They do not answer their phones for 1. In the last 14m I have never received a call back from voicemail. Due to our situation there is supposed to be security code entered prior to information being disclosed or discussed. Has never happen. Every single time I have taken my child in we are there over an hour and the doctor is in the room LESS than 10 min. Anytime I have taken my child to the sick clinic the response is the same every single time "looks good to me, keep doing the same thing and monitor." No help, anytime I ask to speak to a manager they say they aren't in office and to leave a voicemail. Never get a call back read more

They never answer the phone. I have tried calling on many different occasions and it seems every time they don't answer. Went in once and someone talking to the front had explained that his wife and him tried calling them as well and no one was answering. Not just a me problem but seems everyone has the same issue read more

My baby and I were seen on our first Newborn Appointment with Dr. Lewis but she explained that she's not going to be regularly scheduled at jcmc, though I think she is amazing, knowledgeable, and gave us some great advice. So, we switched to NP Marsha Hull, and I am very glad we did because she is just as amazing! For every appointment I have different questions and concerns, she listens very well and knows how to handle concerns! I feel like it's very important to have a good relationship and communication with your pediatrician seeing your babies, and NP Marsha Hull is just what I was looking for! read more

focus of care is only for MDVIP patients. Creating a two tier system of medical care and not offering degree of care with respect to prevention and diagnosis like is done in VIP program. Shut down the Morehead City office with no notice to patients. I have been a patient of Joe Nutz since he came to Morehead City. I was never sent an email and had an appointment this month(Jan. 2026) and was never told by staff and no notice anywhere in the office. Was also given an appointment for followup in May 2026. If they knew last year they were closing, why make my appointment for the future? Poor management and no communication. read more

We really like Ms Lopez and before he retired, Dr Mattal was wonderful. Ms. Lopez is really understanding and helpful with my medically complex kids and they are supportive of our care decisions. Supportive of breastfeeding as well! Amaree with referrals was SUPER helpful with getting speciality care referrals renewed and patient with the multiple things we needed. I am happy with the pediatric care we receive and happy they have a care manager as a resource. read more

Drs. Mittal and Gopichand, and Charlotte are my favorites. Ms. Schaefer was my oldest daughter's favorite, but I'm not sure she is still there. Unfortunately, I have had regular interactions with JCMC and its staff since the pandemic. There are long waits and rapid changes in front desk staff as provider shortages but what remains consistent, especially with Dr. Mittal, is the dedication and genuine concern he has for my kids and the community. When my son was tragically injured by a farm tractor, he followed up on his care plan. Dr. Gopichand has patiently listened to me about my daughter's health conditions since she was an infant. He has attended school board meetings to advocate for the children and parents of Onslow. This practice has a large Medicaid population, yet it looks beautiful. All of the clinics are modern. Public or privately insured patients receive the same attention. While people may complain without resolution, if the JCMC administration is aware, they will listen. read more

Today I had a complaint about how long it took the doctor to come into the room to see about my son. He cane in wheezing & we sat for over a hr waiting on a breathing treatment. I was upset the doctor did come in after a hr gave him 2 breathing treatments. I was pleased with what the doctor did but as a concerned mother I was very dissatisfied by how long my son had to wait in his condition read more

Don't go here! This is the worst company. You will NOT receive health care. You will experience VERY LONG WAITS! This company is a scam. Personally, I have clocked 6 hours of "hold" time (via being put on hold) in the last 5 days! Unbelievable! Atrocious! Their staff has the compassion of a reptile. Their staff's education equivalent to a two year old. Last week as I was speaking to a new employee to schedule an appointment, and she had the audacity to tell me that she is learning how to TYPE! Unbelievable! read more

Since moving to Jacksonville NC this clinic has been discriminatory and unhelpful toward my sister and her son. The wirst part is that I have been taking my kids here for years.(Richlands one) She was transfrered from Richlalands JCMC to the one on Memorial Drive due to doctor not being in town and the Doctor she saw to establish services for her sons speicial needs were requested and researced by her prior to moving. She was willing to pay out of pocket just to get him established and so she did. Only to receive an additional fee for refferals that were not even put into system. So she called back after she paid and requested the job she was charged for be done. Only to be told Doctor has no idea what she was talking about bc he did his Job. Which after scheduling her sons specialty therapys, was told her insurance did not cover and had to go back to my PCP to request disabled paperwork for her son to get the therapy he needs. So she called and (DEBBIE) the receptionist, or whatever her title is was very rude and told her they will not help her, that she has to call insurance which was who told her to call her sons PCP. "We dont do disabled paperwork here. The doctor will not fill out paperwork you need and I wont even schedule you. We will not help you with this." The point here is that she really didn't even want to be seen at this clinic in the first place, the doctor (Dr. O) did not do what he was suppose to in initial appt but she was charged without a thought and when she needed and called for help for her sons paperwork to be filled out so he can get the therapies he needs urgently they were unprofessional and callouse specifically DEBBIE. Run, run as far as you can! This is America and we should not have to settle for substandard care, clinics, or care that our children desperately need. If I could give zero stars I would, not even worth 1 for this clinic on Memorial Drive. Shame on all medical personnal who discriminate and can not even do their job which they are paid for without kindness and respect for all human beings especially the disabled and children. Get a new career or go back to school and learn how to treat people the way you would want yourself and your own family cared for. read more

