Never again! JC Penney Custom Decorating customer service is the worst and so is their product. Purchased panel tracks for my sliding door. The panels were frayed on the sides and the top valance splayed out on the sides and all bumpy across the top when it should have been a tight crisp look. Called my sales person and she said the best they could do was replace them. When I asked if the replacement panels fray will they replace them again or can I get my money back. Absolutely no answer from anyone.
I agreed to a replacement. After weeks and weeks of calling a number that never answered and finally when their new phone system got all the bugs out, I was able to set up an install date. The installer showed up but not the panels. I was told they would make everything right. They did not. I asked for a supervisors number or email but no one would give it to me.
The only person that responded to my calls and emails was the sales person that came out to my house but even she would not give me a supervisors number.
Bottom line, I was fed up with the Custom Decorating incompetence and told the sales person I wanted my money back. After more weeks passed by, I received an email from her that I would get my money back. After a month of no refund, the sales person left several messages to whoever told her I would get a refund and still nothing.
It's been over a year since I had the panel tracks installed and I don't have replacement panels nor do I have my money back.
And, guess what! Just recently, I was told by a very rude customer service person that my warranty has run out and there is nothing they can do for me at this point.
If I could give Customer Decorating at J C Penney a MINUS RATING, I would. read more
