I called and asked to speak to the manager. The girl said, "Let me get her" and put me on hold. I…read morehad my phone on speaker, and after 25 minutes of being on hold with nobody ever coming back to the line, I hung up. I then called back and had to once again listen to a lot of information up front from a very slow voice that made it seem like it was longer than it actually was. When someone came to the phone I asked for the manager and the girl said, "That's me." I told her about calling and being on hold 25 minutes and asked her if she thought that was acceptable, and she said yes. I said are you? So you think it is acceptable to leave a customer on hold for 25 minutes without ever coming back to the phone, and she again said yes, we're short staffed. I then explained the reason for my call was because I had purchased several wildflower scents but have to keep buying the plugins because they burn out so quickly. She indicated she knew that they do. I told her I know someone out of town who had the same problem and that location let her trade them for new ones, and I was calling to see if this location would do that as well. She responded no, it's against our new policy. I asked about the policy, and she said that they've had so many problems with these that they no longer exchange them unless they haven't been used, have a tag still on them, and within 90 days of the receipt. Through my questions she confirmed this is a problem that the company has dealt with for a long time, so they can no longer afford to swap them out when new ones go bad. I told her I've already bought so many and have these scents I can't use, and asked her what was I supposed to do. She told me to not let a scent run out before switching to another scent. Then she told me that when I switched scents I should keep the unit unplugged for 3-4 days to let it reset. I questioned that. She said they aren't supposed to be plugged in all the time. I told her that is what they are made to do. Also there is no documentation anywhere to tell me this so how was I supposed to know. She said when I bought them the salesperson should have told me. I said with everyone I've bought, nobody has ever mentioned anything like this, and it doesn't make sense. She then said, well at least keep them unplugged for 24 hours. At that point, I asked, are you making this up. She of course said no. I said, well it seems like you are just pulling stuff off the top of your head, and you are giving me conflicting information. I said to summarize this, your company knows that they are and have been making and selling a inferior product, one that isn't cheap at all, and one that although more than twice as expensive as Walmart, lasts only through a few scents, and sometimes not even through 1. And you tell me that it is because I need to do these things (above) in order for it to not go bad. She said yes. I said, well I'm sure you don't care, but I'm not sure I want to shop with your company any longer. Have a nice day. I hung up and am still shaking my head at this entire conversation. I thought Bath and Body Works was better than this.

Ordered on-line to take advantage of sales that were ending on a Sunday evening. It was easy to…read moreshop on line. The line inside the store was very long but moved swiftly. All registers were open. Plenty of salespeople on the floor. I really appreciated the parking at the door for picking up orders. Lovely store. Very friendly.

When merchandise is sold at this store most everything is not returnable. I purchased Ebin spray…read moreand noticed it wasn't even half full. I went to just exchange and was told I wasn't able to make an exchange or get my money back. THE CAN WASNT EVEN FULL. The manager was there and she felt the can was not even full. I asked her to call the owner and preceded to call him/her and she didn't tell that she felt the can herself and that it was not full only told the owner I felt myself it wasn't full. I felt because she originally said no she persuaded the owner, over the phone, it wasn't returnable or exchangeable. I only go to this store because they are the only store in the area for ethic hair or products and will not return. I will not be a returning customer for this store.

what kinda business does not have working phone number??…read moreMost useless "beauty supply" store. does not have anything you need beauty wise and you get 0 help here with ANYTHING workers were only trained to sit in a chair and check people out 0 stars but I have to mark something.

the management was extremely rude for the third time! Ulta's website will not allow you to alert…read morethe store for curbside orders and the staff including management was extremely rude (The manager is Caroline) she yelled at me and walked away while I was trying to explain the situation. They are racist in that store!

I find your store to be the most unfriendly. I had gone in Sat. 9/9 to buy Madison hair color. I…read moreknew I had seen an email for $10 off for purchase over $50, but the girl at the register would not help me find the coupon and all I was able to find is a $3.50 off coupon which she told me that's all there is. Well, I get back home and see the coupon and others to use. Coupons are to help those that shop at Ulta, but for the staff not to help you by informing customers of coupons is just wrong! I will not be going back. Terrible customer service!

