I wanted some photos with my senior pup before he goes over the rainbow and booked a session here. Pet sessions are booked by phone or in person, and can't be done online. Pets are only allowed on the first or last slots of the day. They do call with a reminder and ask that you call before bringing the pet into the studio. When I arrived for my session, I was able to choose a couple backgrounds and got 15-20 shots of me and my pup. He is not a dog who likes photos and generally ignores all the squeaky toys and other tricks, but they were able to get very cute shots of him and of me. I was very impressed! They do go thru all the online coupons (from the jcp website) that you bring and help you choose photo packages after the session. I thought overall cost was expected and I am a satisfied customer. read more

Unprofessional setting and dishonest manager. I arrived there for a job interview 30 minutes early (If you're early you're on time, and if you're on time you're late) and 15 minutes prior to the interview I received a call from them saying that Ashley the manager was running late in traffic and would not be there for another hour. Even though I voiced I was already at the establishment, they asked me to reschedule and come in 2 hours after my original scheduled interview instead. I agreed to come in later but since they were open I went up to give my resume and portfolio to the girl working the front desk who had called me, hoping she would give it to Ashley. When I went up to the studio, the manager (who was supposed to be an hour away) was there training a newer employee and simply said "Yeah traffic cleared up and I got here sooner than I thought I would" then sat me down for a 20 minute interview "since I was there". During this time I saw her meanly snap at the newer employee for bringing a chair over to her station (which gives me a glimpse of how she treats employees under her). I've had family photos taken here before, but the fact that the manager was dishonest and lied to me (who would have been a prospective employee), ensures that I won't be coming back here to get family photos taken. read more

Since there have been some changes we have not had any problems. Bre is amazing and gets all the shots we are looking for, she has been taking our pictures since my 3 year old was 6 months and recently did my newborn photos. We'll definitely be back to see her! read more

Really impressed with Heather and her natural ability with my little. Every photo turned out great. She didn't push too hard with the sales but still let me know options available. We got with the Groupon around birthdays to make the time and this was an absolute delight compared to the last couple years at the Puyallup location. Hunting down props was quick because it was organized. Will definitely return there without stress. read more

DO NOT GO HERE. I went here with my boyfriend to take our Christmas photos. Audrey was the one to take care of us and was very kind. Without me knowing my boyfriend had spoken with Audrey prior to our shoot and had told her (the manager) that he would be proposing... Fast forward....The shoot was going good and we were taking the goofy, awkward photos and having fun. My boyfriend had brought the ring out while I was facing the other way. He had it in his hand for a solid 2 minutes. Audrey was telling me what poses to make and finally had me turn around to hold his hand. To my surprise, there was a ring in his hand! The moment was so amazing and we were super happy. In the end, Audrey was rushing us a little bit because she had another client. (understandable) She showed us some of our pictures and some options on Christmas cards. That was it. She took our payment and moved on to the next person. We were super happy and celebrating our engagement. The next morning I looked at our photos and noticed something... SHE DIDN'T TAKE ANY PHOTOS OF HIM PROPOSING!!!. As a photographer, it is your JOB to take photos of moments like this.... Also, she didn't let us pick what picture we wanted on our Christmas card. So as you can imagine and I was upset. I called the store and finally got ahold of the manager. I explained the situation to her. To my surprise, AUDREY WAS THE MANAGER!. Her exact words to me were " IT IS WHAT IT IS", " IT HAPPENS", " I DO'NT KNOW WHAT TO TELL YOU", She offered for us to come back to retake our photos of his proposal.......WHAT!?!? You can't recreate a special moment like that with our genuine reactions. YOU SHOULD HAVE GOTTEN IT IN THE FIRST PLACE! At the end of our conversation, she started to give me an attitude and refused to refund me my $200. She did however say I can get back $87 for the Christmas cards. I had to send my photos out that she did to someone else so they can edit them the way I requested them to be done in the beginning. Audrey was very rude and unprofessional. Because of her, I won't have any pictures to look back at and cherish. Because of Audrey, she has ruined a very important moment in my life. BECAUSE OF AUDREY, I HAVE TO PAY MORE MONEY FOR SOMEONE TO EDIT MY CHRISTMAS PHOTOS! DO NOT GO TO THIS PLACE. IF YOU DO, DO NOT LET HER TAKE YOUR PHOTOS. read more

The photographer (hijabi girl) took most beautiful pictures of my 6 months old baby boy, my husband and I. She was so patient and her team were awesome. I just wanted my express my gratitude for capturing such amazing moments on pictures. Thank you! read more

