I think department stores get overlooked for a place to shop. I seem to underestimate them. Today, I had some time to kill to I went in and I was surprised at the bargains I saw. Right now, fall decor is on sale. I saw some great deals on center pieces. Time to get things while they last. I enjoyed looking through the matching Christmas PJs. I ended up in the jewelry section and found myself a few pieces of bling. One thing I liked about the store is there were several areas throughout the store for checking out. Sooo if the front counter has a line, check out the one in the back. read more

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I ordered a pair of boots and I ordered early because I wanted them in time for a special event. I ordered the 7.5 and was sent the 6.5. I have to pay a $10.00 charge to exchange them. I tried talking to them and they were unforgiving. I will not purchase from them again. Now, I have to go out and find another pair of boots which is a hassle for me because I have a hard time standing and walking. Who needs this hassle in this day and time? read more

Love the store ,great prices when they have a sale. I'm looking forward to the day they can have fully stocked shelves again.

I'm not from the Tennessee area, so I've only ever been to a Belk one other time and it wasn't a great experience. I needed to get a couple things before headed out of town tomorrow so I decided to give them another try. I stopped into the Mt. Juliet location on a Sunday afternoon and the store was clean and fairly organized. The clearance racks were jammed full with clothing (great for good deals, bad for actually looking through the clothing to find them), and after walking around twice, I was able to find the items I needed that fit me. I went to check out and Kelsi was my cashier, she was quiet, but friendly. After scanning my items, she pulled a coupon out of the drawer and scanned it, giving me $20 off, score!! Such a nice action and increased my chances of coming back to Belk in the future! read more

If I could give 6 stars, I would. I had an absolutely wonderful experience here. The manager Michael took care of me with a return issue I had, even though it was completely my fault. One of the most emotionally intelligent and genuinely thoughtful people I've ever met. Thanks, Mike, for making my day. Kind people are my kind of people. We need more like you in this world! read more

When you go to a discount department store like Belk, you don't expect much. You should expect competent service and people not to interrupt. A few days ago, I went to a Belk and made a few purchases, including a nice pair of pants at a good price. When I got home and showed it to my wife, she noticed the anti-theft device was still in the pants. This left me unable to wear them to my new job. When I went back today, I had the receipt, and went back to the store, and went to a nearby cashier, which was in the ladies' department. Since all I needed was the device taken off, I figured it shouldn't be a problem. But before I could explain my need, she interrupted me and asked if it was men's or women's pants, I admitted it was men's, and then she curtly told me that I needed to go to the men's dept, clear across the store. Now when I got there, I was able to explain my situation, and the girl at that counter was very nice and helped me out, but the annoyance had run it's course, I thanked her for how nice she was, and finally got my pants free from the threat of alarm (which activated as I walked into the store). read more

This was my first time to Belk. I stopped by this location because I was under the impression that they had a lot of different KitchenAid attachments. I was in the market for a 6qt lift style, metal bowl. I looked on the website & noticed they had it for $44.99, normally $59.99. What a deal! The website doesn't have any way to check if an item is online only, or in stock at the store. I found a $10 off $50 coupon online. I thought I'd get the bowl & a couple woodwick candles. I arrived at the store a week before Christmas. Not too busy. The store is a cross between a Kohls & an old JC Penny. I found the small kitchen section & only saw a few of the 5 quart, tilt back mixers. I asked a woman for assistance & she said that was all the kitchenAid stuff they had. Online they had about 8 pages of stuff. In the store they had a small table with some mixers. I was annoyed that I drove all that way to not get what I needed. I couldn't find the woodwick candles either. Bust. read more

Don't waste your time going to this store. I went for a birthday gift for my wife. Wanted a new perfume for her. I have been going to this store since they opened and always found what I was looking for. The last three times I went in I left without buying anything because the did not stock their products. Today the first thing the salesperson said to me was she didn't know anything about the perfume. She got the manager, a man and he knew even less.. When I picked out one from the testers in the counter, he said sorry we don't have that in stock. He offered to order it online but I said I could do that and his response was go ahead then. He had no interest. I will not spend another dollar at Belks read more

We don't shop at Belk but I needed to exchange some Ralph Lauren clothes for my toddler that were a gift. They didn't have many brands for his age group so it was hard to really find anything we liked. We found 3 things we liked and a really sweet women working in customer service on the children's side was very happy to help us. I wish I knew her name because of how pleasant she was. She was older with blonde hair and glasses. She told me they were going to expand the children's side which will be great for us to come check out in the future. Even though they didn't have much to choose from she put the rest of the refund on a gift card and I'll just shop online. This was a great shopping experience tonight. read more

I normally have had really good experiences here. The employees in the clothing departments are wonderful; they always are so helpful and attentive. However, I did not have a good experience at Clinique today. Me and my mom were looking at all their different foundations and the employee working there was not friendly at all. We just wanted the basic foundation; she made it too complicated and was rude about it, almost talking over my mom. Then, I made a comment under my breath about finding the right foundation should not be this complicated. As we're checking out, the Clinique employee says "To answer your question about why it's so complicated, I don't make the foundation and there's just lots of different kinds." She was so rude. Will not go back to this Clinique station. read more