Amazing selection of wigs, dye, dr bronners, clips, hats, panty hose, nailpolish, makeup, too many…read moretreasures to list!! This is my go to for all my hair needs. It is also just nice to go sometimes with a friend for fun, you never know what you are gonna find! Esp if you are needing a new look or wig Everything is reasonably priced and surprisingly organized:) Parking is a shitshow like everywhere is Nashville. If you park in the back beware of massive potholes;)

3.5 I've heard the…read morestories. I've read the (thinly veiled rac1st, if we're being all the way honest) jokes. I went and experienced it and it was fine. Useful, even. Look, if Hair World is surviving the rent in Maxwell, Nashville, TN in the year of our Lord 2023, they have to be doing something right -- and had to have been doing it for quite some time because they've been at the location for a minute and we all know that rent isn't cheap. More power to them. As with all things in life, change is constant. The change I have been experiencing is with my hair- specifically, my hair texture/grade. As a young(er) man, I didn't value and take care of my really awesome hair. I didn't investigate proper care. I didn't care about products. I didn't educate myself on techniques to make it shine. I lucked into some good styles and let the very basics do the rest. Fast forward to now and those glory years are well behind me. I needed to invest in what the kids are calling 'protective care.' I set off to Hair World and found the people, products and advice I needed to enter into this new phase of hair care. Useful products. Helpful people. I will return (if needed).

Do not shop at this JCPenney. The store manager of this store is uncaring, inflexible, and will…read moretalk down to you. Do not buy the cheap robo vacuum cleaner that will break in months. Don't expect this store manager to care. He will just quote you policy; even for an 18 year employee.

I haven't been inside one of these stores since I was knee-high to a grasshopper, but I was looking…read morefor some new jeans and my son needed shoes. Typically, JCPenney wouldn't be my first or even third choice to clothes shop, but this location is about 5-minutes from my house, sooo YOLO! The layout here hasn't changed since I was a kid. Home goods in the back, clothes in the front. The men's jeans selection is super small and the store was destroyed. Clothes, toys, and shoes just kind of strewn about everywhere. We didn't find any shoes for my son, but I did buy one pair of pants. The line to check out was insanely long. Stretching all the way into the bedding area. One thing we did notice, there were zero workers on the floor while we shopped and only four people checking guests out. Needless to say I don't think I'll be coming back to JCPenney for a long time or ever. Sorry, JCPenney. You're out!

Bought a gift for my wife for our anniversary. Thank you btw she loved it! The staff was courteous…read moreand extremely helpful. Wonderful selection of unique gifts and indie makeup brands!

I had an appointment to have my makeup done at The Makeup Altar by owner and makeup artist Melanie…read moreMills. Melanie was able to enhance my "mature" (63 years young) features to create an amazingly glamorous look. Its understand why she's an Emmy Award winning artist and sought after by famous Hollywood stars. Not only is she instructional, but she's fun! I highly recommend Melanie and the amazing team at The Makeup Altar!

I've been here a few times in the past few weeks and I must say the customer service here is…read moreoutstanding. I believe the employees name is Austin and another friend whose name is didn't catch with red hair are both outstanding. They both take the time and care to make sure you get exactly what you need to be successful, and are great about informing you of the promos in a way that is fun and not pushy. They even encourage you to come back and show them your new look! Sometimes beauty supply stores can be intimidating but the staff here makes you feel like a best friend and guarantees you leave with not only the right supplies but also the confidence you need to be successful.

From the owner: Sally Beauty at 300 Pleasant Grove Rd455 in Mt Juliet, TN is your go-to for thousands of salon…read morequality products at budget friendly prices, including the best in hair care, hair color, accessories, styling tools, cosmetics, nail care, and salon equipment. You'll have everything you need to inspire pro results at home. With nearly 3,000 stores across the U.S., Puerto Rico, and Canada, we carry top brands like Clairol, L'Oréal, Wella, and Chi. Need help with hair color? Our free Licensed Colorist OnDemand service connects you with expert colorists for personalized product recommendations and easy to follow guidance. All products are backed by our Love It or Return It Guarantee. Unleash your PROtential, only at Sally!

I was trying to find eyebrow threading and decided to go to Ulta since I remember they have a brow…read morebar. The service was great, I don't think they do too many threading there. The person doing was great, I could tell she doesn't have lots of experience and when I went to pay they couldn't find the price in their system. After the cashier found it I saw the price ...... OMG $29 for eyebrows threading. I told her the price is outrageous, definitely overpriced. So if you want to pay triple for eyebrows threading service go a head !!! I think is ridiculous. Very disappointing and felt scammed. BUT my fault for not asking before getting the done.

Stylist was distracted, and I got a haircut that was choppy, uneven, and way too short on top. I…read morewas hoping for around an inch off my layers but list much more. I've had a good cry over this mess and have no idea what to do but wait for it to grow. I'm embarrassed by my hair. Do not go here.

My cousin and I had some time to kill before our flight and happened upon this cute store right…read morenear our Airbnb. Latashja, the owner, was the absolute sweetest! We bought some fun nicknacks, talked with her for a bit, and found out her husband plays guitar for the band Lonestar! Will definitely be back if we ever make it back out to Nashville, definitely a fun way to end our trip!

Loved visiting this colorful store and meeting the owner who is so welcoming and kind. Will…read moredefinitely be coming back for more products!