We've only been here a few times since my kids /knock on wood/ haven't been sick much...but when we have been here, it's been as good an experience as you could hope for. Not much wait time, you get seen quickly once you're in the room, and nice staff. Today's visit cemented my like of this clinic as I called from the school parking lot after picking up my son with a suspected case of pinkeye...and they told me to drive straight over. The doctor answered all my questions, never made us feel rushed, and had nice bedside manner. I was home within an hour and 15 minutes and that included waiting a few minutes for the script next door! I definitely recommend this clinic! read more

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Staff was friendly wait times were awful and everything in the office and exam room were so outdated.

Had problems about sleeplessness and urination at night. The doctors are friendly but when I mentioned prostate health it was dismissed and never checked. Now going to JCMC of Wilmington. My diabetes is better, blood pressure is better. Doctor checked prostate today and it is enlarged. Now waiting for labs for levels. Doctor said this should and could have been checked. read more

Five day turn around for a sports physical? Obnoxious. We like the Richlands office but apparently my daughter was seen here last summer and I have to have this office fill her form out. I was originally told it would take 24 hours and at drop off FIVE days. Stamp it and hand it back to me it's not rocket science. The lady at the front desk was really slow and this office in general gives off a janky appearance. Hopefully it's the last time I have to come here. read more

Unethically and morally incompetent. Claire the Medical Assistant, sat on my child's paperwork for a head CT for a week, which delayed the CT another week. Dr. Gopi, whom I had the upmost respect for, after receiving my child's result, ignored numerous phone calls and emails by not only myself but JCMC clinical staff. Being in the medical field myself, I had to personally go to the ER, and request records. My child has a 3cm mass near his airway. Thankfully his ENT got him in and we were referred elsewhere. If you're able to drive the distance please do so. I'm currently talking with other parents with similar issues. Btw, the office manager is a joke. It's been over 2 weeks since the initial incident with Claire and she has failed to call. Legal matters will be taken up. read more

This review is for the JCMC in richlands. its TERRIBLE. if you have a 10am apt expect to be there till noon. you will wait an hour for blood pressure then another 30min to be put in a room, then another 15 talking to a "nurse". i dont think this place has a real Dr. its laughable. the service is always terrible and slow. ive had to hunt them down for simple refills. i went in for a simple 6mnth revisit to get my meds filled and it took 2hours of nonsense... i hate this place and will be finding a new family Dr. DONT GO HERE IF YOU CAN AVOID IT read more

If I could do 0 stars I would. I work in the medical field as an RN. I care in for my child's first appointment after birth. Meaning mom is less then week postpartum still actively bleeding. After arriving on time, filling all paperwork and having all pertinent paperwork I sat for 30 min in the waiting room. Then when finally after being taken back after saying something, they had me undress my newborn and left, leaving us to sit for another 30 min the cold room. The level of incompetence is incredible here. They do not answer phones. They were ignorant to my babies bilirubin level test that was sent over from the hospital across the street. Terrible office and they are not to be trusted with children's care. The fact that they are open is due to lack of option for parents in the Jacksonville area. Find other options. Drive a bit and get adequate care. This is coming from a nurse, they provide unacceptable care. read more

Ive gone to 3 appointments with my newborn here and each time I've waited 45 minutes to an hour past my appointment time to even be put in a room and then another 15-20 minutes to be seen by the doctor. The receptionist there are not friendly and seem to not care about there jobs whatsoever, unfortunately this is one of the only pediatricians in Jacksonville, but as for me I'll be going out of town to see a pediatrician because this office is a joke. read more

