I wasn't sure if my TV was able to be fixed or not and with the current sales I wanted to make a…read moredecision quickly. I called around to several places, but The Good Guys were the only one to provide me with FREE feedback. If the time comes that I need to have anything repaired, I will contact them first!

Really knew their stuff. No nonsense and very friendly. We had a tv that sat here unused for a…read moreyear. We finally called Carl and we had that puppy back up and BETTER than new within 10 days- and included ordering the part.

I've had overall good experiences at this Best Buy--3.5 stars. The staff and friendly and…read moreknowledgeable, and they're quick to direct you when you enter the store. I purchased two televisions here over the past year and got a great deal on both of them after comparing prices with other local retailers. The selection and quality were good, especially if you want something above 40 inches. I've purchased other small electronics here without issue, too. The only time I had a problem was purchasing an open box home phone. One of the main components was missing, despite being labeled in like new condition. I returned the phone with no issue. I will continue shopping for electronics and gadgets here as needed.

New Samsung smart tv, connected 12/31, compatible with Alexa. Needed to add an Alexas voice Cube,…read morePatrick and Geo. They returned but couldn't connect. Said I needed a new cable box from Xfinity which was installed 1/14. Texted Patrick. He responded 1/17, was away on a family emergency. I shouldd be back on Wednesday(1/25). Understood. No response since then.

Very nice owner!! Helpful and very knowledgeable about equipment & things you need to get the job…read moredone

Great little store with a diverse selection of Rock, Psych, Prog, Jazz, Soul etc. The owner is…read morereally what makes the shop special. After retiring from a career as a brilliant engineer, he gets to repair and/or tinker with vintage audio equipment and listen to vinyl and reel to reels all day. Not many people have this skill--- and the ones that do don't openly chat with you about it the way this guy does. He is as rare of a find as some of his records. I have purchased a few components from him as well as vinyl.

I walked in looking for audio magazines and just felt pulled into the space. Beautiful layout,…read morereally nice equipment, and the service is just great. I'll definitely be back soon for advice and purchase of new home audio. Definitely recommend at least a visit so that you can see for yourself.

Great place, with excellent high-end equipment. Dave was able to send out crews to our NJ, VA, and…read moreNY homes for installs, so we had a trusted bunch get the job done correctly the first time. Love the VPI and B&W loudspeaker pairings that were recommended, and the drop-dead look their architect came up with for our home theatres. Yeah, they actually have an architect who knows how to seamlessly integrate into existing surroundings. Even my wife is getting into movies now, so I can blast my soundtracks from The Fall of Western Civilization, which I produced!

For the past few years I've been on the fence about upgrading my home theatre receiver. I went to a…read moreHigh End audio store on 202 (concord pike) and was initially told about the quality of a Marantz system. Fast forward to the last two weeks, I had the time to go to the Best Buy in Christiana to see if I could hear the Marantz Cinema 30 system. They didn't have one on display but the associate (Rocky) talked with me about 45 minutes helping me understand the pros and cons of upgrading the AVR or speakers I have. Walked out feeling I was ready to make a decision and this is where things got interesting. I spoke with Marantz (yeah, I'm that customer) and wanted to know more about a recertified Cinema 30 they had compared to one that Best Buy showed in their inventory. The only difference was the extra warranty option Best Buy has and the key fact that if something went wrong, Best Buy would protect your investment with the same value you purchased for. Marantz wanted me to buy from them direct and offered me a discount on any item (new or recertified). Out of respect for Rocky assisting me for over 45 mins I went back to Best Buy to see if by chance they could price match what Marantz offered. 9 times out of 10, no, but Rocky took my request up the chain of command and came back with a surprising Yes. This review is because this man spent 3 hours and 45 mins with me over two separate days, without knowing If I would buy the system. On top of that, they don't get commission. So for what I saved combined with the amount of time and professionalism he showed me, I am happy to say I'm now the owner of a Brand New Marantz Cinema 30 receiver.

Please save yourself the aggravation and choose a different place to spend your hard-earned money…read more This store is very unwelcoming to certain consumers. The staff lacks diversity and is not very helpful to all customers. Some but not ALL. If you have ever encountered bias, then you can read between the lines and understand what I'm saying. The store has a very low rating for a reason. Hope this helps someone avoid the embarrassment that I experienced at this store. If you have, file a complaint here: https://bestbuy.speakuptrust.com/ The store location is #1480.

Bought my 2nd appliance from this location in November of 2025, the refrigerator, Samsung, arrived…read morewith a damaged panel, the day of the delivery I informed National appliance of Middletown that there was a damaged panel I was calm and polite, was told the panel would be ordered and I would get a phone call in 6 to 8 weeks, it is March 12th of 2026 and I have had a 2nd phone call a week ago to National appliance to inquire about my panel was told somehow it was NEVER was ordered but I was assured THIS TIME it would get ordered and I would get a phone call to confirm the Samsung representative had be contacted and the part was ordered, however I have not heard a word from National appliance. My suggestion is Home Depot or Lowes across the street, prices are similar if not lower. I wanted to support a small appliance company, in this case my mistake!!!

Worst experience I have ever had. First delivery they were…read moremissing parts. So they left, and partially put the "new" dishwasher in the spot. 2 weeks later they come back, no one knows what is going on, and they "install" the dishwasher, and when I go to use it and there are dishes in it-it falls forward and slams into my counter- no one ever secured, it so now it bangs back and forth. I called left a message. No one calls for a week, after 2 calls. Then it starts leaking. They blame it on me, and say they can't do anything about it. They can send someone out a (third) time. I ask to talk to the manager multiple times and he is conveniently -every single time and can't ever call back. This won't be the only negative post I put up. I want everyone to know- NEVER buy from here

Trying to make copies, get help and forget about anyone smiling ..customer service near zero,…read morecoworkers denying to help other coworkers.."not my area" 6 people inline behind me waiting for service while "only" worker talking on phone.. No manager ..his day off, no one left in charge, "you can call and leave a message" Went to FedEx instead..got my job done! Counted six other employees doing nothing? Could tell want they were doing..???

Every time I place an order for work to be done at the print shop it's not done on time. Too few…read moreemployees. Everyone is stressed. Shame on Staples for allowing this to happen. I don't have a choice but to take my business someplace else. Just too frustrating.