Andy's trim shop, reupholstered our boat seats. He did a…read morewonderful job. The people there are so helpful and so knowledgeable about their trade. The seats look beautiful now, and are holding up nicely.

Corey is a true Master at his work. He enclosed my 33 Grady and can't wait to see his expertise on…read moremy 45 Albin Commander. His quality of work and attention to detail is impeccable and the pride in his work is displayed with every job. Keep up the great work Corey!!!

Ct. marine canvas was so easy to work with. I am completely satisfied and Corey is the best!…read moreKathy Tosca

Matt was excellent to work with! He arrived on time, did great work, and communication was great…read moretoo. When we have carpets to clean again, we will definitely call him back. Highly recommend. :)

We have used Matt several times at both our homes . He does an outstanding job , his prices are…read morefair and he is a nice man

Had glass cut for picture frames, very quick and professional even for such a small job…read more Exceptional customer service.

Called them on a Tuesday. Their in box was filled to capacity so that tells me right away that they…read moredon't check their calls. Went to their web site anyway and filled out a service request. The computerized response was immediate: will contact you in 48-72 hours is the message. Immediately had a bad feeling about this so I decided to take the time and materials to fix the window myself. I'm glad I did. Eight days later I still haven't heard from these people. I figure I saved at least $500 by doing the job myself. One star and I'm being generous.

Came in after helping clean out an aunts apartment to find out if she had any actual valuables…read more Carla was great at helping me go through an obscene amount of "costume" and finding the real pieces! She was incredibly efficient! Took about an hour and I had thought it would take all day! I really appreciate her help during this difficult time!

Was travelling through Mystic CT when my watch battery died. It is not a typical watch and I have…read morehad jewelry shops refuse to work on it. This place was wonderful. It gave them issues but they persevered and got me running again. They were some of the friendliest and most professional people I have ever met. And the repair charge was very reasonable. Wish they were near my home.

I purchase a carpet for my hallway and stairs. Great service and support from when I chose the…read moreproduct, measurement service and installation. Appreciate the attention to detail and responsiveness of this local business!

Stopped in there Sat morning walked around for about 15 mins looking at carpet- not one person said…read morehello -can I help u - I never even saw anybody but heard them talking and laughing in the back somewhere-just rude

The place overwhelmingly smells like a little box, which 2 other customers in line in front of me…read morepointed out to the cashier who seemed to have the attitude that customers should be fine with that. Cats roam the aisles and one was sleeping on top of the checkout counter. Avoid this place if you have any allergies or if the smell of feline urine/feces bothers you.

If I could give 0 stars, I would. I dropped off my Husqvarna leaf blower at Johnson's Hardware…read moreRental and Repair in Groton, CT almost 6 months ago for a warranty repair. It was still covered under the Husqvarna warranty, and when I left it with them, I explicitly agreed to pay for diagnostics if the repair wasn't covered. About a month later, they called to tell me the carburetor needed replacement and that they had already ordered the part from Husqvarna. They never mentioned that the repair wasn't covered under warranty. I was told the repair would be done within a couple of weeks, so naturally, I assumed it was covered since they proceeded with ordering the part without informing me otherwise. Two months passed without any updates, so I called to check the status. They claimed there was a delay in getting parts, so I waited. Finally, after nearly 6 months, they called to say my blower was ready for pickup. When I arrived, I was blindsided -- they told me the repair wasn't covered by the warranty, and I was expected to pay out of pocket. I spoke with the Sales and Repair Manager, Gene Conley, who insisted that I had authorized the repair, citing a note in their system. The only call I ever received, though, was to inform me the part had been ordered -- nothing about the warranty status or potential costs. To make matters worse, when I expressed my frustration, Gene's response was shockingly unprofessional. He told me he didn't care if I left a bad review because they have "thousands of customers." I hope this review serves as a warning to others. Communication and customer service matter, and unfortunately, Johnson's Hardware completely failed on both fronts. Save yourself the headache and go elsewhere for your repairs.

This place is awesome! I ordered shirts as a going away gift for my wardroom, and the shirts were…read moreawesome! I worked with Brandi, and she was so helpful. She walked me through pricing and options, and the final product was delivered early. I wouldn't recommend anyone else above them.

Very friendly & knowledgeable staff. Embroidery work was completed correctly and in a timely…read moremanner. I would definitely recommend this business and I will be back if I need more embroidery work. Easy to find and work with.