Good job inspecting our sprinkler stem in our condo building. Pleasant, informative, reasonably…read morepriced. Recommend.

I contacted this company after discovering one of the fire sprinklers in my house was leaking. It…read morestarted off good. I spoke to the office manager, she said that she would contact the guys in the field and get back to me on when they can come look at the issue. I was pleasantly impressed and surprised when she called me back in about 10-15 minutes and said someone could come to my house within 45 minutes. She did not mention rates or emergency service calls, nor did she ask if I needed the work done right away. I assumed we would get an estimate for the work. My wife said the serviceman arrived in 30 minutes, shut off the water, drained the sprinkler system and replaced a sprinkler head. Total time spent was less than 45 minutes. The first thing I asked my wife when arriving home from work was "how much did they charge us?" She said they didn't say and assumed that I was told on the phone. A day or two later we realized that their work did not stop the leak. I called them and they said that the leak was probably coming from the pipes or our air conditioner in the ceiling. They don't cut open ceilings or patch up dry wall so they recommended that I cut it open and send them some pictures to prevent a service call and charges. A few days later I received the invoice for their initial visit in the mail, it included a 4 hour minimum emergency service call for $460 + an additional $95 for draining the system. The office manager's email address was on the invoice so I sent her an email explaining the situation and the lack of communication by them and also the fact that they did not fix the leak. She apologized and replied back saying that it was an oversight and she would take 2 hours off the bill since it was her fault; thus reducing the bill to $325. I simply replied back "How about the fact that the leak isn't fixed?" I never said that I did not want to pay them. Shortly thereafter, I got a voicemail from the guy who is listed on their website as being responsible for Operations and Pre-engineered services. He said that he heard that I was complaining about their invoice and needed to talk to me. He wound up calling my wife as well and they talked about the situation and we thought we had a mutual understanding that we would go ahead and cut the ceiling open and send him pictures. I cut the ceiling open on Friday night, sent him the pictures via text message on Saturday and he called me back shortly after. While we were talking about the situation, he started talking about the leak coming from a brass connector and I told him no, it looks like it's coming from the PVC connection, he cut me off saying in a raised voice "Stop, just listen to me." At that point, I had made my decision that I would not be doing business with this company any longer. We did however continue our conversation and he said that he would check the schedule after returning to the office after the 4th of July holiday and call me back. On Tuesday the 5th, I received this email from the office manager (verbatim, copy & pasted): "I have talked over your situation with my boss. He told me to let you know we will not charge you for the service call to your house. He also wanted me to tell you to find someone else to repair the leak. We do not need customers who don't want to pay for services rendered. Especially after being offered a discount of $230.00. Best of luck to you. Have a great day!" I've dealt with poor customer service in the past, but this tops them all. They are poor communicators, lack customer service skills, and want to overcharge for work that did not correct the issue. They obviously did the right thing by waiving the initial bill, but they could have been a lot more tactful than telling me to find someone else and that they don't need me as a customer. Everyone associated with this company should be ashamed. I did not find any reviews for local fire sprinkler companies to guide me, so I've posted this review to help other consumers make a sound decision before contacting this company.

Great service! My fire sprinkler was leaking and fortify fire was able to assist timely. His…read moreteam did a good job and completing the repair. Their price was reasonable and fair.

Came on a Saturday to fix a leak in our fire suppression system. Carlos and Lester do great work.read more

Had all the hallmarks of a reputable and pleasant company. We liked that they had a handy reference…read morethat we could use to prepare and ask for a quote. They came to do a fire extinguisher inspection. It was orderly and quick. Rates were lower than our old fire equipment company in every category. They answered the phone on the first ring, and were even able to come the very next day in our case. Sincerely recommended.

Best Fire Equip did an outstanding job servicing our fire extinguishers. Melinda was on time and…read moreperformed a thorough inspection. Great job!

Excellent response and quick service. I had someone here in less than a day after my inquiry. I…read morefound them to be helpful, including showing me how to drain my sprinklers in case of emergency. The repair person, Gary, was friendly, on-time, kept me informed and was fine with my dogs. He left the place clean and also let me know what had caused the leak and how far the drywall in the ceiling was wet (much farther than it looked). I hope I never need them again, but if I do, I will definitely reach out.

