We are SO THANKFUL to Tyler and his entire team! From start to finish, they explained things to us…read moreso we really understood what was being done with our money. The process was very smooth and we never felt hesitant to ask questions - at any hour of the day (shoutout to Jason for the 9 p.m. text convo on a Friday night!). We received weekly email updates from Tyler showing where we were at and what had changed since the week prior. They take pride in their work and understand the importance of their role in the process. They really care about you/your family and work hard to make sure you have a successful, painless transaction. I don't have one negative thing to say and HIGHLY recommend this team!

As a first time home buyer, I couldn't have asked for a better experience. It was painless. What I…read moreneeded and when I needed it was clear, along with with what I should expect and when I should expect it. Communication was excellent and my transaction was completed smoothly. The entire team made me feel like my business was appreciated and questions were welcome. If you are shopping for a mortgage, call the Tyler Osby Team!

Brian was super helpful in refinancing our home. He has some great tools that make understanding…read moreoptions and their impact to the near term and long term super easy. In all my experiences purchasing, selling and now refinancing homes, he made it WAY easier and was of course super friendly with great communication along the way.

Brian made the purchase our new home in Des Moines a very smooth process! Considering we were in…read morethe middle of moving from California, I have to admit I didn't think that would be possible. He was a pleasure to work with, returned all of my calls, handled all of my anxious questions with patience, was incredibly flexible, and able to work with all of the strange demands an out of state transaction entails. We wouldn't hesitate to recommend him to others!

These guys bought my mortgage many years ago. Heaven help you if you are ever late on a payment…read more I've lived in the house since it was purchased over 16 years ago and they think that because I'm one day late on receiving my payment they need to call me...three times a day every day its late. I told them to stop calling because I'm not stupid, just hit a rough spot financially, and I know the payment needs to be made and when I've been late in the past I've always caught back up. Well, I hit another rough spot and got called again. It has been a very long time since I've been spoken to in such a demeaning, demoralizing, humiliating manner by anyone. I was insulted, criticized and demoralized for almost five minutes, he would not permit me to get a word in and was barely permitted to answer the reason for his call - when I'd send this months payment. He spent three minutes going on about what a good person my dead-beat ex-husband was (who does not work and has a wife and girlfriend paying all his bills in one city, and another girlfriend paying all his bills in a different city). He tried to badger me into paying it over the phone - they charge a surcharge to pay it over the phone - and when I told him I was already paying a late fee I'm not paying the surcharge too he became insulting again so I hung up on him and blocked the number. Unfortunately these guys are not a member of the Better Business Bureau so filing a complaint there won't do much good.

We have been in our house for over 17 years now. We had a fire which is mainly smoke damage. Went…read morethrough 8 contractor's and no estimates. Found out they will not deal with the Mortgage company due to how bad they are. Filled out 2 statement of request letters that both got declined. So that shows how much they don't care about their customers.

Great customer service. This was the most painless refi ever! We worked via email, text, and phone…read morecalls. Dirk was available at all hours, regardless of the time difference between us. But besides that, no other bank was able to beat the rates. I would definitely use Dirk again.

Working with Dirk was amazing!! This man fought tooth and nail to get me approved for my refinance…read moreduring The shut down. Hands down the best experience ever! If you are looking for a straight up & honest Loan Officer Dirk is your guy.

We closed on our home in late September in Indianola. Sara was there for us through every step of…read morethe way throughout the lending process. We were doing a VA loan on a second home, and she was nothing short of exemplary. Her prompt replies, updates and guidance was above and beyond. We couldn't have asked for better service!

I have had the pleasure of working with Charlie for many years. Not only did he assist us with our…read moremortgage, he also assisted us several years before with getting our credit on track as well as giving us honest feedback and guiding us in the right direction for purchasing the right home. He is a jack of many trades and we cannot thank him and Midwest Family lending for everything that they have done for us for years. AND the icing on the cake is that we are now moving back to Las Vegas and they have someone to assist us out there!. I wish every state had a Midwest Family Lending to be able to reach out to. Not only has Charlie been an invaluable resource for us but also has become an awesome friend! Thank you Midwest Family lending for always being there to help!

Garbage communication, chaotic and unmanaged service…read more Definitely steer clear despite Hubbell "preferred lender" standing?!

The older two ladies that work here are not friendly (to say the least). Derek also doesn't know…read morehow to work with people that don't use realtors.