If you want service that equates to that of a back alley way in New York then this is your place. If you want a doctor that got his degree from an online university this is the place for you. If you like sitting in a waiting room for unnecessary amounts of time then this is the place for you. The doctor that we met was this old Indian man who was rude to my wife who was only asking simple questions and was absolutely no help whatsoever. If you go here then you're guaranteed to lose half your day and only come out with more questions than you went in with. A cracked out meth head with a pair of tweezers could do a better job than the best doctor in this establishment. read more

Extremely rude and unprofessional support staff. Don't' except a clinic that expresses genuine concern or care. As a retired military family and changes with Tricare our family opted out of Tricare Prime Retiree and enrolled in Tricare Standard Select Retiree so that we had the flexibility of choosing our own providers. My two children were seen at JCMC since birth until Tricare made us transition back to a primary care provider at the Camp Lejeune Naval Hospital for approximately two years. I still would use the JCMC Urgent Care when appointments were not available at the Pediatric Clinic on base. Since changing to Tricare Standard Select Retiree I chose to personally go back to JCMC since my children always received exceptional care from Dr. Gopichand, Dr. Tse and Dr. Mittal. Since returning to the clinic this year, it has been an absolute nightmare to the point that I will not be going back to this clinic. First, it takes 30 minutes to get someone on the line to schedule an appointment, then a well child appointment for a physical and school medical release forms were booking 30 days out and lastly, the follow through with medication transmission has been terrible. This past month I ended up calling to the Richlands clinic to schedule the physicals since the Jacksonville Clinic was book for over a month. I received an appointment within 7 days, to be called the morning of the scheduled appointment to be canceled. The appointment was then changed to two days later. I had completed all forms for the school, to only have the Richlands clinic provide their own forms with wrong prescription dosages on the medications that son is to take. Upon noticing that I contacted the office and was assured by the Nurse Tiffany that all would be corrected and the prescriptions would be submitted to the Naval Hospital correctly which was not done. My husband went to pick up the corrected forms as instructed, and they were not ready and then he was given the same forms that we had with incorrect information. I ended up calling the clinic and escalating the issue and was put in touch with Meghan Muscarallella, LPN who assured me things would be corrected. Through her assistance and the help of Dr. Gopichand, my forms were corrected, but medication was not submitted to the Naval Hospital. (Makes three trips to pharmacy to wait an hour at minimum each time to be told the prescriptions had not been submitted) ...very unsatisfactory as this requires time off from work which ended up being wasted. Even with those issues, I still was giving the clinic an opportunity to serve my family and things just continue to become progressively worse. I received a call from Dr. O and tried to return it to wait 25 minutes to get through to be transferred to a nurse who then connects me to Nurse Tiffany who puts me on hold for over 25 minutes and the call gets disconnected, with no return to me. I end up having to call back and waiting another 20 minutes and was connected back to Tiffany who stated that Dr. O would return my call when he was done with the patient he was seeing. I did receive a call back from Dr. O a couple hours later who advised me to make an appointment for the next day, even though he would not be at the clinic. Again, I call the clinic and have an excessive wait on hold to be connected to make an appointment. I did receive an appointment with a part-time FNP who was great, but the nursing staff during that visit were awful (Tiffany was the primary individual who was rude to my family). The one that check me in was kind, as I had to request toilet paper to be put into the restroom and she did without hesitation and Tiffany just looked at me when I had requested it. I also had to take my son in for a walk-in appointment that day. With my daughter having a scheduled appointment, we were not seen until 45 minutes after the scheduled appointment time for her. Since my son was checked in ahead of my daughter his wait was approximately an hour because he did not have a scheduled appointment. Once everything was done, I was told by the FNP to schedule an appointment for today in order for my son to receive clearance from his initial visit. We were scheduled with Dr. Skashiw who insisted to my husband that the information I had received a few days prior was not the information that I was told. I have no reason to say otherwise and of course want the best care for my children, hence the reason I was choosing JCMC as the clinic of choice but have soon realized that everything isn't what it was a couple years ago. The providers are not following the same protocol and the information that is being explained is different from provider to provider. After my husband told me the results of the appointment, I reached back out to Meghan Muscarella for some assistance and clarification. She was to return my call after trying to see what the difference of information was. read more

Decent clinic. The wait was ridiculously long and the front desk people weren't very friendly. The nurse that took my son's vitals asked if he were still taking a medication that he's never taken. Basically she grabbed the wrong sheet. Mixed up patients. Then when the doctor came in, she was nice but rushed the exam. I'd say 3 stars is appropriate. read more

I was put on constant hold just to schedule an appointment. I got one person who said she call back but didn't-tried patient portal but no response either. Why bother to have a portal if you're not going to check it?! Phones cut off in transfers-they don't know how to use their own system! read more