recommend hendee....... read more

Appointment at 12:15. Sitting here after 2 with still more technical and scheduling issues. Horrible systems and service.

It's 10:50 and the doors are locked. Yelp says open anx there are no signs saying what time they open. Several customers outside the door. There are workers inside but no one advising store hours. They just look at you snd turn around. Been in customer service my whole life and customer retention should be a focus. Literally would take 2 seconds to have someone advise the store would be opening at such snd such time. Really a sign should be posted and Yelp updated. read more

If you have toddlers, ask for Dakota. Kept our toddler smiling and laughing. Awesome energy.

Good costumer service. Found all clothes that I need in a very good deal. Also Agnes was very helpful, helping me where to find the items that I am looking for. read more

This place is beyond terrible! We booked our appointment online and went to this location. There were many people waiting and when we approached the associate she said we'll call you when your turn is ready. Three hours later no call! I advise you to stay away from this location!!! read more

My family of 3 had portraits taken by Hendee Aurelus on Jan. 4 and we were blown away by his patience with our 1 year old son. Our son was very active and curious about everything in the studio and Hendee gave him ample time to explore and was able to get some great shots of him! read more

I scheduled holiday photos for 11:15 am on a Sunday. Appointments are booked every 15 minutes at this studio although it is quite obvious the 3 people working there cannot accommodate families of 4 or more in that time frame. Not once did an employee advise there would be a wait time, let alone a 60 minute wait time! Needless to say we waited an hour to have five (5) portraits taken. My 93 year old dad sat amongst the numerous families waiting with young children. When we got into the studio the photographer took 5 portraits TOTAL with only 2 poses! It took less than 6 minutes! I was anxious to get out of there and not make everyone wait even longer. I picked one (1) digital photo and asked photographer to email it to me. l was charged $164.55 And what a screwing that was! Beyond disappointed with JC Penney's! Will never, ever return there for portraits! read more

Avoid unless you have a high tolerance for waiting grossly past your appt time. It was an hour before they were ready for our 12:30 appt time. Single staff photographer held the hand of the previous customer through entire process of choosing photos to order after theirs were taken. I'm literally holding a 2 month old in my arms and have changed his diaper, fed him, and calmed him down through the waiting. My family had to leave just when we were called in because my infant started crying hysterically. I'm sorry but the photo shoot is the fastest part of the process and needs to be prioritized. Choosing photos can come later. Staff needs to understand this and/or change policy. Whole family spent time getting ready for this shoot. read more

Worst place ever!!! I had a 4:45pm appt and got there 15 min late and was turned away. The excuse was they had a 5 pm appt and they close at 5 pm. Come on! Don't they understand that people get ready and have their make up or hair done for a picture and then they are turning them around. They were rude and didn't even say sorry they just said nop or you could come tomorrow!! like really people common sense!!! read more

Im only giving 3 stars because the 1st time I went there about a week ago to take my sons holiday pictures was such a good experience! The manger Kerri I believe was her name sorry if I got it wrong was amazing. We had an appointment at 12:10 and got right in, she was able to get my kid to smile in every picture which is great hard with him lol and the photos came out great! She was so nice and was able to help us with the packages we wanted! I definitely recommend her & her only! Now I went back today so my son & niece can take pictures. Our appointment was at 11, we didn't get our pictures done until about 12:15. We had a guy this time and the kids didn't want to smile for him, the pictures came out horrible it looked like someone took them with an iPhone. Compared to my sons pics from last week was a huge difference. Once we were done he handed us over to another girl to go over the photos because he "needed to take lunch" but the whole time she was helping us he was working. Then the girl didn't know what she was doing at all! And her customer service was horrible she seemed irritated and didn't care about what we wanted! I'm definitely only going back for the manager to take my sons pics and that's all if I even go back! read more