All in all, getting professional photos and prints from the JCPenney Portrait Studio was a pretty good experience. The staff at the Tacoma location were all very friendly and accommodating, and we were happy with products that we ordered (and their timely delivery). There were, however, a couple of issues that I feel that Penney's could improve on: We made an appointment for a specific time, and were not actually brought into the photo studio until 45 minutes after that appointment time. Then, once the photo session was completed, it took another half an hour of waiting until we could go over the pictures and print/package options. What should have been about a one hour trip to JCPenney took close to two and a half hours. If this is 'the norm', we should have been warned what to expect when making the appointment. Also, when I went to pick up the prints: there were several "bonus" items presented with the package deal I had ordered. "Wow", I thought, "that's kind of cool that they included some extras!" Well, not exactly... the "bonus" items were made available as additional purchases, not included with the stuff I had already bought and paid for. Sneaky, sneaky. I understand that this is a business and the point is to make money, but since I had already been talked into purchasing the 'deluxe package special' I was really put off by the fact that they were asking for more money when I went to pick up the goods-- particularly since these items would just get thrown out if I didn't purchase them. I did wind up buying the "bonus" prints... but it left a sour taste in my mouth about the whole experience. I've already shared these comments with the JCPenney Portrait Studio via the follow-up survey they sent me after our session. I am hoping that their service will improve in the future, because we would like to continue going there for years to come. read more

I loved our photographer so much! She was so much fun and helped us take such cute photos!!! Not to mention she was super cool!! I really loved her energy that she gave off it made us feel really comfortable and even had a great time. However, the smaller Caucasian girl that wore no shoes and only socks who checked us out was rude. She had a very bad attitude, looked like she didn't even want to be there, and said annoying unnecessary comments under her breath about our pictures thinking we couldn't hear her or something?? She had no enthusiasm whatsoever and gave us a bad attitude towards us for no reason. I'm sorry, but we had a good time and were all smiles while she was something else. Must suck to be her. ‍ To add on, the red headed lady was rude as well. We weren't greeted when we first walked in, the workers looked at us and didn't even acknowledge us until I had said something. All I saw was fake smiles. The only genuine happy worker was our photographer. Don't know why ya'll are so rude and have such poor customer service. And lastly today I came in to pick up my pictures the red headed lady was rude again. I'm sorry but I think it's because we are colored. Oops sorry not sorry. read more

First time getting pictures done with my husband. We bought a Christmas card pack from Groupon at a great price. Photographer was patient and knew how to position us to get some great shots. Pictures looked cute on the computer. Can't wait to see them in print. We weren't pressured to buy anything extra at all and the lady who helped us design the cards was really good at editing and arranging them in perfect order for us. Happy experience overall. read more

They have always done a good job with my kids photos. They do try to get you to buy more and more which can get annoying, almost like you're dealing with a car salesman. My family recently had a session done and the photos turned out really terrible. The posing my husband and I were placed in and putting him in lower seating than me just looked awful. I mean I am utterly embarrassed of our pictures. It was his first time going there and he was far from impressed. We definitely won't be back for family photos. read more

Been here twice. First in December when my son was a small baby and second was yesterday. Not impressed. My biggest complaint is how rushed they are. I was early and was promised several settings and assured there was enough time. 40 minutes is not enough time to take pictures, change backgrounds and clothes as advertised. We got through three settings and then she said time was up. While snapping shots, my son smiled many times and she just sat there--I commented on how many adorable potential pictures were missed, she said they are not allowed to take very many. Then she took dumb pictures like of his feet and hands and his teddy bears when is there was a quota--those shots could have been utilized to get my son. She didn't stop to fix obvious things like my hair was clearly sticking out on one side and another time my son had spit up all over his face. Both those pictures would have been awesome had she taken an extra second. We were extremely rushed. She kept saying we had to hurry and rushing us until my son simply had enough and started to cry--and she seemed relieved and said we'd have to be done. Then she rapidly clicked through these images adjusting them terribly--with weird white fades and silly words. Continued to say we were out of time. It's a huge purchase and I wanted to look at the pictures first but she was really pushy. I hated that we only get to do this once and we didn't get all the poses we were promised along with no time to chose appropriately. The next associate came in and took over and that was a game changer. Super sweet patient girl. Loved her but was over it at that point. Same experience (same associate) last time we were there. I won't be back. Gave it a second shot and am equally disappointed. Milestone photos are important to us and theses are poor quality, sloppy photos. There is about 3 images I really like but beyond that, a waste. read more

Not the best experience. I think/hope that the photographer was new and just being trained based on the dialog that was going on between her and the assistant. It seemed like she was missing opportunities because she would stop and ask the assistant rather than just taking a picture. When you are trying to photograph an active 2 year old it's probably better to take the picture first and ask questions later. They were obviously in a hurry. The assistant wanted to just dictate what backgrounds would be used, rather than asking what we would like and no props were offered, though the had shelves of them in plain view. When we mentioned that our little boy loves dinosaurs the assistant said that they had some, but she didn't know where they were, she definitely did not offer to find them. After the photos we were passed on to what I can only assume was a commissioned salesperson. Lots of pressure to buy more, though I clearly stated what we wanted, I had to say no repeatedly. This was dragged on to a point where my husband had to take my son and leave the studio because it was taking so long. The photos overall were not great by any stretch of the imagination, of 16 pictures there was one that was actually good. Which isn't great when you spend over $100. read more