Probably the worst customer experience I've encountered. Scheduled to make repairs to a damaged…read moreceiling but threw a temper tantrum like a 4 year old. To their defense, they had to deal with management companies that required more approvals necessary but still didn't have to behave like a child. "I don't want to see another email regarding this" is what they said. Lol. They forget we're the clients and their number one job is to make sales.

DNS Plumbing showed up on time (which was never the case with any contractor I have used) and was…read moreable to address the issue and also provided consultation for related but separate issues. Highly recommend.

Having a broken faucet in your kitchen makes you realize just how important having running water…read moreis. I called Rob from Astoria Plumbers and explained my situation and sent him a photo of my broken faucet. He quoted a very reasonable price and made an appointment. He called me five minutes before the scheduled time just to notify me that he was on his way and within 30 minutes, I had a working faucet again. I would've been completely satisfied with a generic kitchen faucet but Rob actually installed one with an extendable hose that could spray water in addition to having it just run. So for the price I paid expecting a replacement, Rob gave me an upgrade. I couldn't be more grateful. From the initial phone call to the completion of the job, Rob was pleasant, considerate and professional throughout. There is genuine integrity in the work that he does. That's a value that is hard to quantify. Simply put, Rob is the man.

Just stopped communicating after confirming price. Like others have mentioned, Rob just stops…read moreresponding to texts and calls, even after several failed attempts to contact him over multiple days.

Anthony and Downtown Plumbing are all you could want in a plumber. I called because of a blocked…read morekitchen sink. Got a call back very quickly saying they were on their way and would arrive in about an hour. Anthony arrived with another gentleman, Dom, on time and they patiently listened while I explained what was going on and what I tried. Anthony told me they'd first try to snake the drain and if that didn't work, there was another procedure with a water jet. I appreciated him being upfront about the fact that the first thing they would try may not work in order to set expectations. Decided to go with the snaking and Anthony let me know the price and proceeded to do the work. They were very thorough, spending about an hour working on it and testing it. By the end of the snaking, everything was working without an issue! Throughout the work, Anthony and Dom were extremely pleasant. They took extra care to ask if it was okay to move things onto the counter or if I wanted any extra protection on the floor. The great work, attention to detail, and general pleasantness mean I'll be calling Downtown Plumbing anytime I need a plumber.

I own a 108-year-old house in Bush Terminal. I had serious, complicated, issues w/the plumbing. I…read morecalled Downtown plumbing on the recommendation of my local hardware store (GRESCHLERS). Anthony & Dom came immediately, and even earlier than they promised. They assessed the issues, offered solutions, began working right then/there. They handled tlhe plumbing issue with expertise, experience, and empathy. The work was GREAT; and their approach to their craft, including communication, was ABSOLUTELY FIRST RATE. if you have ANY plumbing problem. you can do NO BETTER than DOWNTOWN PLUMBING. This sounds like a Shill-Bot review but it AIN'T. I am not not known for fake praise; I am a working-class guy, like these guys, and I understand the VALUE of TALENTED, DEDICATED, CRAFTSMEN. Contact this Company with COMPLETE CONFIDENCE. They will NOT let you down STRAIGHT UP DC Brooklyn, NY

Mike came on time, checked out the situation, cleared the sewer drain, cleaned up after himself…read morewhen the job was done and let me know I had a 30 day guarantee. It was professional and they charged $225 for the sewer which was fair. I would say they deliver and not hesitate to call again.

I called 718 when a tenant of ours had a broken toilet. They…read morewere able to make a appointment for the next morning. They arrived on time. Rich immediate identified the problem, he had the new part he needed in the truck and put everything in place. All of this in 30 minutes

Michael is an absolute rock star. He helped me out over the phone during the holidays while on his…read morebreak. And then offered to swing by quickly right away if it didn't work... but it did. And not a single other plumber or handyman had suggested his idea to solve TWO frozen showers. He's a legend. Don't hesitate. This is good people.

Requested service to checkout steam heating pipes ( banging/clanging) and cold radiator. Without…read morephysical check, recommended adjusting radiator pitch and changing steam valve for over $400.

James & his company, JAMES SIMPSON & SON INC., came same day I called on a Friday. He found the…read morearea of the issue right away & returned the the day that worked for us, which was that upcoming Monday. He fixed the main issue at hand which was the water leak, & communication was polite, answered my questions, & gave a clear, fair estimated price before starting. I would 110% recommend Jim & his company for all your plumbing needs. THANK YOU JIM!

James came out today to diagnose and repair a leak from my upstairs radiator into my kitchen…read moreceiling. I am impressed with his knowledge and skill in determining the problem, getting the parts, and fixing the leak in a very tight and difficult spot in the ceiling. He explained what the problem was and what had to be done to correct it. He and his partner were professional and polite as well. I've used Simpson before to replace a water heater with the same efficient and professional service.

Finding a problem can often be a matter of process of elimination…read more It took three visits to fix the problem but eventually it was resolved. The technician that came was friendly, personable and knowledgeable.

After a long haul seven months of plumbing problems with the ailing Porcelain Throne's motor which…read moreeventually failed this week (what a way to ring in the 2010 year, right?). AYIA! It was like the death of all of us... My family and I endured seven long haul months of endless night sleep listening to the toilet run and leaking to rise hot water to stifling hot while one takes a shower. The toilet was immensely wasting water!! In addition, the shower's faucet was also immensely wasting water by dripping like a sick running nose. After two no-shows from this plumbing company of this week and finally a show today, the plumber replaced the toilet's motor, stoppage drain, chain, and toilet's chrome handle with the addition of two new washers of the shower's faucet, and new "hot" and "cold" shower knobs. This company's fees are by the hour for labor, and parts/ materials which totaled an utter gargantuan sum of $275.00. Woodhaven Plumbing & Heating is the area's local plumber as my family have utilize their services in the past. I rate Woodhaven Plumbing & Heating four stars as they have bad attendance of having two no-shows despite of numerous appointments with the added incentive office location within walking distance-- ergo, no excuse! After removing the existing parts of the toilet and shower knobs, the dude announced: "these parts are very bad that I put in all new parts buddy." Duh, really... no kidding Sherlock! That's why you're here to fix it dude! In addition, the work of this plumber is very sloppy as after the dude completed the job he left a gargantuan mess with debris everywhere in our bathroom. Personally, I believe all plumbers leave a mess with debris everywhere to make clients' lives hell as I spent much of the afternoon cleaning the dude's mess.

Narvin and Ricky came for an unusual full sized AC install in to a basement window. I wasn't sure…read moreit could be done. They put my mind at ease and whipping out his magical light saber called a "Ruler" and with great skill, was able to get this 14.000 BTU LG in to this small window. Very friendly and very good at what they do. Would use them again for AC/Plumbing/Heating.

I hired this company to address a kitchen sink "drain back up" issue, and was very happy that…read moreNarvin agreed to help on a Saturday night of a holiday weekend. He was very knowledgeable and patiently addressed my very difficult problem, even attempting to access pipes below my apartment in order to eliminate the blockage. Although the problem required a solution that was more complex than he could solve (condo building issue), I greatly appreciated his time and efforts.