Let me say this I really liked the quality of the photos. The lighting is really good and I got great shots of my 6 month old baby. The bad is I had to come back the following day for a new session. I had an appointment at 11. I arrived around 11:07. I was checked in and told it would be a few minutes before my session. I did not get started until after 12. My poor like 6 month old baby grew cranky and we were unable to finish taking the photos. We had 2 outfit changes and the second outfit he was not having it. He grew cranky because we waited terribly long. The staff at the place was really nice and I don't know who is to blame for the backlog. But I suspect it has to do with booking. Online appointments are available in 15 minute increments the average photos session may take 45-60 from beginning to end. 1st picking out a background props, taking pictures, reviewing pictures, then purchasing pictures. The online system should probably do appointments in 30 minute increments and if someone has an appointment for a child maybe the following appointment should be further spaced out. Kids take so long to photograph and that is a general rule for everyone not just JCP. Also I saw multiple people show up very late for their appointment time one person who was 45 minutes late. They were still waiting after I left which was after 1. So my 1st visit at JCP was well over 2 hours and the 2nd visit about an hour. If you have a small child good luck. read more

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This store is super disorganized. You can't find anyone to help you and the clothes them self are all over the place. If I could give no stars I would. read more

JC Penny Portraits - A lot of the men's department looks like this - Photography Stores & Services Near Me - Antioch, California

***BEWARE*** when scheduling online. I made an appointment for a Saturday morning, someone then called and rescheduled the appointment for the late afternoon (because the hours are posted wrong or whatever). When we get there, our names are NOT in the appointment book. Thankfully they did squeeze us in (after alllllllll we did to prepare for this session). I suggest you call the actual location and schedule your appointments. Bad for business and moods! read more

Poor customer service by the girl Jess in the front who was rude .. after we waited about an hour after our appointment time ! This location is pretty bad with their service. Still going to make a complaint to management about her. read more

Went in to get pants tonight and this place was dirty. Cloths all over the place.. Look at photos read more

JC Penny Portraits - When in to to get a pair of pants. Try to look for a pair in this mess..... I have never seen this store like this... SMH - Photography Stores & Services Near Me - Antioch, California

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I have been a fan of JCP for my whole life, especially these past 10 years. This JCP when first open was my go to place for work attire, everyday, formal, special occasion, kids clothes, work pants for my husband. Over the last year it's gone way down hill and I find myself walking out with nothing more than buying something. Today I went in to find a dress for a dinner going to. There used to be a big selection of everyday/business/nice dresses. Not any more. They have moved them to a back corner by the women's dressing room with a total of 4 racks and no organization. Actually, the WHOLE store was like that. But more on that in a minute. I asked a sales girl if they were going to get more as I know it's in between seasons. Was told no and walked away. Asked someone else and told don't sell here so won't be getting any more. What they have is it. Their work out wear section has doubled, their what I called going out wear as well. Liz Claiborne has shrunk as well. The store wasn't only unorganized, but looks like it has t been cleaned in weeks. Racks crammed with hangers and items all over the floor. The folded items look like someone just emptied a box and wales always. The store was also dirty. Smelled dirty as well. Not a clean inviting feel/smell at all. I don't know if the store has a new manager or what, but....something needs to change. Guess I will just go back to the one at Sunvalley Mall. Just nice to have this one 5 minutes from home. read more

Went to this store today at 10am to look for some jeans for my husband (and a few other things). I was shocked when I walked in the door. The store was a complete mess. Every department had tables with merchandise tossed in big heaps on top. The rest of the area had merchandise all over the floor. Each fitting room had mounds of clothing piled on the floor. (Again, this was in ALL departments). Never saw any employee attempting to clean up the mess. The associates I did see working there, were walking around socializing with each other. I was so shocked at the messiness of the store. I have never seen it in such bad shape. So sad. The Antioch store used to be one of the better JCPenney's to shop at. read more

One of the notable items that set this JC Penney from others that I have been to is that it has only one floor. The store is very clean and the staff seems friendly. Also, there are plenty of parking spaces. read more

