The owner is rude, unprofessional and cannot get ahold of unless u show up. I do not recommend…read more Which is awful being I like to see small businesses grow.

I have had 8(!) pieces upholstered by Family Upholstery this year and I can't say enough about the…read morequality of the work. Todd is a true master of the craft. Plus his knowledge of furniture styles and antiques is truly impressive. And his prices are very reasonable. I highly recommend Family Upholstery.

Andy's trim shop, reupholstered our boat seats. He did a…read morewonderful job. The people there are so helpful and so knowledgeable about their trade. The seats look beautiful now, and are holding up nicely.

The place overwhelmingly smells like a little box, which 2 other customers in line in front of me…read morepointed out to the cashier who seemed to have the attitude that customers should be fine with that. Cats roam the aisles and one was sleeping on top of the checkout counter. Avoid this place if you have any allergies or if the smell of feline urine/feces bothers you.

If I could give 0 stars, I would. I dropped off my Husqvarna leaf blower at Johnson's Hardware…read moreRental and Repair in Groton, CT almost 6 months ago for a warranty repair. It was still covered under the Husqvarna warranty, and when I left it with them, I explicitly agreed to pay for diagnostics if the repair wasn't covered. About a month later, they called to tell me the carburetor needed replacement and that they had already ordered the part from Husqvarna. They never mentioned that the repair wasn't covered under warranty. I was told the repair would be done within a couple of weeks, so naturally, I assumed it was covered since they proceeded with ordering the part without informing me otherwise. Two months passed without any updates, so I called to check the status. They claimed there was a delay in getting parts, so I waited. Finally, after nearly 6 months, they called to say my blower was ready for pickup. When I arrived, I was blindsided -- they told me the repair wasn't covered by the warranty, and I was expected to pay out of pocket. I spoke with the Sales and Repair Manager, Gene Conley, who insisted that I had authorized the repair, citing a note in their system. The only call I ever received, though, was to inform me the part had been ordered -- nothing about the warranty status or potential costs. To make matters worse, when I expressed my frustration, Gene's response was shockingly unprofessional. He told me he didn't care if I left a bad review because they have "thousands of customers." I hope this review serves as a warning to others. Communication and customer service matter, and unfortunately, Johnson's Hardware completely failed on both fronts. Save yourself the headache and go elsewhere for your repairs.

Now permanently closed by all appearances…read more Formerly provided excellent work! His customers will miss him dearly! The days of honest-to-goodness cobblers is going past quickly, I'm afraid.

Came highly recommended. A craftsman indeed! Great guy! Fast, funny, quality! Need I say moreread more

I stopped in today hoping to order just four custom screen-printed T-shirts for Father's Day. I…read moreunderstand that every business has policies regarding minimum orders and production timelines, but what I did not expect was the complete lack of customer service. The employee behind the counter barely looked up from her phone (or whatever she was doing) before dismissively telling me there was a 12-shirt minimum and a 2-3 week turnaround time. There was no attempt to be helpful, no effort to discuss alternatives, and certainly no appreciation for someone who walked through the door looking to spend money. What makes this even more disappointing is that I have been a customer in the past and have spent thousands of dollars with this business. Unfortunately, based on today's interaction, that clearly means nothing. I didn't even bother explaining my history with the company. I simply turned around and left. If I wanted an impersonal, dismissive experience, I could have ordered online and saved myself the trip. Customer service is supposed to be what separates a local business from a website. Sadly, that wasn't the case here. I will not be returning and cannot recommend this business. There are plenty of other companies that will treat customers with courtesy and respect. If you're looking for custom apparel, I'd suggest finding virtually anyone else. Even an online ordering experience would have been more welcoming than what I received today.

Great customer service. Have done many orders here for my students and staff. Superior quality…read moreshirts, reasonable prices, and very personable people. One of the few places left that has that personal vibe. Big variety of choices to meet your team's needs.

Waterhouse appliance repair is reliable and affordable. Dave is friendly, thorough and generally…read moreknowledgeable about a vast number of household appliances. Seems like the guy can fix anything. Thanks Dave.

Horrible service. Had us send picktures of or washer for repair, had us order the parts, quoted us…read morea price. Took 6 months for him to schedule the install and then he wanted to increase the price by $100 over what he quoted. Needless to say we will never use his services.

Katie of KMR designs has done fabulous work. She has helped me to choose window treatments for…read morethree rooms. Finding the right textile is a challenge that she is happy to help with. Katie has a background in textiles and she is accomplished. Will, the installer, is polite, professional and efficient.

Great service and reasonable prices. Much better than the big box stores (Home Depot).read more

Over the past twenty years or so we have bought a washer and dryer, a stove and other large and…read moresmaller appliances from Morrone's. They have always offered good advice and helped us with our choices. Prices are competitive and they have always worked to keep our budget in mind. They're friendly and always great to deal with. Its a good thing to have a local business to deal with directly.