Belk is one of my favorite stores! They have a wonderful variety of name-brand merchandise, and I can always find something I like! I particularly like their ND (New Directions) brand. They have the best towels, too, the Biltmore brand. And I have bought luggage here several times. Overall, they have good selections in every department. read more

i know working in retail is a hard thing to do: putting up with persnickety customers, cleaning up after slobbish customers, etc. but really, this place has some of the rudest staff i've encountered. i overheard some very kind, polite customers ask an associate if they had shoes in a certain size, and the assoc. said she wasn't sure. the customers then kindly asked again if she had one of those hand held scanners that could tell if they did, and the associate just kept walking without response, then turned around and said, "everything we have is out, i don't know, i'm just here to clean up." she then began straightening the shoe boxes out and turned and said she couldn't help them, and they could ask "tina". who the hell is tina? i didn't know, they didn't know. they stood there kind of dumbfounded. oh yeah, i had also been standing in the empty shoe section for 10 minutes with a boot in my hand waiting for help, and no one even acknowledged me. several associates walked past me, avoiding eye contact, not asking if they could help me, no sign of kindness of caring, or customer help at all. i've never had a good experience in this belk, it just seems like the customers are bothering the associated by being, well, customers. :/ read more

Woman at Clinique counter wouldn't acknowledge me standing there or put down the telephone to help me. Kept yapping about her schedule and what time she had to be at work the next day with the person on the other end of the phone. Belk's management is non-existent. Unbelievable that employees are allowed to openly talk on the phone instead of help paying customers. Back to Macy's I go. read more

I agree wtih Rachel M... lame clothes, no suits or seperates, prices are too high. I gave it 2 stars because of the clinique counter....

I usually like Belk, as it has a mix of designer bridge lines & more affordable brands, as well as a great lingerie/underwear section. I have to laugh that Matt L. called it a "discount" department store. Sorry Matt, to me, $120 Free People blouse is definitely a step up from J.C. Penney, as is a $450 Kors dress. Whatever, Matt, take me shopping some time! But I digress. I went to Belk just browsing, and received a nice compliment on my vintage coat from the salesperson while checking out the clearance rack. Great. However, as she & my friend & another saleslady chatted, this one salesperson became louder and louder, laughing and talking. My friend managed to get away from her. I was trying.... I noticed her hair was a mess of bedhead, and her sweater sleeve was in tatters. There was no "Belk" pin on her chest, and I wondered if she actually worked there, or was just some weirdo chatting me up. She mentioned she DID work there, and then went on, and on, and on..... I finally managed to get out of the conversation (which was about thrift stores), and she said loudly "You can't be too rich, you're shopping the clearance rack!" All righty, then. RUDE! You know, I realize Belk doesn't pay a lot of money to it's salespeople. I don't know if they get insurance. However, I've worked retail sales myself, and I knew to comb my hair, wear clothing without holes, and to speak in a quiet tone of voice on the sales floor. I've always been really impressed by their salespeople and this was really sad. It almost seemed like she was drunk, as she was completely unaware of her volume or manners. I don't say that lightly, knowing this may be read. As we left, we could hear her clearly shouting to her fellow saleslady across the entire floor. UGHH! Gross. read more

Every time I'm in here I think, "this is the reason people shoplift." You can't even find someone to take your money for a purchase. Standing around looking for someone with a name tag for ten minutes. Then they're put out you're in the jewelry department with a purse. (Well hell, there's no one AT the accessories register. Can I please just give you my money?) Then I had several returns that were split over two receipts a couple of weeks ago. I warned the lady at the desk they were on different receipts. An intelligent person would match each piece up to each receipt and run the damn transactions. This lady scanned them and if they weren't on the first receipt, she pretty much threw them back at me. "ITS NOT ON THERE." (Well then, its on the other one.) When she was done refunding all six of my pieces she said "Is that it? That's enough anyway." Oh, thanks for the amazing customer service. Sorry I sprained your trigger finger scanning six items. And before that she told a guy to take his shoe return to the shoe department, "cuz they're shoes." The shoe department is ten feet away from this cash wrap, and the last I checked, they all use the same system. She can return a damn liger if it has a Belk barcode. You'd think the returns were being removed from her paycheck. I buy a lot of clothes from here because of the brands and the location, but I'm not sure this store even wants to succeed. read more

Encountered the worst employee in retail history I've ever seen. 20-something girl (nametag: Videlia I believe), chewing on a toothpick the whole time she was checking me out. I was returning an item. She asked me how to do things. She asked me if she was allowed to refund it on a credit card (I paid with a gift card originally)- I said sure, whatever, because I just wanted to get out of there. I sure do hope the refund appears on my statement, because she wasn't even sure the transaction was correct. She did not greet me when it was my turn, I had to say "Hello?" because she was staring off into space. Just completely obnoxious and acted like a 2nd grader, giggling over the store intercom when she had to page a manager. Entirely unprofessional. read more