Do not shop at this JCPenney. The store manager of this store is uncaring, inflexible, and will talk down to you. Do not buy the cheap robo vacuum cleaner that will break in months. Don't expect this store manager to care. He will just quote you policy; even for an 18 year employee. read more

The employees are very rude, disrespectful and untrained. Guy and Presley were awful!! read more

I haven't been inside one of these stores since I was knee-high to a grasshopper, but I was looking for some new jeans and my son needed shoes. Typically, JCPenney wouldn't be my first or even third choice to clothes shop, but this location is about 5-minutes from my house, sooo YOLO! The layout here hasn't changed since I was a kid. Home goods in the back, clothes in the front. The men's jeans selection is super small and the store was destroyed. Clothes, toys, and shoes just kind of strewn about everywhere. We didn't find any shoes for my son, but I did buy one pair of pants. The line to check out was insanely long. Stretching all the way into the bedding area. One thing we did notice, there were zero workers on the floor while we shopped and only four people checking guests out. Needless to say I don't think I'll be coming back to JCPenney for a long time or ever. Sorry, JCPenney. You're out! read more

Incredibly rude and horrible photo center staff. They cancelled our appointment earlier in the day and we had to call to reschedule. There was a large crash ahead of us which made us late, we called and they reassured us that they could still take us. When we arrived, they told us that someone had taken our spot and that we would have to wait TWO HOURS to get our photos taken. Absolute scam. They were not apologetic at all for their mishap and did not communicate this to us beforehand. read more

Had a terrible experience with Guy and Presley during a return this evening. Guy (the manager) and Presley, the '19 year old' employee is there 'EVERYDAY' (she stated this multiple times) & will make double dog sure I don't attempt to return a sleeveless blouse without a receipt because she is there, again, 'everyday' policing returns without tags & hollering at customers because on HER WATCH being right is more important than learning to interact with customers in a kind, professional way & Guy is right there behind her backing her up. This is exactly why the parking lot was empty on a Saturday afternoon..... but hey, as long as she's right & Guy says she is, that's all that matters. Maybe he can point that out at the next business meeting when ask about the lack of sales. I will cut my card up and will never be back there, ever. There are too many other places in Providence to buy sleeveless blouses that actually want customers. read more

Some people say "wow! very impressed with this store..." yeah I am too... at how horribly managed they are. They're customer service is the worst customer service I've ever had to deal with and I worked in the food industry for several years. I tried 5 times to purchase shampoo online for a cheaper option, and have it ready for pick up. Each time I got a processing error- I thought fine, I'll go in, in person and get this sorted out. What happens instead? I get charged a extra $10 and told "sorry, not much I can do. That was my manager." I'm going to be calling customer support next. Boo JCPenny! read more

The store looked really good when Matthew was the store manager. It became very organized, great customer service he brought back to the store. Unfortunately no longer is he there the store and managers are rude. Especially the new store manager Luke and some of the other manager. I recommend going to the rivergate location. read more

I recently became a first time client at the JCPenney Salon, and I will definitely be going back. I didn't have an appointment, but they fit me in when I made a last minute decision to visit their location...however, they do prefer appointments. My designer was Brittney, and she is a true sweetheart. She's honest and helpful, which is exactly what I need in a stylist. I needed my eyebrows waxed, and I told her how I wanted it, and while some will go too thin, she did it perfectly. She also trimmed and flat ironed my hair, giving me advice on products that will help me. The pricing is dependent on who your stylist is, but they will provide you with a price list. They also give you a Welcome Packet full of coupons, and they have a frequent visit card. My appointment is already made for my next visit! read more

JCPenney - The salon is in the back. - Department Stores Near Me - Mt Juliet, Tennessee

Wow! Very impressed with the layout and cleanliness of the store. The staff was professional and available to assist immediately. I had a gift card and stopped here at this location I live closer to the Rivergate location and my comparison comes from this store and the store at Rivergate mall. I'll be back. read more

JCPenney - Department Stores Near Me - Mt Juliet, Tennessee

Photo studio is rude and unprofessional. We have 3 families here to spend hundreds on holiday photos. 4 pm appt time. Sara- associate-Will not start with first family. One family member in restroom- opps sorry can't start. We need all people here. Will not return. read more

I always go here to get my hair done. They always do a great job! I think the lady's name that this was Lindsay read more

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I was there 1 hour and a half waiting for an employee (Andrea I believe, I don't remember well.) to check out my items.