JC Penny Portraits - Photography Stores & Services Near Me - Antioch, California

My Review is strictly for the awesome Photographer by the name of Brittany. We were scheduled for 630 but had to wait for another family to finish up they were a little bit booked, which is understandable for this time of year. I was waiting for my husband to get there also, to which the photographer stated that if, and when he did show up, if the other appointment shows up she would stop my session and take the other appointment and then get back to me after ...wait what!?!?... mind you my appointment was at 630 and they had another appointment at 7 also... it was now 6:55 when they finished the family before me... this is where Brittany steps in..Brittany was supposed to have left right at 7pm for Some very important things, but she did not and she stayed to help my family with our appointment. Brittany went above and beyond. This young lady handled the situation with professionalism and courtesy. The 7p appt did show up and were very understanding they stated this has happened to them the year prior. Not only was Brittany kind and very caring, she actively interacted with my family and my babies to capture the best pictures. She did not rush us through our session or make us feel like we were any inconvenience to her. She made us feel very comfortable and I would recommend her in a second. She took some beautiful photos.. Because of brittany I will be back ... JcP Portraits this girl deserves a promotion and a raise... btw the other photographer disappeared on her other customers without saying anything to anyone for at least 20 mins.... not kool.... Go Brittany keep up the great work..young lady you are going places....!!! read more

This was my worst shopping experience ever! I went into the big and tall section to look for a specific item and it was a complete disaster. I asked a female sales associate if the item was in stock? She replied I don't know the manager takes care of this department. She proceeded to get the manager and quickly returned saying " the manager is busy and she said if you don't see it out here we don't have it." I see it is available at this store when I check the item on line. I didn't want to argue so I left. read more

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I took my 3 kids here for annual photos. I don't know the girls name, I wish I did, all I know is she had purple hair (or blue??) I don't know, but the pictures came out AMAZING! She was so patient, did so many poses, and they all came out better than I could have imagined. I went there with my little $15 Groupon for one pose but ended up buying a huge package with all of the digital photos, plus a canvas and some other stuff. I will treasure these photos for my entire life! read more

Came for a Newborn Photo Session deal they were having. Made my appt a month in advance. The deal stated you get $50 off if you choose to purchase hard copies, free session fees & the photos free online (digital versions). We got there & they took someone else at our time slot, so we waited. No big deal. After an hour and fifteen minutes of waiting with my newborn, I asked the lady if she could tell us how much longer. She said she didn't know. She then told me that even though the email offer stated we get all the free digital photos that we would only get one. BUT she said the code hadn't been working all day so they weren't even honoring any part of the deal at all.. Ended up leaving without even getting any photos done because they were closing in 4 minutes and it was getting too late for my 4 week old to be out. read more

So today I last minute took my daughter to get her 2 month photos done! Mathew was super amazing! He did such a great job! He's so good with babies! I will definitely be back! read more

They have the worst pictures and customer service I have ever experienced. If you want to be called a liar, waste an hour of your life, and spend ridiculous amounts of money then definitely go here. If you want a good experience with amazing photographers, a great value, and overall decent human beings then avoid this place like the plague. We tried to get family photos since the whole family was in town and left disappointed and angry. They should have to owe me money for the complete waste of time. If I could give them zero stars I would. Worst experience of our lives. read more

The place is always a mess. So when you do find something you like you never know if it's on sale because there are no price scanners. I wouldn't dare take something to checkout to price check because the lines here are like something out of Disneyland. read more

Haven't been to JC Penny's since I was a kid. Was in dire need for a new sport coat for a corpo meeting this week, went everywhere to find a 50 Long coat and no dice unless I wanted to spend $370+. Went to JCP and found my size, in a variety of styles and colors, and on sale for stupid cheap. Really clean and well lit department store and great prices too boot. Will be back. read more

