It's a sham of a Doctors office. The PA Elyse Lamont is very good. The office staff is a joke they…read moredon't return phone calls. Won't call in meds for antibiotics, after forcing to get labs they call and say the doctors insists on seeing for another visit fee. The doctor then says it wasn't any emergency. Maybe the worst unorganized, rude, least helpful doctor I have even been too in my 53 of life. I would give it less than no stars.....

I had a very disappointing experience at this urgent care. To start, I called multiple times…read morebeforehand to check the wait time and no one ever answered the phone. I even went to their sister location first and was turned away - but they made me an appointment here for 2:00 PM. I arrived at 1:45, checked in, and still didn't get taken back until 3:15. The staff was unfriendly and came across as rude throughout the entire visit. They also ran multiple tests without informing me or getting my consent, which resulted in unexpected charges of several hundred dollars. The doctor was dismissive, pushy, and did not listen to me as the patient. After my visit, I called to report side effects from the medication I was prescribed and was simply told to stop taking it - with no concern, no alternative suggestions, and no support. Overall, the lack of communication, long wait time despite an appointment, poor bedside manner, and surprise charges made this an extremely frustrating and unacceptable experience. I will not be returning.

Wonderful delightful staff. Everyone was smiling and very kind to me and my husband. We both were…read morevery sick. NP Michelle was great. She asked questions and listened to us both about our concerns. We both are now feeling so much better! The clinic is bright and clean. Very clean! All around, a very good experience. The best Urgent Care we've ever been to. And since our NP moved away, we will be establishing Primary Care here, as well. My only complaint would be that they need chairs without arms in the exam rooms, for those of us who have wide hips. But still, the absolute best Urgent Care Clinic in Jville that we have visited in all our years of living here. That would be 17 years. Thank You Star Clinic Staff! P.S. the copay here was only $12! (For each of us. Normally it's at least 24!)

I would give zero stars if I could. Called at 11am today for an appointment. Made an appointment…read morefor 545pm. Not to mention this is my 3rd time trying to make an appt until someone at the front told me "oh you made that online, thats why it's not in our system" WHAT??? Why have the option??i Sat in the room for over an hour and a half waiting for the dr. I do not recommend this place. The hospital would be faster than this. Unfortunately, finding a decent "primary care" as an adult is not easy in Jacksonville. Only come here if you have hours to wait.

A pleasant experience from the front desk, but I was not diagnosed well by the nurse…read more A few days later I was given much better and more extensive care at Wilmington Health.

the dr is pregnant and they turned me awa because they don't want to expose her to unknown skin…read moreconditions or rashes. if you're pregnant and you're afraid why go to work? they tried to send me to another provider but they were booked up. this particular office was completely empty. They were not Friendly either.

This is the best urgent care in Jacksonville. Short wait times and staff who actually care.read more

I called with questions after my son was seen last week for a virus. The ladies I ended up speaking…read morewith told me I had not come in to be seen there despite me confirming the location and giving very specific details of my visit. They refused to answer my questions unless I drove 40 minutes to bring them the paperwork they printed out for me at the visit to prove to them that my son was actually a patient. They mentioned new systems however in no scenario should you ever just not have patients records and be argumentative about it. The questions I was asking did not even require his chart - simply if there was an OTC medicine he could take at his age and weight (that I provided) for his cough/congestion as they did not prescribe one. We will be finding a new practice to use for our son.

There are wonderful staff and providers there. My concern now is a dermatologist, which I have been…read moretrying to get for several months. Many do not take my Medicare Advantage insurance outside of my town, which really hurts, and the others are too far. I'm not driving right now, and having to find providers out of town is heart wrenching, and I don't think Wilmington Health is trying hard to get them there. Dermatologist Whatever is on my ankles is spreading and going up my legs. Then a lot of offices don't answer their phones, or they ask you to leave a message and they'll call back. Being old school, I'm for talking to people. Please get more Dermatologists here, or at least post why not!

My father is being cared for by Dr. Tida Lee. I have not had such excellent bedside manner shown…read moreby a doctor. My father is 91, and she and the entire staff have been amazing! I can only give five stars, but she is a 10 in my book!

I've been in this waiting room a few times. The front desk ladies Ashia & Katie are very…read moreprofessional and do an amazing job!

The guy at the font desk named Justin was extremely rude and unprofessional and call ed my brother…read morenames when he asked to go to the bathroom he made him go to the gas station this place is extremely unprofessional this guy should be fired immediately...!!!