I have to give Tonya the Manager, Elaine and Trey big coodos. They went over and beyond to satisfy me and mske me very happy. I went into JcP earlier and found a few things and when I got to the check out was told I could not use my 20% off and my reward points were gone. I walked out! I went back later and the jacket I loved was gone. Elaine called 2 stores and found it for me and had it dropped shipped free. Plus Trey let me purchase my other items and found my points plus gave me 25% off for spending over $100. I walked out spending $2.97. I love JCP!!!! read more

Horrible Customer Service Ordered a Comforter set thru JCPenney.com for store pick-up. You have to go to back if store to retrieve. I asked to use a buggy and was told I was not allowed per CDC regulation. I asked if CDC regulation why is it that every other store in this Shopping Plaza has buggies for customers? I asked what about elderly or persons with ailments who sometimes use buggy just lean on or assist with walking? Or simply if you want to shop and not have to hold your items while looking? The rep I spoke with in Customer Service told me this affects their employees livelihood. I informed her they've lost a customer. End result I returned my comforter set and ordered a more expensive set from Belk. I was greeted at the door. I advised of my online order. It was brought to front for me. And she offered to help me to my car. I asked for a buggy and was given one promptly. Upon returning the buggy she met me 1/2 way. I watched her wipe down buggy (only took a short time - satisfying CDC regulation in my opinion). Bottomline- Customers still want to be treated with respect and humanity. Not like a disease waiting to infect you. As demonstrated by Belk you can stay safe and show your customers their money matters. read more

I'm being very generous with the one star. If I could give this location no stars, that's what I would do. I was treated very rudely in this store by a manager at that in the jewelry section. I bought a replacement plan for if and when I lost a back to my earring (which happens to everyone) and when I went back to get the replacement she acted like it was not something they had for one, two was very rude in her comments to me acting like I was making her go so out of her way. read more

If you are a man on the tall side, good luck finding pants. My husband and I are always on the hunt every time we go for a 36X34 and always walk away with the only 1 pair in the store. Other than that, I'm a fan. They do have some big and tall options that are pretty stylish. read more

This place used to be AWESOME before Penney's rebranded themselves. Now I go in there and think...they really think people want to wear this stuff?! Of course, that's the company's fault and not this store. This store is pretty decent. Fitting rooms are usually nice, customer service is great. I just can't give this place 4 stars anymore because I think some of the things the company has done over the past few years is just stupid business. I wouldn't recommend the salon. I only went once, spent $100 on hair color, and couldn't even see a difference. I've had much better luck at cheaper salons. read more

I would NOT recommend the Photo Studio. First, they gave my son a photo CD of a different person (sorry to the person - we still have your photos) Then, they blamed the computer instead of taking ownership of the mistake. I made several phone calls and the calls did not get returned. Today - several weeks later and several more phone calls later - I finally get a message from the manager stating (1) she lost my phone number because she had a pile of papers on her desk and threw most of them away and (2) she did not need to talk to me about my issue because my son had the photo session not me. So, between all of the mistakes, not great pictures and the unacceptable customer service, I would recommend getting photos taken elsewhere. read more

I'm not sure why I was given such a difficult time by an employee by the name of Wilma working in customer service, however she was very rude. I purchased a pair of tennis shoes for my daughter at the Paducah, Ky store and the shoes were two rights. I was very disappointed as I had gotten a really great deal on the shoes. $8.99 First Wilma said she couldn't help me before she even tried and then she repeatedly asked me what the store number was in Paducah, KY and said she couldn't do the return without it even though I had made the purchase with my JC Penny credit card. None the less another employee came to assist her with the transaction but she has really put a sour taste in my mouth with it comes to shopping at this location. Good luck if you have a return and don't have the receipt, you may have to think outside the box for the employees and call the store you made the purchase at to obtain the store number as they act if they can't think for themselves. read more

I had a great experience today at the salon. The cosmetologist, Tarsha, was very open, friendly, and attentive. She worked quickly and was able to finish me up in no time with the exact cut I wanted. The rates are very reasonable and the salon itself is clean and up to date. I'll definitely be going back. read more

I love the cut and color, but I went here hoping to find something more affordable. It ended up costing the same amount as the high end salon I usually go to. read more

If I could go lower I would. Don't order a mattress from JC Penny, after 17 days they have no idea where it is, told us we could just cancel it if we want too. Poor customer service from JC Penny online help also. JC Penny will follow Sears very soon with a out of business sign. read more

I love JCP they are always so nice and helpful...coupons are amazing best deals ...unlike Belk where the coupons NEVER work for anything you are buying. JCP quality clothes and home profor reasonable prices read more