They got back to me immediately with advice after I sent a late night message! Extremely helpful…read moreand responsive.

The technician was prompt and professional, taking the time to thoroughly inspect the issue and…read moreclearly explain the best solution. Even though they weren't able to replace the valve during the visit, he provided honest guidance and didn't charge for the service. Truly appreciate the integrity and professionalism--highly recommended!

Frustrating interaction. Had a leak in my fire suppression. System. The technician originally…read moredidn't show up. Then after calling back they did. Promised a follow up email or call. Nothing for a week until I started calling. Said they needed a note from fire permitting that I had to get. I went and got the note. Then sent it to them, only to be ghosted after repeated calls and texts. Contacted a different service who came within a week. Fixed the problem, but now I have black mold because this group held up work for almost a month.

A couple of years ago my boss introduced me to Joyce Oren at Code Three, to facilitate their annual…read moreToy Drive. She has been the driving force behind the Toy Drive. She tirelessly recruits donations, gets the local businesses involved in supporting the cause, rounding up volunteers and making all the arrangements with the base. In addition to her daily responsibilities at Three Alarm as well as training the Cadets. Whew! I would wholeheartedly endorse anyone who is looking for a great local company to provide their services for Fire Protection contact Code Three. Not only do they have a dynamo on their team, but they also give so much back to the local community. So keep the money at home and support a local business that supports the locals.

I needed a simple item, an escutcheon or fire sprinkler flange. I spoke with Joyce, twice she…read morerequested I provide pictures and my contact number. Long story short, she never scheduled me an appointment for a technician and poorly communicated if she could even help me! I guess job was too small or she just didn't want my business?

After purchasing my first commercial property I was promptly informed that I needed a thorough fire…read morecode compliance inspection, including auditing all the fire extinguishing equipment and fire suppression systems. A friend recommended Liberty Fire Protection and I was blown away by the professionalism and thorough knowledge of Joe and his friendly staff. I received a detailed report of the inspection results. Since there were a few fire code violations, Liberty Fire Protection was able to make the necessary repairs, retrofits and installations and we were code compliant once again! And Liberty will do my regular inspections going forward, all for less than the other bids I received. Every property owner should schedule and conduct inspections having their commercial fire suppression systems equipment regularly maintained by a licensed professional fire protection service like Liberty Fire Protection.

I have a home fire sprinkler suppression system that had a leak in the ceiling of my garage. I…read morecalled Joseph to explain the problem and provided actual photographs of the issue. I made it crystal clear that this was a RESIDENTIAL application. Joseph indicated no problem, they could absolutely handle it. I made 2 appointments...the first to deactivate the system and to repair the leak, and the second to return 24 hours later to re-activate it. I took 2 days off work, moved several cars so they could have access to the ceiling, and scheduled a contractor to repair the ceiling hole access afterwards. When the day of the appointment rolled around, I received a text from Joseph 15 minutes AFTER the appointed time, saying that they were not coming to do the job. Apparently they were not insured for residential work after all. He did take ownership of the mistake, for which I will give him credit. But if you want a dependable company that does what they say they are going to do....find someone else.

I needed a tagged extinguisher mounted at my property so I got four quotes. A few places were vague…read moreabout how much this would cost and their availability. One place even ghosted me after they realized I just needed one extinguisher so not the best experience! Alex was the most straight-forward of the four businesses I spoke with. He was also easy to schedule with and I had a good feeling about working with him. Day of, he showed up on time, the installation was painless and payment was easy! I couldn't ask for more. I'd highly recommend Alex and Oak Fire Protection!

Their service was excellent. We had a commercial kitchen fire suppression system that hadn't been…read moreserviced in over 7 years and needed to be upgraded. They solved the problem within a matter of days at a very competitive price (certainly lower than our previous service provider).

Amazing team. They came when they said they will. Produced all the required papers work for the…read morecity. Designed a budget friendly system and deployed it. FYI passed inspection on first try :)

If you are looking for a reliable and professional company look no further. They are awesome to…read morework with and they are able to provide service quickly. I always receive outstanding customer service and will continue to use them as my provider for fire protection