I absolutely despise everything about Armstrong Zoom Internet. I wish I could warn you to steer…read moreclear and avoid this company at all costs, but sadly, they hold a monopoly on Northern Harford County, Maryland. If you want fiber-connected internet, you have no choice but to go through Armstrong--and they know it. They treat their customers like they don't matter, completely indifferent to the frustration they cause. I was a customer for over ten years, mostly because I have no alternative, and honestly, it's been a nightmare. After countless service calls over the past two years--each time they "fix" something only for the problems to persist--I've had enough. I demanded they come and fix it for real, but the chief service representative called to blame me, insisting it's all my equipment's fault, even when I told them the network had been disconnected from those devices for days with the same poor results, and he called me a liar! I have absolutely no reason to do so; I just want my network to stay online for more than 24 hours consistently. I am utterly drained from exhaustion and furious beyond words with Armstrong. At this point, I'll have to switch to some cell company's home Wi-Fi setup--anything but this nightmare anymore, and this company couldn't care less that I will no longer be a customer and that is the part that is bothering me the most, none of these "local" companies give a rats ass about us (the customer) anymore.

Every negative review you are reading regarding Armstrong Cable is 100% accurate. If you are one of…read morethe lucky ones that are reading this and have an option to use another provider, take this as a sign to do so. To save you the frustration I have, PICK THE OTHER COMPANY! Armstrong cable is the only internet provider in my area and charge an exorbitant amount for a slow internet service. 100% a monopoly and not sure how they aren't violating some antitrust laws with the way they conduct business. Not only are they the only provider in the area and you are forced to use them, but their service is slow, tons of outages and terrible customer service. Most companies ask you to commit to one year, after the one year is up if you decide to cancel then they have no problem with it. Armstrong cable on the other hand will automatically renew your contract and force you to stay the remainder of the contract duration or if you decide to cancel then you will owe them whatever is left on your contract. They wont let you leave, they charge you an arm and a leg for spotty internet. If I were you, and you are deciding on whether or not to use Armstrong Cable I would run for the hills and give it a hard NO!

My first time coming here & prices are better compared to the last phone store I went & he fixes…read morethe whole phone not just the screen & good customer service. I would recommend anyone to come here first before any other phone repair store.

DON'T GO HERE FOR A BATTERY FOR YOUR PHONE! They sold me a battery that was dead. It would not…read morecharge up to 100% and it lasted only one day. I'm sure he knew it was dead when he sold it to me. Also I was charged double price as to what I could order it online. But I wanted to replace the battery as soon as possible - BIG MISTAKE!!! Then when I handed him the money I had to ask for a receipt. The receipt stated no refunds or exchanges - too late then! Don't make the same mistake I did.

Below is from the report to the BBB…read more Initial Incident (3/14): I visited the store and worked with CSR Jose for 40 minutes regarding a three-line upgrade. Upon learning of a $150 in-store setup fee, I initially declined. Jose explicitly advised me that if I proceeded in-store, the $120 upgrade fee ($40/line) could be waived by calling Verizon Customer Service later. Relying on this professional advice, I completed the transaction. Follow-up (3/17): On 3/17, I called Verizon Customer Service and spoke with Dominic. He informed me that the fees could only be waived if the store provided a specific note on the account. I returned to the store at 7:30 PM (30 minutes before closing) with Dominic still on the line to witness the resolution. Unprofessional Conduct & Discrimination: The interaction with the employee on duty was unacceptable: Refusal to Assist: The employee refused to provide his name, refused to notate the account, and stated it was "not his problem." Hostility: He refused to speak with Dominic (the corporate representative on the phone) and walked away while I was speaking. Discriminatory Remarks: Most disturbingly, the employee told me I was "too old" and should have simply followed his instructions to return when Jose was available. Evidence: This entire interaction was overheard by Dominic on a recorded Verizon line. Dominic expressed shock at the employee's behavior and the blatant lack of professionalism.

First time ever calling this location to get some information on possibly upgrading to the iPhone…read more17 Pro Max with current promotions. Right after mentioning "discounts", I hear the click of the worker hanging up on me....

Rudest most condescending staff I have ever seen anywhere. Several customers in the store refused…read moreto help anyone. Bad mouthed customers when they gave up and left.

Switched phones to Verizon. Rep. Was 10 minutes late for 11:30 appointment. Only table in office…read morehad 8 chairs, all in use. We sat on a bench while rep stood and entered info. On her hand held device. Very noisy with other reps and customers talking loudly. Luckily we got seats at the table because an hour and a half later we were still trying to transfer 4 phones to Verizon. My daughter and I went to lunch leaving my husband still working on transfer. We've eaten and it's 1:30 and he's still there. To give the rep credit, she has been on her phone with customer service much of the time trying to straighten things out. We saw a woman who was there when we arrived and still there at 1:30. It's a horrible experience and there has to be a better way. While we were there they delivered another bench. Not needed. Get more tables and chairs. This better be way cheaper than AT&T . Update 2 pm and still working on it. 2 and 1/2 hours.

He was so very communicative and knowledgeable on the box. He also helps after the installation…read morewith any questions or concerns and has YouTube videos for almost every scenario. Recommended him to family and several also purchased. Way cheaper than cable and other streaming services. Huge selection of shows and movies.