What in the world is happening to JC Penny's? I've shopped there many times since it opened but last Friday it was as if a bomb went off in the store! Two of the fitting rooms were closed, staff was bringing items out from the back and tossing them willy nilly onto racks or tables. Cashiers were calling for help over the intercom but no one came and so many of the clothes were on the floor, tags not to be found and in no particular order. The shoe department was in no better shape. Are they preparing to close? read more

This store has stepped up it's game in the women's department and it always has stuff in the guys department. If I'm looking for something specific in those two areas I can usually find it for a good price. Lately even the clearance section has had a good selection for basic women's wear items. It's nice to have a big department store in this area that doesn't disappoint. I will keep coming back if they keep it up. read more

Clean, organized, well-stocked variety of goods. The staff is friendly and helpful. Great sale prices as well. Plenty of parking and easy store access. read more

The Worst experience ever! I normally never write reviews, but I have had two bad experiences with the same associate #1121. OK, so the first time I had a Groupon deal to do Holiday cards and was really excited because it was going to be the first time both my daughters had Holiday pictures done. Well we started and associate #1121 was not good with my children at all. She seemed flustered, overwhelmed and we had just started our session. She did not give good directions and was constantly missing moments that could have made good photos. When we finally looked at my pictures, it was clear I was super unhappy and felt defeated as the girls first holiday picture were ruined. She didn't provide any comfort or concern. She didn't take the time to apologize eventho she seen I was unhappy. She told me to choose and rung me up. Fast forward to a couple weeks later my sister in law booked a session at different Penny's and what do you know the same associate #1121 was there We booked an appointment for 4:45pm and didn't get our pictures started until after 6:00pm and with 6 kids that was tough. We finally get in there after waiting for over an hr, and sure enough we got the same lady and was not able wait for the other associate because they were about to close. So we walked in and of course she was grumpy, irritated, and a little snappy with the kids. She had no personality, no sense of how to pose the children, and was in a major rush. You would think she would be accommodating considering we waited patiently, which she didn't even apologize for the amount of time we waited past our appointment. The whole session was a rushed mess. Then we get to the pictures.....a DISASTER! Hated all of them except 1 that was OK and again she was not apologetic. JcPenny Portraits will never get another dime of my money, and associate #1121 really needs a crash course in customer service and photography. She really needs to consider a different path job wise because this is not the path for her. read more

I've been coming here for years! Love the staff and my pictures. Make sure to make an appointment as they get very busy. Go online to www.jcpportraits to make appt. or get coupons. read more

I would give 0 stars if I could. I waited over an hour just for someone to check me in. There were only 2 photographers and they booked more people than they could handle. This has happened 3 times to me and I'm very upset with the service here. Do yourself a favor & go somewhere else for your photos. read more

Another FANTASTIC shoot with Carrie! We have had 2 sessions this week one for a 2 year Birthday and today for garden babies. Carrie has been amazing and super patient with my little one. I am over the moon happy!!! Thank you so so much Carrie!!! read more

Dirtiest store I have ever been to. It's always a mess and never organized. There is always a line at checkout with only 1 cashier as well. I couldn't believe the mess....it looks like a tornado ran threw it a few times. Clothes are all over the floor and every merchandised rack looks like a clearance rack. This store lacks recovery associates and good management. I saw the management team walking the floor.....they didn't greet anyone and were too focused in explaining their merchandising sets than acknowledging that their store is a complete dump. Get better managers and get this store cleaned up. I can't believe the district manager lets this store look the way it does and for so long? read more

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The JC Penny's paragraph department is beyond horrible. My daughters 1st birthday photos where schedule for 4:45 and I was only 5 min late, anyone that has kids knows how hard it is to get your one year old ready and all the props and everything in the store, they should give you a little leeway but NO not them. I walked in with everything including a smash cake in my hand and all they could say is sorry we closed everything down Every time I go to this place I have a problem. Also, I had to bring all the props because the last time they took photos of my 3 year old and my baby they would not let them use any props they had there. I WILL NEVER GO BACK TO THIS PLACE.... read more