I went here for an urgent care visit and had a terrible experience from the start. I called…read moremultiple times beforehand to check the wait time and no one ever answered. When I arrived, the woman at the front desk had an incredibly rude attitude. She immediately turned me away, saying they "aren't a typical urgent care," and told me to go to another location down the road. When I asked if she had the phone number -- since I had already tried calling and couldn't get through -- she scoffed and said they don't answer the phone there because they're "just SO busy." Meanwhile, when I walked in, the staff was casually chatting and only one person was in the waiting room. The lack of professionalism and attitude from the front desk alone was enough for me to decide I won't be attempting to come back. Highly disappointing and unwelcoming experience.

Both Dr. Haga and Dr. Hayes are wonderful physicians. They listen to you, do complete exams and…read morelabs. Their staff is very friendly and do treat you with respect. They have always helped me and my family when an emergency occurs. I would recommend them.

Useless. 1:30 in the afternoon I'm told they're taking no more walkins for the day. The waiting…read moreroom was eMpty! All I needed was a blood pressure medication refill for meds I've been on 20yrs. It's not friggin rocket science. I swear they're as bad as the VA.

Angie and office staff are awesome . I know in a busy office there are those who handle the volume…read morebetter than others, I was so pleased to find kind and helpful receptionist who took time to help me complete the registration process. The nurse was attentive to me and Nurse Practitioner very caring and knowledgeable. Thank you all!

The lady with blonde hair up front was extremely rude the three times I have been here. My…read moreappointment at 10 yet at 11:45 still here they keep saying they are busy and behind. Yet when I was three minutes late last time I had to reschedule. They have done nothing about the lady upfront who treats patients awful and there was a gentleman she was extremely awful to like racism is not a problem for them they allow her to keep doing it. When I asked if there was anyone to talk to they said an office manager but after 40 minutes and no one.

Took my child here and they were very patient with us! Was running behind and was late to the…read moreoriginal time and they still saw us. My baby received a shot and they were very gentle with the him. Our np answered all our questions and was very knowledgeable! Didn't rush us out of the office or anything like that! The staff was very welcoming and friendly. Loved the waiting room, it was beautifully decorated! I forgot to take photos. I loved the Christian decor they had as well! It was very cool.

My wife took our daughter here for asthma treatment. From the moment we walked it until the time…read morewe left we had a very positive experience. The staff was welcoming and the place was very clean and modern. Doctor Martin was very patient in answering all our questions and concerns. Not once did we feel rushed or displeased with anything we experienced. We will be coming back.

This office was recommended to me by a friend and I liked that it's a pretty short drive from our…read morehome. We've had three appointments thus far, and they average out to three stars. Appointment 1 - we were seen before scheduled appointment time. Appointment 2 - we weren't seen until 45 minutes past scheduled appointment time, with no apology or explanation for the wait. Appointment 3 - we were seen within 10 minutes of appointment time. The entrance to the office is somewhat confusing to find, as there is a group of buildings (all pointing different directions) with not much signage and parking on either side (imagine a half circle with the buildings in the middle and parking on two opposite sides) and the office entrance is actually facing the inside of the compound so it took a few minutes to locate. The actual office entryway/check-in desk is very cramped (barely enough room to walk in with a carseat--forget about someone trying to get in while you're standing there) and the waiting room feels cramped as well, though it's just on the small side (~10 seats). It looks a bit worn and outdated but it felt and looked clean enough. The staff is nice enough--not the best I've experienced but not the worst, either. It's definitely more "homey" feeling than the clinics at the Naval Hospital...and it's not as advanced, either. I was a bit surprised at the scale they used to weigh my newborn...at the Naval Hospital, it was a fancy digital scale that automatically took three separate readings and averaged them. At this office? An old fashioned medical weight scale (where you slide the weights across the bars to get it balanced). Well, that's fine for bigger kids and adults...but a newborn? The nurses and doctor seem to enjoy what they're doing and interacted well with my baby. I never felt rushed, but then we were only there for well-baby checks. Everyone was nice. That said, we're changing offices because they don't do immunizations for Tricare, and my whole reasoning for going to an in-town doctor was to avoid having to drive on-base all the time. Also, they seemed to imply that no town doctors could do immunizations (or maybe I misunderstood, but they certainly assured me THEY couldn't do them) somid have to go on base. Well, whatever the case, I did find a pediatrician's office that does immunizations, so I'm not exactly sure why Martin's doesn't do them. So, if you have babies and Tricare insurance, I'd probably not go here just for the inconvenience factor. But for other insurance or older kids who don't need the frequent vaccines, this place would be fine.